CONSULTING AND SERVICES

Digital marketing agencies

Harness conversational experiences to deliver hyper-personalized journeys

Telco Partnerships

Co-create and deliver conversational experiences with your network APIs

System integrators

Amplify your customers’ digital transformation journey

Distributors

Empower your Resellers with a conversational stack that drives growth

ISV

ISV Program

Optimize your SaaS platform for the conversational era

B2N Startups

Grow your startup on the most reliable communication platform

STRATEGIC PARTNERSHIPS

Adobe

Create the future of customer experience on Adobe Journey Optimizer and Commerce

Google

Bring conversational experiences to life with RCS and Google Business Messages

HubSpot

Improve your inbound strategy with real-time omnichannel marketing

Microsoft

Elevate your conversational experiences fuelled by OpenAI on Azure

Oracle

Simplify customer communications through Oracle SaaS stack

PRODUCT PARTNERSHIPS

Messaging Accelerator for Oracle B2C Service

Empower your customer service with integrated WhatsApp and SMS messaging

Activate Go to Docs

Oracle B2C Service (Oracle Service Cloud) users can now seamlessly integrate WhatsApp and SMS capabilities into their customer support workflows. The Infobip Messaging Accelerator enhances communication, streamlines operations, and delivers a superior customer experience with embedded real-time messaging.

Boost customer interaction with SMS and WhatsApp for Oracle B2C Service

Send WhatsApp to clients over Oracle B2C Service. Send and receive free-form messages, including media files, directly from Oracle B2C Service. Utilize template messages when necessary.
Send SMS to clients over Oracle B2C Service. Seamlessly send and receive SMS messages within the platform.
Unified Communication Interface. Integrate messaging options within the existing Oracle B2C Service interface, minimizing the need for external tools.
Real-time communication. Facilitate immediate responses to customer inquiries, enhancing service efficiency.
2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback.
Global coverage.
Real-time reporting and analytics. View Delivery and Rejected reports with customizable views.

Seamless omnichannel messaging for enhanced customer engagement

Enhanced communication channels. Enable agents to communicate with customers via WhatsApp and SMS, providing immediate and personalized interactions.
Efficient support operations. Streamline customer support processes by integrating messaging capabilities directly into Oracle B2C Service.
Improved customer experience. Offer customers additional messaging options, improving satisfaction and engagement.

Requirements

Integration is free of charge. Additional messaging costs are applied per your consumption.
Active Infobip account with access to the Portal with available SMS and/or WhatsApp. Start your free trial.
Active Oracle B2C Service instance along with Oracle Cloud account credentials
Oracle Integration instance.
Installed and configured Infobip Omnichannel Messaging Adapter for Oracle Integration.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.