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Implement the most efficient messaging channel to enhance your marketing efforts in Salesforce Marketing Cloud

About the
integration

Create a multi-step, multi-channel Journeys with Infobip SMS and increase campaign effectiveness in Salesforce Marketing Cloud.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Features

  • Send message directly from Journey.
  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • LMS messages supported (South Korea).
  • High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Optional test message send. You can send test message, but it is not required if you want to finish message configuration.
  • Salesforce data (except Salesforce community welcome) and Data extension entry sources supported.
  • Real time reporting and analytics. URL tracking available. Save delivery & click report directly in Marketing Cloud in data extension.
  • Validate message status from Journey.

Prerequisites

  • Infobip account with access to the Portal with available SMS channel.
  • Salesforce Marketing Cloud solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try out for free!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to find out more.

About the
integration

Create a multi-step, multi-channel Journeys with Infobip Viber and increase campaign effectiveness in Salesforce Marketing Cloud.

Features

  • Send a message directly from Journey
  • Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Optional test message send. You can send test message, but it is not required if you want to finish message configuration.
  • Salesforce data (except Salesforce community welcome) and Data extension entry sources supported.
  • Real time reporting and analytics. URL tracking available. Save delivery & click report directly in Marketing Cloud in data extension.
  • Validate message status from Journey.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Prerequisites

  • Infobip account with access to the Portal with available Viber channel.
  • Salesforce Marketing Cloud solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try out for free!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to find out more.

About the
integration

Create a multi-step, multi-channel Journeys with Infobip Kakao ChinguTalk and increase campaign effectiveness in Salesforce Marketing Cloud.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Features

  • Send message directly from Journey.
  • Kakao Chingu (promotional messages) supported.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Optional test message send. You can send test message, but it is not required if you want to finish message configuration.
  • Salesforce data (except Salesforce community welcome) and Data extension entry sources supported.
  • Real time reporting and analytics. URL tracking available. Save delivery & click report directly in Marketing Cloud in data extension.
  • Validate message status from Journey.

Prerequisites

  • Infobip account with access to the Portal with available Kakao channel.
  • Salesforce Marketing Cloud solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try out for free!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to find out more.

About the
integration

Create a multi-step, multi-channel Journeys with Infobip WhatsApp and increase campaign effectiveness in Salesforce Marketing Cloud.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Features

  • Send a message directly from Journey.
  • Global reach. 2 billion customers worldwide.
  • End-to-end encryption. Ensure all conversations are secure and compliant.
  • Rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • Optional test message send. You can send test message, but it is not required if you want to finish message configuration.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Salesforce data (except Salesforce community welcome) and Data extension entry sources supported.
  • Real time reporting and analytics. URL tracking available. Save delivery & click report directly in Marketing Cloud in data extension.
  • Validate message status from Journey.

Prerequisites

  • Infobip account with access to the Portal with available WhatsApp channel.
  • Salesforce Marketing Cloud solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try out for free!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to find out more.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.