Messaging Accelerator for Oracle B2C Service

Empower your customer service with integrated WhatsApp and SMS messaging

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Oracle B2C Service (Oracle Service Cloud) users can now seamlessly integrate WhatsApp and SMS capabilities into their customer support workflows. The Infobip Messaging Accelerator enhances communication, streamlines operations, and delivers a superior customer experience with embedded real-time messaging.

Boost customer interaction with SMS and WhatsApp for Oracle B2C Service

  • Send WhatsApp to clients over Oracle B2C Service. Send and receive free-form messages, including media files, directly from Oracle B2C Service. Utilize template messages when necessary.
  • Send SMS to clients over Oracle B2C Service. Seamlessly send and receive SMS messages within the platform.
  • Unified Communication Interface. Integrate messaging options within the existing Oracle B2C Service interface, minimizing the need for external tools.
  • Real-time communication. Facilitate immediate responses to customer inquiries, enhancing service efficiency.
  • 2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback. 
  • Global coverage.
  • Real-time reporting and analytics. View Delivery and Rejected reports with customizable views.

Seamless omnichannel messaging for enhanced customer engagement 

  • Enhanced communication channels. Enable agents to communicate with customers via WhatsApp and SMS, providing immediate and personalized interactions.
  • Efficient support operations. Streamline customer support processes by integrating messaging capabilities directly into Oracle B2C Service.
  • Improved customer experience. Offer customers additional messaging options, improving satisfaction and engagement.

Requirements

  • Integration is free of charge. Additional messaging costs are applied per your consumption.
  • Active Infobip account with access to the Portal with available SMS and/or WhatsApp. Start your free trial.
  • Active Oracle B2C Service instance along with Oracle Cloud account credentials
  • Oracle Integration instance.
  • Installed and configured Infobip Omnichannel Messaging Adapter for Oracle Integration.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.