Boost customer engagement, personalize interactions, and generate high-quality leads with Infobip AI chatbot builder seamlessly integrated into Oracle Responsys. Engage your customers through their preferred channels, such as WhatsApp, Viber, SMS, and RCS.

Create real-time interactions that drive high-quality leads  

• Native Chatbot Builder. Design and deploy intelligent chatbots directly within the Responsys interface, eliminating the need to switch between platforms.
• GenAI-Powered Conversations. Leverage the power of Infobip's GenAI technology to create chatbots that deliver natural, human-like interactions, fostering trust and improving customer satisfaction.
• Omnichannel Communication. Reach your customers on their preferred channels, including WhatsApp, Viber, SMS, and RCS for a truly customer-centric experience.
• Cloud Contact Center Integration. Ensure a smooth transition between chatbot and live agent interactions with a seamless connection to your cloud contact center.
• Enriched Personalization. Transfer end-user metadata between Responsys and Infobip AI chatbot builder and back to personalize chatbot interactions and track customer journeys effectively.

Enable real-time marketing for Oracle Responsys

• Real-time marketing. Engage your customers in real-time after engaging them with a promo offer. Answer questions like working hours or details about the promotional discounts.
• Lead qualification. Increase the quality of your MQLs. Give your sales only high-quality leads.
• Data enrichment. Get to know your customers through their interactions with messaging channel and collect first party data.

Take your customer interactions to the next level with Infobip AI chatbot builder for Oracle Responsys

• Increased Customer Engagement. Respond to customer inquiries 24/7 with intelligent chatbots and improve your customer satisfaction.
• Increase your Lead Conversion Rate. Qualify leads and capture valuable customer data through interactive chatbot conversations.
• Improve your time to close the deal. Your sales are getting data that enable them to be more personalized with their offering.
• Streamlined Workflows. Design, deploy, and manage chatbots directly within the familiar Responsys interface while keeping customer data in the same place.

How it works?

Open your Infobip account

Log in to your Infobip account with available channels. If you don’t have an Infobip account, you can open one here.  

Multi-account support is enabled. On the same Oracle instance, you can have multiple Infobip accounts connected and combine different Infobip account senders.

Connect to your Oracle Responsys

Visit our documentation for more information on how to set up this integration and how to build interactive engagement programs in Responsys.