Elevating conversational experiences fuelled by GenAI

Improved customer experience

Improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace via digital-first cloud contact center solution.

Smart virtual assistant

Create and deploy a smart virtual assistant that supports your customer service and sales results by bringing a new level of automation, speed, and availavility.

Personalized communication

Engagement at scale, on any channel, and throughout the entire customer journey. Maximize ROI with high-performing omnichannel marketing campaigns created with a code-free customer engagement solution.

Connect your customer data to Infobip

Map the data gathered with Microsoft Dynamics 365 and import them to the Infobip customer data platform to trigger marketing campaigns, personalize chatbots, and empower contact center agents.

Upgrade your customer engagements with Moments

Personalized messaging on your customer’s favorite channel with a tailored experience for your customers based on information from your Microsoft Dynamics 365 account.

Create next-level automated chatbots with Answers

Go beyond surface-level chatbots by using profile and event information from your Microsoft Dynamics 365 account, all using your customer’s preferred channel.

Complete profiles for your contact center

Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience.

Reach clients at every touchpoint

Send SMS, WhatsApp and Viber messages from Microsoft Customer Insights – Journeys. Receive inbound messages and orchestrate customer journeys based on message keywords.

Power your personalized customer experiences

Through trigger-based customer journeys, organizations can initiate customer journeys in real time, select the most suitable channel for each individual, and respond to customer actions at crucial moments.

Boost marketing campaigns

A single interface lets you communicate effectively over multiple channels generating and nurturing leads with triggered messages.

Direct customer engagement

Communicate with customers via WhatsApp, providing a familiar and convenient channel for support.

Flexible agent support

Enable both virtual agents (chatbots) and live agents to handle customer inquiries, ensuring efficient and responsive service.

Provide a unique customer experience

Engage effortlessly with automated, relevant messaging that reaches customers anywhere in the world.

Automate SMS and Voice communication

Easily send an outbound SMS message and receive a response over your Infobip number. Or make an outbound voice call and read your message using text-to-speech.

Provide better customer engagement

With Infobip SMS and Voice for Microsoft Power Automate, you can easily build automated flows directly in the Power Automate workspace.

Improve customer service

Add SMS, WhatsApp and Viber to provide world-class support to your customers and ensure their satisfaction.

Compose a bot over SMS, WhatsApp and Viber

Enable 2-way communication and connect with your customers and provide an always-on experience.