Elevating conversational experiences fuelled by GenAI
Together, Microsoft and Infobip bring omnichannel capabilities, always-on communications, reliability, and security fulled by GenAI to the Azure cloud that helps businesses elevate customer experiences.
Connecting businesses with customers at every step of the journey
Improved customer experience
Improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace via digital-first cloud contact center solution.
Smart virtual assistant
Create and deploy a smart virtual assistant that supports your customer service and sales results by bringing a new level of automation, speed, and availavility.
Personalized communication
Engagement at scale, on any channel, and throughout the entire customer journey. Maximize ROI with high-performing omnichannel marketing campaigns created with a code-free customer engagement solution.
Connect your customer data to Infobip
Map the data gathered with Microsoft Dynamics 365 and import them to the Infobip customer data platform to trigger marketing campaigns, personalize chatbots, and empower contact center agents.
Upgrade your customer engagements with Moments
Personalized messaging on your customer’s favorite channel with a tailored experience for your customers based on information from your Microsoft Dynamics 365 account.
Create next-level automated chatbots with Answers
Go beyond surface-level chatbots by using profile and event information from your Microsoft Dynamics 365 account, all using your customer’s preferred channel.
Complete profiles for your contact center
Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience.
Reach clients at every touchpoint
Send SMS, WhatsApp and Viber messages from Microsoft Customer Insights – Journeys. Receive inbound messages and orchestrate customer journeys based on message keywords.
Power your personalized customer experiences
Through trigger-based customer journeys, organizations can initiate customer journeys in real time, select the most suitable channel for each individual, and respond to customer actions at crucial moments.
Boost marketing campaigns
A single interface lets you communicate effectively over multiple channels generating and nurturing leads with triggered messages.
Direct customer engagement
Communicate with customers via WhatsApp, providing a familiar and convenient channel for support.
Flexible agent support
Enable both virtual agents (chatbots) and live agents to handle customer inquiries, ensuring efficient and responsive service.
Provide a unique customer experience
Engage effortlessly with automated, relevant messaging that reaches customers anywhere in the world.
Automate SMS and Voice communication
Easily send an outbound SMS message and receive a response over your Infobip number. Or make an outbound voice call and read your message using text-to-speech.
Provide better customer engagement
With Infobip SMS and Voice for Microsoft Power Automate, you can easily build automated flows directly in the Power Automate workspace.
Improve customer service
Add SMS, WhatsApp and Viber to provide world-class support to your customers and ensure their satisfaction.
Compose a bot over SMS, WhatsApp and Viber
Enable 2-way communication and connect with your customers and provide an always-on experience.
Building personalized experiences at scale
From promotionand retention to support, build long-term relationships with your customers throughout the sales journey with personalized omnichannel communications. Our cloud communications platform leverages Microsoft Azure, Dynamics 365, Bot Framework, and Power Automate to provide an enhanced customer experience across all touchpoints at scale.
Scalable omnichannel experiences with Infobip AI
Harness Infobip’s AI to orchestrate timely, contextual journeys across digital channels, fostering meaningful customer relationships. Enhance interactions and predict needs with AI-powered analytics for tailored, engaging experiences.
AI-driven personalized automation
Integrated with Microsoft, Infobip’s AI delivers personalized experiences and 24/7 support efficiently. It provides advanced insights for precise personalization and automates interactions across channels for seamless engagement.
Reliable and secure communications
The combination of Infobip’s 800+ direct operator connections and a reliable network that successfully delivers over 100 billion messages a year, and Microsoft’s secure cloud platform provides the security, scalability, and reliability that your business needs.
Try out conversational AI chatbot
Use a conversational marketing chatbot to get answers on how to improve click-through rates, engagement rates, and campaign ROI.
Available on Microsoft Azure and AppSource Marketplace
Azure Marketplace
Create conversational customer experiences throughout the customer journey with personalized omnichannel communications, automation, and always-on world-class leading support. Infobip solutions are available over the Microsoft Azure marketplace.
Communication services
Cloud contact center
Customer engagement solution
GenAI chatbot building platform
SMS, WhatsApp and Viber for bot framework
Microsoft AppSource
Build successful sales and improve engagement with personalized omnichannel communications by leveraging real-time customer data over the world’s favorite messaging channels.
Dynamic 365 Customer Service
Dynamic 365 Customer Insights
Power Automate
Build automated flows with Infobip directly in the Power Automate workspace. Send SMS messages and add voice actions in PowerAutomate workflows and engage your customers without the need for custom development.
SMS for Power Automate
Voice over Power Automate