ZonkaFeedback
Zonka Feedback is an AI-driven Customer Feedback Platform designed for omnichannel feedback collection and real-time ins
About the company
Zonka Feedback is an AI-powered Customer Feedback Platform that revolutionizes customer experience management. Built for omnichannel feedback collection, Zonka Feedback enables businesses to gather insights across multiple touchpoints—email, SMS, in-app, and more. With smart surveys and AI insights, teams can better understand customer sentiment, measure key metrics, and identify trends instantly. With a robust set of integrations—connecting effortlessly to CRM, helpdesk, and other business tools—Zonka Feedback enables teams to unify data and streamline processes. Businesses can take collaborative action, equipping teams to close the feedback loop and automate CX workflows, ensuring no feedback goes unanswered. Real-time reporting delivers critical insights for decision-making, making Zonka Feedback an ideal solution for businesses looking to elevate their customer experience through actionable data and CX automation.
Regions of operations
India
Industry focus
Finance & Fintech, Government and Public Organizations, Healthcare & Fitness, Technology & Software
Products
CPaaS
Primary specialty
ISV - CRM
