Logo Infobip SPOKE
Platforms / Infobip SPOKE

Send automated SMS and WhatsApp messages directly from Integration Hub

About the
integration

Add single and bulk SMS actions to easily notify stakeholders of any important and time-sensitive information.

Infobip SPOKE is an app that expands capabilities within Integration Hub in ServiceNow. You can either single SMS or bulk SMS to your stakeholders once an action or trigger happens in flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.

Use cases

  • Reach your stakeholders all around the globe with SMS with the ability to send Infobip SMS directly from Flows in Integration Hub.
  • Reduce costs by automating certain types of interactions. For example, handling customer service requests through messaging could result in reps being able to handle 5-10x the number of requests through messaging compared to over the phone.

Main features

  • Send single or bulk SMS notificiation automatically where there's an update on incident/cases/interaction (objects in ServiceNow).

Prerequisites

  • Infobip account with access to the Portal with available SMS channel.

  • ServiceNow solution with Integration Hub available.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.

About the
integration

Add single and bulk WhatsApp actions to easily notify stakeholders of any important and time-sensitive information.

Infobip SPOKE is an app that expands capabilities within Integration Hub in ServiceNow. You can either single WhatsApp or bulk WhatsApp to your stakeholders once an action or trigger happens in flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.

Use cases

  • Reach your stakeholders all around the globe with WhatsApp with the ability to send Infobip WhatsApp message directly from Flows in Integration Hub.
  • Reduce costs by automating certain types of interactions. For example, handling customer service requests through messaging could result in reps being able to handle 5-10x the number of requests through messaging compared to over the phone.

Main features

  • Send single or bulk WhatsApp notificiation automatically where there's an update on incident/cases/interaction (objects in ServiceNow).

Prerequisites

  • Infobip account with access to the Portal with available WhatsApp channel.

  • ServiceNow solution with Integration Hub available.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.