Adobe Commerce contact and event sync

Connect your customer data to Infobip

Elevate your customer experience by linking Adobe Commerce to Infobip powerful suite of communication solutions. Integrate real-time data to enhance your marketing campaigns, optimize chatbots, and support your agents with critical insights—all accessible from your customer’s preferred communication channels.

  • Automated 2-way data sync: Keep customer profile data consistent across both platforms so your data is always up to date.
  • Customer behavior sync: Connect customer actions like abandoned carts and purchases to re-engage customers and assist them along their journey.

Upgrade your customer engagements with Moments

  • Personalized messaging on your customer's favorite channel: Provide tailored experience for your customers, fueled by data from Adobe Commerce, via SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS.
  • Engagement: Keep customers engaged with relevant and customized messages.
  • Order updates: Inform customers about their order status – from shipping to refunds.
  • Cart reminders: Re-engage and remind customers about items they wanted to buy.
  • Welcome messages: Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special moments: Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.

Create next-level automated chatbots with Answers

  • Personalized chatbots: Incorporate Adobe Commerce data to provide personalized and enriched chatbot interactions on various channels, offering real-time order and product information.
  • A consistent experience across channels: Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from Adobe Commerce to create a more meaningful experience for your customers.
  • Customer profile enrichment: Enhance customer profiles dynamically during chatbot interactions, ensuring tailored customer experiences.
  • To create a full ecommerce shopping chatbot for your Adobe Commerce store, use this integration with our Adobe Commerce Answers block

Keep contact center agents up to date with customer data in Conversations

  • Complete profiles for your contact center: Empower your contact center agents with up-to-date customer profiles and events to give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.
  • Update profile information: Customer data updated by agents in People are automatically saved to Shopify.
  • To empower your contact center agents with more information from your Adobe Commerce store, use this integration with Adobe Commerce Context Card


How it works?

Connect to your Adobe Commerce Store

After adding the app to your Infobip account, enter your Adobe Commerce application key and token to sync your customer data with People, the customer database platform, and use it in all Infobip products.

Activate the data sync in the Infobip portal

While the data sync is active, customer profile updates in Adobe Commerce will be reflected in Infobip People, and vice versa.

For more information on how to set up this integration, visit our documentation.


  • Integration is free of charge. Additional messaging costs are applied per your consumption. 

  • Active Infobip account. Start your free trial

  • Adobe Commerce account. You will need an active Adobe Commerce account. 

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.