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Platforms / VTEX

Explore new ways of communication and enable conversational commerce on your client's preferred channels

About the
integration

Synchronize customer data obtained from VTEX stores by creating People profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering. You can recognize and interact with the customer if stored in a People profile without the need to leave the conversation or ask for personal details.

Automate your VTEX store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Infobip Answers Block.

Use cases

  • Conversational Commerce. Sell products and services online through messaging apps.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Product catalog navigation. Enable your clients to browse your VTEX store product catalog using a Chat app.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

  • Audience Sync. This feature lets you get clients' data from VTEX into the People CDP, our Customer Data Platform.
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from VTEX.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.
  • Context card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information and orders information.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • VTEX solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.

About the
integration

Synchronize customer data obtained from VTEX stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering. You can recognize and interact with the customer if stored in a People profile without the need to leave the conversation or ask for personal details.

Allow your agents on Conversations, Infobip contact center, to get immediate access to relevant information about orders and customers in your VTEX store. Infobip VTEX Context Card allows your agents to consult data regarding orders and customers that you have in your VTEX store.

Use cases

  • Customer support. Provider world-class support to your customers and ensure their satisfaction.
  • Personalized communication. Tailor a personalized experience for your customers based on information you have store about them in your VTEX store.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

  • Audience Sync. This feature lets you get clients' data from VTEX into the People CDP, our Customer Data Platform, and the other way around.
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from VTEX.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.
  • Context card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information and orders information.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • VTEX solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.

About the
integration

Synchronize customer data obtained from VTEX stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering. You can recognize and interact with the customer if stored in a People profile without the need to leave the conversation or ask for personal details.

Use cases

  • Customer support. Provider world-class support to your customers and ensure their satisfaction.
  • Personalized communication. Tailor a personalized experience for your customers based on information you have store about them in your VTEX store.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Main features

  • Audience Sync. This feature lets you get clients' data from VTEX into the People CDP, our Customer Data Platform, and the other way around.
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from VTEX.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.
  • Context card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information and orders information.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • VTEX solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.