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Allow interaction with customers via Infobip SMS and WhatsApp on HubSpot

About the

Deliver great customer experience by allowing your support and sales executives to interact with their customers on Infobip SMS & WhatsApp.

Use cases

  • Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received. Give a personal touch to the automated message by adding personalization tokens. Deliver faster, more efficient, and better communication.
  • Send Reminder Messages on WhatsApp or SMS. Send automated messages to customers reminding them of meetings, webinars, upcoming or pending bill payments and more. Communicate with the customers on their preferred messaging app and get faster responses.
  • Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows. Automate time consuming allotments and deliver faster customer support and follow-ups.
  • Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages and keep contacts updated and engaged.

Main features

  • Global reach. 2 billion customers worldwide.
  • Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
  • Real time reporting and analytics.
  • Customer support. World class support to create the best possible WhatsApp solution that will engage the customers.


  • Infobip account with access to the Portal with available WhatsApp channel.
  • HubSpot solution.



Integration is free of charge. Additional messaging costs are applied per your consumption.

Start Now

Try Infobip for free with 100 free SMS messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access. 

About the

HubSpot SMSDeliver great customer experience by allowing your support and sales executives to interact with their customers on Infobip SMS.

Use SMS Automation to sync your SMS account with HubSpot and:

  • Send promotional messages to enagage existing or new customers
  • Send Auto Alerts and reminders for meetings, payments and more
  • Automate Replies and Ticket Creation Based on Messages Received
  • Automate Responses and Create Tasks to Accelerate Sales Process

What SMS features you have?

  • Global coverage. You dont have to think about location of your customer or local regulations, we have you covered so you can scale easily.
  • The fastest and most reliable delivery rates available out there. Not only that you we give you access, but we also ensure quality and speed of delivery. In that way we avoid friction in customer experience.
  • Sent and delivered message statuses in real time. We know when there is an error on the message end, so you can react and engage customer through some other channel.
  • 24/7 support in 10 different langauges


· SMS pricing is available here.

About the integrator


Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.