Set up personalized communication with your customers on the channels they prefer backed up with the Shopify customer data

Synchronize event data obtained from Shopify stores by creating custom events People CDP profiles. This data within People CDP enables Infobip SaaS products to leverage data for customer engagements and enriches Shopify with People CDP data.

Allow your agents on Conversations, Infobip contact center, to get immediate access to relevant information about orders and customers in your Shopify store. Infobip Shopify Customer Card allows your agents to consult data regarding orders and customers that you have in your Shopify store.

Use cases

• Customer support. Provider world-class support to your customers and ensure their satisfaction.
• Personalized communication. Tailor a personalized experience for your customers based on information you have store about them in your Shopify store.
• Engagement. Engage customers with contextual communication.
• Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
• Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
• Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
• Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

• Audience Sync. This feature lets you get clients' data from Shopify into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
• Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from Shopify.
• Customer card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information and orders information.

Prerequisites

• Infobip account with access to the Portal and Integrations Manager permissions.
• Shopify solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free messages per channel! Click here  to sign up and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.

Synchronize event data obtained from Shopify stores by creating custom events People CDP profiles. This data within People CDP enables Infobip SaaS products to leverage data for customer engagements and enriches Shopify with People CDP data.

Use cases

• Customer support. Provider world-class support to your customers and ensure their satisfaction.
• Personalized communication. Tailor a personalized experience for your customers based on information you have store about them in your Shopify store.
• Engagement. Engage customers with contextual communication.
• Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
• Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
• Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
• Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

• Audience Sync. This feature lets you get clients' data from Shopify into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
• Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from Shopify.
• Customer card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information and orders information.

Prerequisites

• Infobip account with access to the Portal and Integrations Manager permissions.
• Shopify solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free messages per channel! Click here  to sign up and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.