Prudence Analytics and Software Solutions Private Limited – Konnect Insights

Seamless Integration of Social Media Listening & Analytics into Your Infobip WorkflowKonnect Insights, a product of Prudence Analytics and Software Solutions Private Limited, enhances your Infobip-powered customer communication strategy by enabling seamless integration. This powerful integration ensures that customer interactions on your and competitors’ socials are captured, managed, and resolved directly within your Infobip system, streamlining operations and improving efficiency across your customer service teams.With this integration, businesses can leverage Konnect Insights' robust social listening capabilities to monitor brand conversations across web and multiple social channels. Key Benefits of the Integration:Unified Workflow for All Customer TouchpointsIntegrate customer interactions from key social media platforms into your Infobip workflow. This ensures that all customer conversations, whether through traditional channels or social media, are managed in one unified system.Real-Time Social Media Monitoring The integration provides real-time social listening, allowing you to keep track of customer sentiments, trends, and feedback on social channels. As soon as a customer mentions your brand or reaches out on social media, the message is flagged within Infobip. This ensures your customer support team can respond promptly and efficiently, improving response times and overall customer satisfaction.Enhanced Efficiency through AutomationWhen a customer issue is raised on social media, Konnect Insights classifies and directs it to the appropriate team via Infobip, based on pre-set parameters like the nature of the inquiry or its urgency. This eliminates the need for manual sorting, helping reduce response time and enabling agents to focus on critical tasks.Consistent Customer Experience Across All ChannelsBy integrating social listening and web conversations into Infobip, your team can ensure that customers experience consistent and high-quality service across all channels.Centralized Reporting and InsightsThe integration also ensures that all customer service activities, including those initiated on social media and web, are fully tracked and reported within the Infobip system. Your team can access centralized dashboards and reports that provide a complete view of customer interactions across all channels, giving you the insights needed to continuously improve customer care and measure the impact of your social media engagement efforts.Better Team CollaborationWith social listening and web conversations flowing into your Infobip environment, your customer service teams can collaborate more effectively. Team members can easily share insights, track your brand and competitor conversations, for effective competitor analysis, and also resolve issues collectively, regardless of the channel. The integration ensures a more cohesive approach to customer care, helping you resolve issues faster and deliver more consistent support across departments.

India, United Arab Emirates

Finance & Fintech, Healthcare & Fitness, Marketing & Advertising Services