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Elevating Conversational Experiences

Together, Microsoft and Infobip bring omnichannel capabilities,
always-on communications, reliability, and security to the cloud
that help businesses elevate customer experiences.

Building personalized experiences
at scale

From promotion, and retention to support, build long-term relationships with your customers throughout the sales journey with personalized omnichannel communication. Our cloud communication solutions leverage Microsoft Azure, Dynamics 365, and Bot Framework to provide an enhanced customer experience, across all touchpoints at scale. 

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Scalable omnichannel experiences

Orchestrate contextual omnichannel journeys over a variety of digital channels, at the right time, to create meaningful customer relationships.

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Personalized automation

Our AI technology over Microsoft helps understand customers to provide personalized experiences and intuitive, always-on customer support – in a quick and cost-effective way.

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Reliable and secure communications

The combination of Infobip’s 700+ direct operator connections and a reliable network that successfully delivers over 100 billion messages a year, and Microsoft’s secure cloud platform provides the security, scalability, and reliability that your business needs.

Use Cases

Connecting businesses with customers at every step of the journey.

  • Microsoft Azure
  • Microsoft Dynamics 365 Marketing
  • Microsoft Dynamics 365 Sales

Improve customer

Improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace via digital-first cloud contact center solution

Smart Virtual

Create and deploy a smart virtual assistant - that supports your customer service and sales results by bringing a new level of automation, speed, and availability.


Reach your clients on the world's most popular chat app - WhatsApp and use rich media templates to personalize communication

Personalized promotions

Create personalized 1-on-1 campaigns and engage the customer with the relevant conten

Lead generation

Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns


Increase retention by building one-on-one relationships with customers via cross-channel support


Deliver personalized, relevant experiences to promote your products by sending personalized coupons to existing or potential customers and increase sales

Customer Feedback

Collect direct customer feedback to help improve your product or service and grow your business


Send personalized reminders - of important events, appointments, or payment due dates, to drive sales and build customer loyalty.

Visit our Exchange

Visit our Exchange to see how, with our strategic partners,
we’re combining the best of the cloud communication capabilities
to deliver impactful conversational experiences.