Messaging Accelerator for Oracle B2C Service

Oracle B2C Service (Oracle Service Cloud) users can now seamlessly integrate WhatsApp and SMS capabilities into their customer support workflows. The Infobip Messaging Accelerator enhances communication, streamlines operations, and delivers a superior customer experience with embedded real-time messaging.

Boost customer interaction with SMS and WhatsApp for Oracle B2C Service

• Send WhatsApp to clients over Oracle B2C Service. Send and receive free-form messages, including media files, directly from Oracle B2C Service. Utilize template messages when necessary.
• Send SMS to clients over Oracle B2C Service. Seamlessly send and receive SMS messages within the platform.
• Unified Communication Interface. Integrate messaging options within the existing Oracle B2C Service interface, minimizing the need for external tools.
• Real-time communication. Facilitate immediate responses to customer inquiries, enhancing service efficiency.
• 2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback. 
• Global coverage.
• Real-time reporting and analytics. View Delivery and Rejected reports with customizable views.
  

Seamless omnichannel messaging for enhanced customer engagement 

• Enhanced communication channels. Enable agents to communicate with customers via WhatsApp and SMS, providing immediate and personalized interactions.
• Efficient support operations. Streamline customer support processes by integrating messaging capabilities directly into Oracle B2C Service.
• Improved customer experience. Offer customers additional messaging options, improving satisfaction and engagement.