Vocalcom
Vocalcom is a contact center software vendor (Ccaas), international leader in omnichannel customer engagement solutions.
About the company
Leader in omnichannel customer engagement solutions, Vocalcom capitalizes on 28 years of expertise and international presence across 47 countries. Through our renowned solution, Hermes360, in and outbound, we support major brands and outsourcers in managing their customer service, sales campaigns, telemarketing, and collection efforts, all orchestrated by CRM. We help companies to build differentiated customer journeys powered by AI and compliant data, selecting for each interaction, the favorite channel combination, the best moment, for the relevant purpose, building end customer advocacy at the right cost for BPO and customer services. Our hybrid solution, deployed in public cloud mode (AWS) or on-premise, enables dynamic management of agent locations and call flows for cost and quality optimization.
Regions of operations
Algeria, Argentina, Bahrain, Belgium, Brazil, Chile, Colombia, Congo, Cote d'Ivoire, Denmark, Egypt, Ethiopia, France, Gabon, Gambia, Ghana, Guadeloupe, Guatemala, Guinea, Honduras, Ireland, Italy, Kenya, Kuwait, Lesotho, Liberia, Libya, Mali, Mauritania, Mauritius, Mexico, Monaco, Morocco, Namibia, Netherlands, Niger, Nigeria, Paraguay, Peru, Poland, Portugal, Qatar, Saudi Arabia, Senegal, Serbia, Slovenia, Somalia, South Africa, Spain, Switzerland, Tanzania, Togo, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Zambia
Industry focus
Energy, Utilities & Waste, Finance & Fintech, Healthcare & Fitness, Other, Production & Manufacturing, Retail & eCommerce, Technology & Software, Telecoms, Transportation & Logistics, Travel & Hospitality
Products
Answers, CPaaS
Primary specialty
ISV - Customer Service Support
