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Platforms / HubSpot

Deliver great conversational experiences across the customer journey with SMS and WhatsApp powered by Infobip

About the
integration

Start Integrating Infobip Docs Infobip x HubSpot Partnership

Deliver great customer experience by allowing your support and sales executives to interact with their customers on Infobip SMS & WhatsApp.

Use cases

  • Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received. Give a personal touch to the automated message by adding personalization tokens. Deliver faster, more efficient, and better communication.
  • Send Reminder Messages on WhatsApp or SMS. Send automated messages to customers reminding them of meetings, webinars, upcoming or pending bill payments and more. Communicate with the customers on their preferred messaging app and get faster responses.
  • Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows. Automate time consuming allotments and deliver faster customer support and follow-ups.
  • Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages and keep contacts updated and engaged.

Features

  • Talk to your Contacts directly from Hubspot via WhatsApp in workflows.
  • Personalize messages with customer data in Send message activities in workflows.
  • Logs available directly from Contact's profile.
  • Trigger workflows based on if WhatsApp was delivered and if the end-user sents a message via WhatsApp.
  • Global reach. 2 billion customers worldwide.
  • Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
  • Real time reporting and analytics.
  • Customer support. World class support to create the best possible WhatsApp solution that will engage the customers.

Prerequisites

  • Infobip account with access to the Portal with available WhatsApp channel.
  • HubSpot solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 50 free WhatsApp messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

You have 25 free business-initiated conversations, 25 free user-initiated conversations, and 50 Monthly Active Users in your account. A WhatsApp conversation includes all the messages sent in a 24-hour session.

Click here to access. 

About the
integration

Start Integrating Infobip Docs Infobip x HubSpot Partnership

Deliver great customer experience by allowing your support and sales executives to interact with their customers on Infobip SMS & WhatsApp.

Use cases

  • Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received. Give a personal touch to the automated message by adding personalization tokens. Deliver faster, more efficient, and better communication.
  • Send Reminder Messages on WhatsApp or SMS. Send automated messages to customers reminding them of meetings, webinars, upcoming or pending bill payments and more. Communicate with the customers on their preferred messaging app and get faster responses.
  • Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows. Automate time consuming allotments and deliver faster customer support and follow-ups.
  • Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages and keep contacts updated and engaged.

Features

  • Send SMS activity in workflows. Trigger workflows based on if SMS was delivered.
  • Personalize messages with customer data in Send message activities in workflows.
  • Logs available directly from Contact's profile.
  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
  • Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
  • Local support. 24/7 support in 10 different languages.
  • Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. Intelligent Delivery​.

Prerequisites

  • Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
  • HubSpot solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free SMS messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access. 

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.