SYSTEM INTEGRATORS
Add an AI-native communication to every implementation
The most competitive SIs right now aren’t waiting to be asked about customer engagement. They’re bringing it into the conversation. Infobip gives you the certified, enterprise-grade platform to deliver it at scale, and build a practice that creates value long after go-live.
WHY PARTNER WITH INFOBIP
Three reasons SIs are adding Infobip to their practice
We help you expand your offering, grow your services, and create value that lasts beyond launch
01
Differentiate with AI-native customer engagement
AgentOS brings conversational AI, channel orchestration, and human-AI collaboration into one implementation layer. It gives your team a production-ready way to bring enterprise-grade customer engagement into more deals.
02
Expand services inside the client’s existing stack
Infobip supports 20+ channels, global delivery, local compliance requirements, and integrations with the enterprise tools your clients already use, including Microsoft, Salesforce, Oracle, and Adobe. You bring the implementation expertise. We bring the communication layer.
03
Turn implementations into longer-term revenue opportunities
Many SI engagements slow down after launch. Infobip helps extend the relationship. As a partner, you keep a commercial stake in the platform your client continues to use, creating longer-term revenue opportunities.
USE CASES FOR SIs
The verticals where Infobip adds value
We provide a communication layer that fits into the practice areas you already have and helps open new opportunities your clients are already prioritizing.
Financial Services
Compliance-first omnichannel engagement for banking & insurance
- Deliver notifications, OTPs, and statements across SMS, WhatsApp, and voice with auditability built in
- Support claims, complaints, and service journeys with AI-assisted triage and human handoff
- Build digital onboarding and identity flows across channels with verification and authentication layers
SI opportunity:
Infobip support for business communication helps strengthen your offer in complex environments.
Retail & E-Commerce
Purchase journeys that reduce cost to serve
- Deliver real-time order and delivery updates across SMS, WhatsApp, and email
- Build loyalty and re-engagement journeys triggered by CRM or commerce data
- Add conversational commerce flows for product discovery, cart recovery, and purchase confirmation
SI opportunity:
Help deliver complex end-to-end journeys for retailers, in alignment with regulatory framework.
Telco and subscription
Reduce churn and grow customer value with smarter engagement
- Trigger retention journeys when churn signals appear
- Upsell and cross-sell with behavior-based recommendations
- Support billing and service queries with AI-powered automation
SI opportunity:
Turn churn risk, upsell moments, and service volume into a high-value, recurring engagement.
The platform you’re building on
AgentOS: The intelligence layer behind better implementations
Infobip AgentOS is an AI-native platform that brings autonomous AI agents, journey orchestration, contact center, customer data and 15+ communication channels together in one place.
What SIs typically build on AgentOS
BUILT TO ENABLE YOUR PRACTICE
Everything your team needs to deliver with confidence
Infobip’s enablement for SIs is built around the way delivery teams actually work, with the support, resources, and guidance needed to move with confidence.
Dedicated sandbox environment
A full sandbox environment to build, test, and validate before going live with a client.
Access to service delivery resources
Implementation guidance, technical support, and service delivery resources to help teams move faster.
Enterprise-grade API documentation
Documentation, integration guides, and code samples across channels to help developers work efficiently.
Go-to-market support
Partner profile visibility, MDF opportunities, co-marketing support, and access to Infobip events and customer roundtables.
Early access programme
Advance access to selected platform capabilities before general availability.
Enablement & certification
Structured learning paths for SI teams across architecture, AgentOS, API integration, and channel configuration.
HOW THE PARTNERSHIP WORKS
From application to active practice in four steps
Most partners can start building in sandbox soon after approval. The path to your first certified Infobip implementation is designed to be practical and fast.
01
Apply and get matched
A Partner Development Manager reviews your practice focus and aligns you with the right starting tier
02
Access sandbox & begin certification
Your technical team gets a dedicated sandbox environment and can start building with APIs and MCP from day one.
03
Build your first joint solution
Work with your Partner Development Manager to scope an initial implementation and identify your first pipeline opportunity.
04
Go live and scale
Launch your first deal. Certifications, case studies, and registered opportunities all contribute to Partner Connect progression.
