INDEPENDENT SOFTWARE VENDORS (ISVs)
Give your platform communication superpowers
Most platforms treat communication as a feature. The ones winning enterprise deals have made it central to their product, and a revenue line alongside their existing model. Infobip provides the infrastructure, conversational AI, and GTM partnership to make that shift. One integration is where it starts.
THE PARTNERSHIP EQUATION
What you bring + what we add = a fundamentally different platform
Partnering with Infobip is bigger than adding another channel to your roadmap. It strengthens your product, sharpens your differentiation, opens new revenue streams, and expands your market position.
ISV USE CASES
Conversational capabilities your customers will deliver – built once into your platform.
Your platform sits between your enterprise customers and their end users. These are the conversational experiences your customers will deliver at scale – integrated once into your product, available to every business that builds on it.
ONBOARD
Acquire and activate
Your customers qualify inbound leads conversationally and guide new users through onboarding 24/7, across all channels. Turn conversations into customers, faster.
- AI Agents qualify leads and nurture them automatically
- Conversational onboarding reduces drop-off and accelerates time to value
- One Platfrom, all channels, no per-channel friction
ENGAGE
Grow and retain
Keep customers engaged with personalized, proactive conversations powered by unified profiles. Identify at-risk users and win them back with the right message at the right time.
- Unified profiles detect churn risk automatically
- Personalized re-enagement across preferred channels
- Multi-step recovery flows that adapt in real time
SUPPORT
Support & scale
Resolve support requests instantly with AI agents. Your team focuses on complex cases. Agents handle the volume 24/7
- AI agents resolve routine queries automatically
- Seamless human handoffs with full conversation context
- Support scales without proportional headcount growth
INTEGRATION MODELS
Start the way your engineering team works best
There is no single right path to integrating Infobip. Choose the model that fits your team’s capacity and timeline, and change it as you grow.
Rest API
Full REST API Maximum control
Direct access to Infobip capabilities through a documented REST API.
Best for: Teams with dedicated engineering capacity
SDK
Faster time to integration
SDKs for mobile and server-side environments reduce boilerplate while keeping access to core API capabilities.
Best for: Teams that want speed without losing control
MCP Toolkit
Connect AI agents faster
The MCP Toolkit exposes Infobip capabilities as MCP-compatible tools, so AI agents and LLM-driven workflows can trigger messages, check status, and manage conversations without custom API development.
Best for: ISVs building AI-native products or LLM-based workflows
PARTNER STORIES
Platforms that went further and what they built
The best proof comes from partners already building with Infobip. Here is what that looks like in practice.