AI-native customer engagement inside your Azure stack
Infobip and Microsoft bring together enterprise communications, AI orchestration, and cloud infrastructure, so teams can build, automate, and scale customer experiences inside the Azure ecosystem.
FLAGSHIP JOINT SOLUTION
AgentOS: AI-native customer engagement deployed on Azure
AgentOS is Infobip’s AI orchestration platform, deployed on Microsoft Azure. It brings together marketing automation, customer support, and conversational AI in one platform, powered by Azure OpenAI and built for enterprise scale.
MARKETING AUTOMATION
Reach customers at the right moment
Design and deliver personalized campaigns across Channels like SMS, Viber, and WhatsApp, triggered by real-time customer behavior. Azure OpenAI helps power send-time optimization, audience segmentation, and more relevant journey execution.
CUSTOMER SUPPORT
Resolve faster with AI-assisted service
Support teams work from one omnichannel environment with intelligent routing, agent assistance, and automated resolution across channels such as WhatsApp, SMS, and Viber. Native Dynamics 365 integration helps keep CRM data connected.
CHATBOT BUILDER
Deploy intelligent virtual agents faster
Build conversational AI experiences with no-code and low-code tools, using Azure OpenAI as the reasoning layer. From onboarding to post-purchase support, virtual agents can help guide, recommend, and resolve across the customer journey.
BUILT FOR YOUR INDUSTRY
Real use cases across retail, banking, and telecom
The Infobip × Microsoft offering supports industries where communication is central to customer experience, service, and growth.
Retail & ecommerce
- Recover abandoned carts through WhatsApp with personalized recommendations
- Send real-time order tracking and delivery updates across channels
- Trigger loyalty campaigns from Dynamics 365 Customer Insights
- Support AI shopping assistants that guide customers through purchase decisions
Banking & financial services
Deliver compliant engagement at every stage of the customer journey
- Deliver OTPs and fraud alerts through SMS and WhatsApp
- Support advisor-led engagement with personalized recommendations
- Use silent Number Verify at login or checkout to reduce friction
- Send payment confirmations and account alerts with enterprise-grade controls
Telecommunications
- Support AI-led plan optimization and conversational switching journeys
- Build onboarding flows in Microsoft environments with Infobip as the delivery layer
- Deliver network alerts and service notifications at carrier-grade scale
AZURE MARKETPLACE
Three listings. One ecosystem.
Infobip has three active Azure Marketplace listings, all MACC eligible. That means organizations can procure through existing Azure consumption commitments, helping simplify buying and billing.
CPAAS · UNIFIED MESSAGING API
Infobip CPaaS – Omnichannel communications platform
Embed communications into apps and services through a unified API. Infobip handles orchestration, failover, and global carrier routing, helping teams scale messaging with less integration effort.
It also includes an MCP connector for AI agent integrations, enabling agents to send messages and access customer data programmatically.
AGENTOS · AGENTIC AI · METERED BILLING
Infobip AI-powered CX orchestration platform
A modular customer engagement platform with agentic AI at its core. Bring together journeys, AI agents, automation, and analytics in one scalable environment, available through Azure Marketplace with consumption-based billing. Supports MCP servers, enabling AI workflows to trigger communication actions directly while Azure OpenAI acts as the reasoning layer.
NETWORK APIs · FRAUD PREVENTION · IDENTITY
Infobip Network API – Identity and fraud prevention
Use network APIs to strengthen trust and reduce fraud with real-time telco data. Detect SIM swaps, verify number ownership, and confirm device location silently in the background. Well suited for banks, fintechs, and businesses with high-trust onboarding or transaction flows.
Why Procure via Azure Marketplace
A simpler way to buy and manage Infobip on Azure
Fast and Easy Approval
Accept offers and manage contracts through Azure without lengthy procurement cycles or new vendor onboarding.
Consolidate Billing
Pay for Infobip solutions through your existing Azure agreement and see them on your regular Azure invoice.
Potential MACC Savings
If your organization has a Microsoft Azure Consumption Commitment, Infobip spend may contribute toward it.
DYNAMICS 365
Native Dynamics 365 Integrations
Infobip extends Dynamics 365 with messaging channels that help teams engage customers more directly across service and journey orchestration.
WhatsApp for Dynamics 365 Customer Service
Handle WhatsApp conversations directly inside Dynamics 365 Customer Service, with full context and no app switching.
SMS for Dynamics 365 Customer Insights
Add SMS as a native channel inside Dynamics 365 journey orchestration and reach customers across the lifecycle.
WhatsApp and Viber for Dynamics 365 Customer Insights
Bring WhatsApp and Viber into Dynamics 365 journey flows for more relevant engagement.