TELCO
From network
 to AI-powered
techco
Telecoms that partner with Infobip unlock a new revenue layer on top of their network, delivering AI-driven customer engagement to enterprise clients across every vertical. Co-build, co-sell, and grow together.
Why the telco opportunity is growing now
A large and growing market
Conversational AI is growing rapidly, with enterprise demand increasing across customer engagement, sales, and service use cases.
Enterprise demand is already active
Businesses are not only evaluating AI-powered engagement. Many are already deploying it across sales, marketing, and support.
Telcos can move up the value chain
With the right platform and go-to-market support, telcos can expand from connectivity provider to strategic engagement partner.
$49.8B
Projected market size by 2031
1.3Bn
AI agents in operations by 2028
14%
Global CPaaS market is growing at 14% CAGR to reach 27Bn by 2029
95%
of enterprises will adopt CPaaS tech by 2029
INDUSTRY -SPECIFIC SOLUTIONS
AI Solutions enterprise clients are ready to deploy now
From retail and financial services to healthcare, telcos can bring ready-to-market customer engagement solutions to enterprise clients across industries.
Ecommerce and retail
Turn browsers into buyers and loyalty into repeat revenue
- Recover abandoned carts through channels like WhatsApp and SMS
- Build post-purchase, loyalty, upsell, and replenishment journeys
- Personalize engagement with first-party behavioral data
Financial services and fintech
Deliver compliant engagement at every stage of the customer journey
- Guide onboarding and activation with AI-powered flows
- Run compliant nurture journeys for cards, loans, and insurance products
- Support account notifications and updates
Patient communication at scale, built around compliance
- AI agents resolve routine queries automatically
- Seamless human handoffs with full conversation context
- Support scales without proportional headcount growth
POWERED BY
AgentOS, one platform for autonomous customer communication
AgentOS brings marketing, sales, and support into one AI-native platform. It helps enterprises turn interaction data into connected, personalized journeys across channels.
Conversational data platform
Turn customer interactions into usable context that improves journeys over time.
Highlights:
RAG-supported intelligence
Built-in benchmarking support
Orchestration engine
Build and deploy AI-powered journeys across channels from one environment.
Highlights:
Agentic AI Studio
MCP interoperability
Open APIs
Human-AI oversight
Give human agents and AI agents one shared workspace with context preserved across every handoff.
Highlights:
Full context on AI-to-human handoff
Continuous learning loop
THE PARTNER PROGRAM
We Don’t Give You a Portal. We Give You a Team.
Every telco partnership is different. Infobip builds the model around your market, enterprise priorities, and commercial goals.
HOW IT WORKS
Your partnership journey
A clear path from first conversation to market impact, with milestones and a team aligned to your goals.
1. Discovery
Map your market, enterprise customer base, and infrastructure, then define success for your business.
2. Custom design
Shape the partnership model, integration scope, priority verticals, and initial go-to-market plan.
3. Build & launch
Support integration and activate joint sales and marketing programs to drive early pipeline.
4. Scale & optimize
Track revenue goals, refine the model, and expand into new opportunities over time.
Recognized as a Gartner Magic Quadrant 2025 Leader for CPaaS
Infobip has been named a Leader for the third year in the 2025 Gartner Magic Quadrant for communications Platform as a Service based on completeness of vision and ability to execute. That gives telco partners a platform recognized at the highest level of the market.
