Platforms
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Infobip SPOKE
Send automated SMS and WhatsApp messages directly from Integration Hub
About the
integration
Add single and bulk SMS actions to easily notify stakeholders of any important and time-sensitive information.
Infobip SPOKE is an app that expands capabilities within Integration Hub in ServiceNow. You can either single SMS or bulk SMS to your stakeholders once an action or trigger happens in flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.
Use Cases
- Reach your stakeholders all around the globe with SMS with the ability to send Infobip SMS directly from Flows in Integration Hub.
- Reduce costs by automating certain types of interactions. For example, handling customer service requests through messaging could result in reps being able to handle 5-10x the number of requests through messaging compared to over the phone.
Features
- Send single or bulk SMS notification automatically where there's an update on incident/cases/interaction (objects in ServiceNow).
- Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
- High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
- Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. Intelligent Delivery.
Prerequisites
- Infobip account with access to the Portal with available SMS channel.
- ServiceNow solution with Integration Hub available.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
Add single and bulk WhatsApp actions to easily notify stakeholders of any important and time-sensitive information.
Infobip SPOKE is an app that expands capabilities within Integration Hub in ServiceNow. You can either single WhatsApp or bulk WhatsApp to your stakeholders once an action or trigger happens in flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.
Use Cases
- Reach your stakeholders all around the globe with WhatsApp with the ability to send Infobip WhatsApp message directly from Flows in Integration Hub.
- Reduce costs by automating certain types of interactions. For example, handling customer service requests through messaging could result in reps being able to handle 5-10x the number of requests through messaging compared to over the phone.
Features
- Send single or bulk WhatsApp notificiation automatically where there's an update on incident/cases/interaction (objects in ServiceNow).
- Global reach. 2 billion customers worldwide.
- End-to-end encryption. Ensure all conversations are secure and compliant.
Prerequisites
- Infobip account with access to the Portal with available WhatsApp channel.
- ServiceNow solution with Integration Hub available.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Sign up here to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.