Nurture leads across each stage of the buying process with a best-in-class B2B marketing automation solution and Infobip WhatsApp, SMS and Viber for Oracle Eloqua. Deliver better customer experience and send real-time alerts and notifications across the customer journey directly from Campaigns.

Add SMS, WhatsApp and Viber to your Oracle Eloqua campaigns easily with Infobip

• Send SMS, WhatsApp and Viber messages directly from Oracle Eloqua Campaigns reaching customers worldwide. 
• 2-way communication. Customers can raise requests and send feedback via SMS, WhatsApp and Viber.
• Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
• End-to-end encryption. Ensure all conversations are secure and compliant.
• Global coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
• Real time reporting and analytics. Check message delivery and seen status directly from Campaign.
• WhatsApp and Viber verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.
• WhatsApp and Viber rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages.
• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to ensure they stand out.
• WhatsApp reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
• Collect SMS opt-out for excluding audience.
• Track SMS URL clicks and save activity in the customer profile.
• Local support. 24/7 support in 10 different languages.
• Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
• New product promotion. Inform your customers about a new product available or an upgrade of an existing one.
• Special offers. Engage your customers if you have a special discount or offer that they cannot miss.
• Cart abandonment/form drop. Re-engage customers who show strong intent to buy a specific product or service.
• Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

How it works?

Open your Infobip account

Log in to your Infobip account with available SMS, WhatsApp and/or Viber channels. If you don’t have an Infobip account, you can open one here.  

Connect to your Oracle Eloqua

Set up the connection between your Oracle Eloqua instance and the Infobip account through our marketplace listing.

For more information on how to set up this integration, visit our documentation.