Oracle B2C Service (Oracle Service Cloud) users can now seamlessly integrate WhatsApp and SMS capabilities into their customer support workflows. The Infobip Messaging Accelerator enhances communication, streamlines operations, and delivers a superior customer experience with embedded real-time messaging.
Boost customer interaction with SMS and WhatsApp for Oracle B2C Service
- Send WhatsApp to clients over Oracle B2C Service. Send and receive free-form messages, including media files, directly from Oracle B2C Service. Utilize template messages when necessary.
- Send SMS to clients over Oracle B2C Service. Seamlessly send and receive SMS messages within the platform.
- Unified Communication Interface. Integrate messaging options within the existing Oracle B2C Service interface, minimizing the need for external tools.
- Real-time communication. Facilitate immediate responses to customer inquiries, enhancing service efficiency.
- 2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback.
- Global coverage.
- Real-time reporting and analytics. View Delivery and Rejected reports with customizable views.
Seamless omnichannel messaging for enhanced customer engagement
- Enhanced communication channels. Enable agents to communicate with customers via WhatsApp and SMS, providing immediate and personalized interactions.
- Efficient support operations. Streamline customer support processes by integrating messaging capabilities directly into Oracle B2C Service.
- Improved customer experience. Offer customers additional messaging options, improving satisfaction and engagement.
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.