ORACLE TECHNOLOGY PARTNER
Turn Oracle data into real-time customer conversations
Oracle manages your marketing and service operations. Infobip turns that data into two-way conversations across SMS, WhatsApp, RCS, Viber, and more, without replacing the workflows your teams already use.
WHY ORACLE + INFOBIP
Make your Oracle investment work harder
No new platform. No new data.
Infobip works inside Oracle, not alongside it. Whether you use Eloqua, Responsys, Fusion Service, B2C Service, or Digital Assistant, messaging is added directly to the tools your teams already know. Workflows, data, and reporting stay where they are.
Broadcasts are not enough
Customers respond. They ask questions, request updates, and drop out of journeys. Infobip adds two-way messaging, AI chatbots, and live agent handoff to Oracle, so teams can manage conversations, not just outbound sends.
Enterprise-grade delivery at global scale
With direct connections to 800+ mobile operators across 190+ countries, Infobip helps messages reach customers quickly, reliably, and compliantly across markets.
ORACLE INTEGRATIONS
Marketing and support use cases
MARKETING
Messaging for Oracle marketing automation
Eloqua and Responsys are built to automate and personalize at scale. Infobip adds the channels that help campaigns move faster and engage more directly, from SMS for immediacy to WhatsApp, RCS, and Viber for richer interaction.
ORACLE ELOQUA
Five channels in one Eloqua campaign
Add SMS, MMS, WhatsApp, RCS, and Viber to Eloqua without building separate workflows. Use existing Oracle contact data to personalize messages, add rich media, shorten and track links, and bring delivery and read status back into Eloqua reporting.
SMS
MMS
RCS
Viber
Two-way messaging
URL tracking
ORACLE RESPONYSIS
Rich messaging campaigns in Responsys
Run WhatsApp, Viber, and RCS campaigns directly inside Responsys. Send personalized messages with rich media, build flows that combine promotions with chatbot conversations, and use message status to trigger failover and follow-up logic.
RCS
Viber
Rich media
Failover logic
Data localization
ORACLE RESPONSYS
AI chatbots inside Responsys
Design and deploy generative AI chatbots without leaving Responsys. Qualify leads, answer customer questions after a campaign is sent, and provide 24/7 support with a clear handoff point to a live agent.
SMS
RCS
Viber
Generative AI
Lead qualification
Live agent handoff
SERVICE & SUPPORT
Messaging for Oracle service and Digital Assistant
Oracle Fusion Service, B2C Service, and Digital Assistant can all be extended with direct messaging channels, helping service teams and automated assistants engage customers where they already are.
ORACLE FUSION SERVICE
WhatsApp and SMS inside Fusion Service
Agents can send and receive WhatsApp and SMS, including media attachments, without leaving Oracle Fusion Service. Conversations stay in one workspace, helping agents work with more context and less switching between tools.
SMS
Media attachments
Unified agent workspace
Real-time messaging
ORACLE B2C SERVICE
WhatsApp and SMS for Oracle Service Cloud
Extend Oracle B2C Service with WhatsApp and SMS so customers can submit requests, share media, and receive updates through the channels they use every day.
SMS
Media sharing
Custom delivery reports
ORACLE DIGITAL ASSISTANT
WhatsApp for Oracle Digital Assistant
Connect Oracle Digital Assistant to WhatsApp and bring automated service flows to one of the world’s most used messaging channels. The integration supports native WhatsApp interactions, including buttons, lists, media, and location sharing.
Interactive buttons & lists
Rich media
Location sharing
End-to-end encryption
INTEGRATION LAYER
Oracle Integration as the messaging layer across Oracle SaaS
Oracle Integration connects Oracle SaaS applications to each other and to external services. The Infobip adapter extends that layer with omnichannel messaging, so Oracle events and workflows can trigger messages across channels without separate point-to-point integrations.
ORACLE INTEGRATION
One adapter. Nine channels. Every Oracle app.
The Infobip Omnichannel Messaging Adapter for Oracle Integration supports messaging across SMS, MMS, RCS, WhatsApp, Apple Messages for Business, Viber, Instagram DM, Messenger, and LINE.
Use inbound messages to trigger workflows, map Oracle SaaS data into personalized communication, and track delivery and engagement from the integration layer.
SMS
MMS
RCS
Viber
Apple Messages for Business
Instagram DM
Messenger
LINE
Inbound triggers
SaaS data mapping
ORACLE INTEGRATION
Messaging triggered by Oracle events
A service status change, new Eloqua record, or completed order can trigger a personalized message on the right channel without requiring a separate custom integration for each Oracle product.
Event-driven messaging
SaaS workflow triggers
Cross-product automation
Minimal configuration
ORACLE INTEGRATION
Global reach with local compliance built in
The adapter manages delivery and regulatory requirements at the integration layer, so Oracle teams do not need to handle carrier routing, data localization, or channel-specific compliance separately.
Global delivery
Data localisation
Compliance handling
Two-way messaging
HOW IT WORKS
Messaging Added to Oracle in Four Steps.
01
Install the Integration
Add Infobip to your Oracle product through the Oracle marketplace. The integration installs directly into supported Oracle products with no custom development required.
02
Use Your Oracle Data as it is
Personalize messages with the contact fields, segments, and behavioral data already stored in Oracle. No migration and no duplicate records.
03
Send on the right channel
Choose SMS, WhatsApp, RCS, Viber, and more by campaign, workflow, or customer. Infobip manages delivery through its direct operator network.
04
Keep replies and reporting in Oracle
Customer replies, delivery statuses, and engagement data flow back into Oracle automatically, so teams can manage everything from the tools they already use.