Platforms
/
ServiceNow
Use 2-way SMS and WhatsApp to expedite resolution of customer cases
About the
integration
Infobip's omni-channel messaging solution for ServiceNow enables businesses to deliver 1:1 conversational customer/employee service and support, on the channels they prefer.
This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- 2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Customer support. Provider world-class support to your customers and ensure their satisfaction.
- Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.
- Meeting arrangements. Schedule a Meeting with a Customer and your representative.
Features
- Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
- High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
- Complete conversational transcript between agent and end-user is visible inside Case.
- No additional installation. SMS is part of Agent workspace interface.
- Virtual agent in ServiceNow enabled.
Prerequisites
- Infobip account with access to the Portal with available SMS channel and WhatsApp channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
Infobip's omni-channel messaging solution for ServiceNow enables businesses to deliver 1:1 conversational customer/employee service and support, on the channels they prefer.
This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- 2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Customer support. Provider world-class support to your customers and ensure their satisfaction.
- Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.
- Meeting arrangements. Schedule a Meeting with a Customer and your representative.
Features
- Global reach. 2 billion customers worldwide.
- End-to-end encryption. Ensure all conversations are secure and compliant.
- Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, web links and audio files.
- Complete conversational transcript between agent and end-user is visible inside Case.
- No additional installation. WhatsApp is part of Agent workspace interface.
- Virtual agent in ServiceNow enabled.
Prerequisites
- Infobip account with access to the Portal with available SMS channel and WhatsApp channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.