Customer communications simplified
Combine Oracle’s leading customer experience solutions with Infobip’s best-in-class omnichannel platform to orchestrate end-to-end conversational interactions resulting in increased customer satisfaction, improved campaign performance, and new sales.
Integrations that help build personalized, omnichannel experiences
Engage Customers Through Chatbot in Oracle Responsys
Boost customer engagement, personalize interactions, and generate high-quality leads with Infobip conversational AI chatbot builder seamlessly integrated into Oracle Responsys.
Engage your customers in real time across preferred channels like WhatsApp, Viber, SMS, and RCS, and empower your marketing and omnichannel support.
Reach Your Clients Using WhatsApp from Oracle Responsys
Send promotional or transactional messages over WhatsApp directly from Oracle Responsys. Open one or two-way conversations and multiple sender numbers to gain customer insights and adjust campaigns accordingly.
Communicate with your clients over RCS within Oracle Responsys
Deliver engaging communications with RCS, supporting message types like text, files, rich cards, and carousels. Enhance customer experiences with interactive suggestions such as reply, open URL, dial phone, show location, and request location, making every message more actionable and personalized.
Connect with your clients through SMS in Oracle Responsys
Reach your audience instantly and reliably with SMS notifications through Oracle Responsys. Deliver marketing campaigns, time-sensitive updates, important alerts, and personalized offers via text.
Deliver Messages Over Viber in Oracle Responsys
Engage customers with rich messaging and interactive content on Viber from Oracle Responsys. Share images, links, or stickers in your campaigns, and foster real-time conversations to tailor messaging.
Reach your customers through WhatsApp within Oracle Eloqua
Nurture leads across each stage of the buying process with a best-in-class B2B marketing automation solution and the world’s most popular digital channel, WhatsApp. Benefit from campaign design, advanced lead scoring, real-time firmographic data, and integrated sales tools.
Deliver SMS messages through Oracle Eloqua
Drive engagement and nurture leads throughout the buying journey by integrating SMS with Oracle Eloqua. Instantly deliver personalized reminders, offers, and updates to prospects’ mobile devices.
Connect Viber directly to Oracle Eloqua
Enhance your lead nurturing with interactive Viber messaging through Oracle Eloqua. Send rich, multimedia content and real-time updates to prospects, fostering deeper connections.
Add RCS messaging to Oracle Eloqua
Send branded campaigns with RCS for Oracle Eloqua that feature images, carousels, quick action buttons, suggested replies, and even maps, all directly to your customers’ default messaging app. Guide recipients with rich media and interactive choices to boost engagement and drive conversions.
Deliver MMS messages through Oracle Eloqua
Engage customers through Oracle Eloqua with visually rich MMS campaigns. Use multimedia messages for appointment reminders, special promotions, or personalized updates, creating impactful connections and improved engagement.
Omnichannel Messaging Adapter for Oracle Integration
Easily integrate all Oracle solutions with Oracle Integration to accelerate your time to market. Benefit from using a low-code platform, triggers that initiate flows based on incoming messages, and simple invokes to send outbound messages.
Send messages across any channel, SMS, RCS, WhatsApp, Viber, and more, all directly from Oracle Integration.
Empower your customer service with WhatsApp
Seamlessly integrate WhatsApp with the Oracle B2C Service Accelerator. Enhance communication, streamline customer support, and deliver a superior customer experience with embedded real-time messaging.
Enhance customer experience with SMS
Transform the way you connect with customers by leveraging Oracle B2C Service SMS Accelerator. Send and receive SMS messages, manage incidents automatically, ensure every customer inquiry is logged and addressed, and deliver a superior customer experience within Oracle B2C Service.
WhatsApp Messaging for Oracle Fusion Service
Enhance Oracle Fusion Service with real-time, scalable customer service interactions on WhatsApp.
Infobip seamlessly integrates WhatsApp messaging into your service workflows, enabling you to automate routine interactions while empowering agents to connect with customers quickly and personally, all within the tools they already use.
Automate Customer Support with SMS in Oracle Fusion
Support your customers in Oracle Fusion Service through reliable SMS communication. Infobip enables you to automate interactions, such as FAQs and routine inquiries, using intelligent SMS chatbots.
Send instant updates, reminders, and alerts directly from your existing workflows, ensuring your customers are always informed and supported.
Build chatbots over WhatsApp
Set up end-to-end experiences on your customers’ favorite chat app. Enhance your chatbot and communication with rich media, location data, and action-based messages.
Deliver conversational experiences that convert
Connecting our messaging channels to Oracle Integration, Oracle B2C Service, Oracle Digital Assistant, Oracle Responsys, and Oracle Eloqua gives you the insights you need to understand your customers, adjust your campaigns, and nurture leads across each stage of the customer journey.
AI omnichannel communications
Combine more than one channel empowered with AI on a single platform to get a 360° view of customer interactions. Enable customers to carry conversations from one channel to another – and set up failover options to ensure they receive time-sensitive alerts and information.
Conversational experiences
Leverage AI technology, various messaging channels, and insights such as “message received” or “link clicked” on the channel your customers use daily to understand them better and deliver exactly what they need.
Reliable and secure networks
Rely on the combination of Infobip’s 800+ direct operator connections and reliable network that successfully delivers over 100 billion messages a year, and Oracle’s best-in-class marketing and service solutions for B2C and B2B companies, to help you reach your business goals.