Unlock fast, personalized, and scalable customer conversations directly within Oracle Fusion Service. The Infobip Messaging embeds SMS and WhatsApp messaging into your service workflows—so your agents can connect with customers in real time, without switching tools.
Boost responsiveness. Improve satisfaction. Simplify agent workflows.
- Real-time WhatsApp and SMS messaging. Send and receive messages—including attaching media files and using messaging templates—without ever leaving Oracle Fusion Service.
- The Oracle Messaging embeds SMS and WhatsApp messaging into your Fusion Service workflows.
- Unified agent experience. Access all conversations from a single workspace—no toggling between apps.
- Global reach. For Fusion Service and Helpdesk customers wherever they are with reliable global coverage.
- Real-time reporting.
Seamless omnichannel messaging for enhanced customer engagement
- Enhanced communication channels. Enable agents to communicate with customers via WhatsApp and SMS, providing immediate and personalized interactions.
- Efficient support operations. Streamline customer support processes by integrating messaging capabilities directly into Oracle Fusion Service.
- Improved customer experience. Offer customers additional messaging options, improving satisfaction and engagement.
Requirements
- Integration is free of charge for Oracle Fusion Service Enterprise and Helpdesk customers. Additional messaging costs are applied per your consumption.
- Active Infobip account with access to the Portal with available SMS and/or WhatsApp. Start your free trial.
- Active Oracle Fusion Service or Helpdesk instance along with Oracle Cloud account credentials.
About the creator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.
