Become a partner Partner portal
Become a partner Partner portal
Become a partner Partner portal
Become a partner Partner portal

Prepare for 3rd wave of digital transformation, based on superapps fuelled by GenAI technology

The conversational era has started.
Your customers are already there, are you ready? 

Check out our upcoming events

Miami Infobip

USA

Miami

7th May 2025

Johannesburg Infobip

SOUTH AFRICAN REPUBLIC

Johannesburg

22nd May 2025

Warsaw Infobip

POLAND

Warsaw

Soon to come

Kuwait Infobip

THE STATE OF KUWAIT

Kuwait

Soon to come

Dubai Infobip

UNITED ARAB EMIRATES

Dubai

Soon to come

Get ready for Conversational Era

Two mega technology trends are emerging

The future of customer experience and interaction between enterprises and customers will be defined by GenAI tech and emergence of superapps.

Enterprises now have the opportunity to create human alike interactions at scale by moving from web and applications, to chat apps.

The result will be improved customer experience, stronger customer loyalty and increase in revenue streams.

Infobip Partnership

Customers are driving the change

Analyzing over 530 billion mobile channel interactions in our Messaging Trends Report, we saw:

  • 500% increase in the use of RCS as part of an omnichannel messaging strategy
  • 30% increase in the number of brands orchestrating conversational marketing interactions over WhatsApp
  • Rapid AI adoption as customers start with a single use case and low volumes, then quickly scale up as value becomes apparent

As conversational CX grows more complex, solid technology partnerships are crucial. We thrive on co-creating solutions with Microsoft, delivering trusted messaging technology that elevates CX maturity across industries and regions.

Results from the tech adoption

Combining GenAI and super apps leads to:​

  • Improved customer experience​
  • Optimization of the contact center work​
  • Improved employee experience​
  • Improved CTA conversions

30%

of support queries sorted out by chatbot

90%

of queries sorted out in the first 3 messages

18%

of conversion from the chatbot interaction to the wanted CTA

Join us at Microsoft & Infobip events

  • Learn about recent trends in GenAI and communication technologies
  • Discover the new use cases that have emerged as a result of technological developments
  • Hear how other companies already implemented the technology and what is the business impact
  • Learn more about super app trends
  • Join the networking session with Microsoft & Infobip experts
  • Learn how Infobip technology is cooperating with Microsoft Azure and ChatGPT
  • Find out how Infobip products are empowering the Microsoft Dynamics suite

Get a glimpse into some of the last year’s Microsoft & Infobip events

Interested to hear more?

Partnering with Infobip gives you access to cutting-edge technology and industry insights.

Become a partner