Azure
Create conversational customer experiences throughout the customer journey with personalized omnichannel communications, automation, and always-on world class leading support.
- WhatsApp Business Platform
- Conversations
- Answers
- Moments
Elevating Conversational Experiences
Together, Microsoft and Infobip bring omnichannel
capabilities,
always-on
communications, reliability, and security to the cloud
that help businesses elevate
customer experiences.
Building personalized experiences
at scale
From promotion, and retention to support, build long-term relationships with your customers throughout the sales journey with personalized omnichannel communication. Our cloud communication solutions leverage Microsoft Azure, Dynamics 365, and Bot Framework to provide an enhanced customer experience, across all touchpoints at scale.
Scalable omnichannel experiences
Orchestrate contextual omnichannel journeys over a variety of digital channels, at the right time, to create meaningful customer relationships.
Personalized automation
Our AI technology over Microsoft helps understand customers to provide personalized experiences and intuitive, always-on customer support – in a quick and cost-effective way.
Reliable and secure communications
The combination of Infobip’s 700+ direct operator connections and a reliable network that successfully delivers over 100 billion messages a year, and Microsoft’s secure cloud platform provides the security, scalability, and reliability that your business needs.
Use Cases
Connecting businesses with customers at every step of the journey.
Improve customer
experience
Improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace via digital-first cloud contact center solution
Smart Virtual
assistant
Create and deploy a smart virtual assistant - that supports your customer service and sales results by bringing a new level of automation, speed, and availability.
Personalize
communication
Reach your clients on the world's most popular chat app - WhatsApp and use rich media templates to personalize communication
Personalized promotions
Create personalized 1-on-1 campaigns and engage the customer with the relevant conten
Lead generation
Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns
Retention
Increase retention by building one-on-one relationships with customers via cross-channel support
Promote
Deliver personalized, relevant experiences to promote your products by sending personalized coupons to existing or potential customers and increase sales
Customer Feedback
Collect direct customer feedback to help improve your product or service and grow your business
Reminders
Send personalized reminders - of important events, appointments, or payment due dates, to drive sales and build customer loyalty.
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Visit our Exchange
Visit our Exchange to see how, with our strategic partners,
we’re combining the best of the cloud communication capabilities
to deliver impactful conversational experiences.