Send notifications based on Case or Incident status via SMS, WhatsApp, Voice or RCS
About the
integration
Infobip app integrates directly with ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- Status Updates. Real-time updates about any changes in the ticket status.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Incident Updates. Keep track of the incident management process with real-time status updates.
- Case Updates. Engage the Customer with relevant information about customer report with real-time status updates.
Features
- Status updates. Communicate support ticket status.
- Save message status directly in ServiceNow
- Save log for sent message in Case or Incident
- Templates. Only text templates supported.
DISCLAIMER: All limitations in Notify plugin apply to this app.
Prerequisites
- Infobip account with access to the Portal with available WhatsApp channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
Infobip app integrates directly with ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- Status Updates. Real-time updates about any changes in the ticket status.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Incident Updates. Keep track of the incident management process with real-time status updates.
- Case Updates. Engage the Customer with relevant information about customer report with real-time status updates.
Features
- Status updates. Communicate support ticket status.
- Save message status directly in ServiceNow.
- Save log for sent message in Case or Incident.
- Rich media. Send image and text messages.
- Failover. Failover is enabled and used to switch over to SMS in cases where a RCS channel fails to deliver a message.
DISCLAIMER: All limitations in Notify plugin apply to this app.
Prerequisites
- Infobip account with access to the Portal with available RCS channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
Infobip app integrates directly with ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- Status Updates. Real-time updates about any changes in the ticket status.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Incident Updates. Keep track of the incident management process with real-time status updates.
- Case Updates. Engage the Customer with relevant information about customer report with real-time status updates.
Features
- Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
- High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
- Status updates. Communicate support ticket status.
- Save message status directly in ServiceNow.
- Save log for sent message in Case or Incident.
DISCLAIMER: All limitations in Notify plugin apply to this app.
Prerequisites
- Infobip account with access to the Portal with available SMS channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
Infobip app integrates directly with ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles the challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.
Use Cases
- Status Updates. Real-time updates about any changes in the ticket status.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
- Incident Updates. Keep track of the incident management process with real-time status updates.
- Case Updates. Engage the Customer with relevant information about customer report with real-time status updates.
Features
- Send notifications based on Incident or Workflow status. Incorporate voice message for incident management.
- Escalate the incident. Based on message delivery, if on-call person doesn't answer, easely notifiy another stakeholder.
- Text-to-speech. Turn text-to-speech or vice-versa for urgent alerts, customer service or any other Voice automated interactions in over 100 languages.
- Coverage of the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.
- Quick time to market. Adding Infobip as your BYOC provider is easy on top of the existing Freshdesk service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.
- Compliance with regional regulations. Besides understanding the local requirements when it comes to voice traffic and registration, we also have local data centers in more than 40 locations.
- SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences.
DISCLAIMER: All limitations in Notify plugin apply to this app.
Prerequisites
- Infobip account with access to the Portal with available SMS channel.
- ServiceNow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.