Platforms
/
Adobe Commerce
Use the data from Adobe Commerce, and leverage it to make even more personalized engagements
About the
integration
Connecting your Adobe Commerce (Magento) data to People lets your Infobip products and services use the same data as your Adobe Commerce system and vice versa. Unified systems data improves efficiency and helps you reach your audience in more places.
Automate your Adobe Commerce (Magento) store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Answers Block feature.
Use cases
- Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
- Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
- Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
- Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Personalized communication. Tailor a personalized experience for your customers based on the information you have stored about them in your Adobe Commerce (Magento) store.
- Order tracking. Customers can consult the status of an order they have done in the past.
- Enrich chatbot interaction. Use customer data from the E-commerce platform to enrich the content of the messages used during the interaction with the chatbot.
- Product stock validation. Customers can ask for a specific product and validate their availability.
- Provide product information. Quickly build an automated chatbot flow that will provide product information.
Features
- Audience Sync. This feature lets you get clients' data from Adobe Commerce (Magento) into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
- Orders as Events in People CDP. You can make Event in People CDP by transferring order data from Adobe Commerce (Magento).
- Get orders for the customer. Automate the order search process for getting information in real time about the orders list of a specific customer.
- Get Order Details. Automate how the users can Get all the info of a specific order based on the order ID they want to consult.
- Create/Update a customer. Automate the creation of a customer or Update it in your Adobe Magento instance with information collected through a Chatbot interaction.
- Get Customer by Email. Automate the customer search process for getting data in Adobe Magento associated with a specific customer based on their email address.
- Product Search by SKU. Automate the search of products available in your Adobe Magento Store based on the SKU.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions
- Adobe Commerce solution
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to signup to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Connecting your Adobe Commerce (Magento) data to People lets your Infobip products and services use the same data as your Adobe Commerce system and vice versa. Unified systems data improves efficiency and helps you reach your audience in more places.
Use cases
- Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
- Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
- Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
- Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.
- Personalized communication. Tailor a personalized experience for your customers based on the information you have stored about them in your Adobe Commerce (Magento) store.
Features
- Audience Sync. This feature lets you get clients' data from Adobe Commerce (Magento) into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
- Orders as Events in People CDP. You can make Event in People CDP by transferring order data from Adobe Commerce (Magento).
- Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from Adobe Commerce (Magento).
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions
- Adobe Commerce solution
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to signup to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Connecting your Adobe Commerce (Magento) data to People lets your Infobip products and services use the same data as your Adobe Commerce system and vice versa. Unified systems data improves efficiency and helps you reach your audience in more places.
Allow your agents on Conversations, Infobip contact center, to get immediate access to relevant information about orders and customers in your Adobe Commerce (Magento) store. Infobip Adobe Commerce Context Card allows your agents to consult data regarding orders and customers that you have in your Adobe Commerce (Magento) store.
Use cases
- Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
- Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
- Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
- Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Personalized communication. Tailor a personalized experience for your customers based on the information you have stored about them in your Adobe Commerce (Magento) store.
- Order tracking. Customers can consult the status of an order they have done in the past.
- Product stock validation. Customers can ask for a specific product and validate their availability.
- Customer profile enrichment. Gather information about existing or new customers and enrich or create their profiles on your e-commerce platform.
Features
- Audience Sync. This feature lets you get clients' data from Adobe Commerce into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
- Orders as Events in People CDP. You can make Event in People CDP by transferring order data from Adobe Commerce.
- Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from Adobe Commerce.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions
- Adobe Commerce solution
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to signup to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.