Digital transformation, powered by AI communications
Globant helps enterprises design and deliver transformation at scale. Infobip powers the communications and AI engagement layer that brings those experiences to life. Together, we help organizations build connected journeys across channels, from AI-assisted service to real-time messaging and automation.
28,700
Globant employees worldwide
Case studies
Featured case studies from Harvard, MIT, and Stanford
20+
Messaging channels through one API
800+
Direct carrier connections
THE PARTNERSHIP
From AI Strategy to Customer Engagement
GLOBANT BRINGS
Digital Transformation Expertise & Engineering at Scale
Globant helps organizations thrive in a digital, AI-powered future. By combining deep industry expertise with technology and creativity, it accelerates enterprise transformation and designs experiences customers truly love. Through digital reinvention, its subscription-based AI Pods, and the Globant Enterprise AI platform, Globant turns complex challenges into measurable business outcomes and transforms promised savings into real, tangible impact.
End-to-end digital transformation consultancy – strategy, architecture, and industry-specific delivery
Deep integration capabilities across CRM, ERP, and enterprise data platforms
Full-cycle AgentOS implementation -from design to go-live
INFOBIP BRINGS
AI-native communications and global reach
Infobip gives enterprises the communications layer needed to engage customers in real time, at scale, and across channels.
AgentOS for AI-powered engagement, support, and automation
REST APIs and MCP connectors for enterprise integration
20+ channels and 800+ carrier connections across 190+ countries
AGENTOS BY INFOBIP · IMPLEMENTED BY GLOBANT
Agentic AI that goes beyond response
AgentOS is Infobip’s AI orchestration platform and a core part of the joint Globant and Infobip offering. It moves beyond traditional chatbots, using autonomous AI agents to drive outcomes for customers and service teams across channels, at enterprise scale.
MARKETING AUTOMATION
Personalized journeys at scale
Launch campaigns across SMS, email, WhatsApp, and push based on real-time behavior. Globant connects AgentOS to the CRM, ERP, and data platforms already in place, helping enterprises build automated journeys that feel connected from end to end.
3x
higher conversion vs single-channel
AI-POWERED CUSTOMER SUPPORT
Faster service with AI-assisted resolution
Support teams work from one omnichannel environment with intelligent routing, AI assistance, and automated workflows across WhatsApp, SMS, email, and Viber. Globant helps tailor these flows and connect them to the systems behind the experience.
40%
reduction in average handle time
CONVERSATIONAL AI
Intelligent agents that do more than respond goals
AgentOS supports no-code and low-code conversational AI with LLM integration. Globant extends that foundation with custom business logic, domain knowledge, and enterprise integrations to help AI agents complete actions, guide users, and support more complex journeys.
2x
faster time-to-market for new AI use
WHERE WE WIN TOGETHER
Three Verticals. Proven Use Cases.
Globant’s AI Studios, combined with Infobip’s communications platform, create a powerful joint offering that helps organizations gain a competitive edge across three key verticals where digital transformation and real-time engagement go hand in hand.