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Add SMS, Viber and WhatsApp to Dynamics 365 Marketing customer journeys

Boost marketing campaigns with Infobip SMS integration.

Infobip messaging integration with Microsoft Dynamics 365 Sales helps you to enhance the customer journey by using automated messaging to guide customers toward a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Features

  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • Templates. Customize and personalize notification messages sent to customers.
  • Receive inbound messages and orchestrate customer journeys based on message keyword.
  • Track messages and create actions based on delivery reports.
  • Failover. Failover is enabled and used to switch over to SMS in cases where a primary communication channel fails to deliver a message.

Prerequisites

  • Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
  • Microsoft Dynamics 365 Marketing solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free SMS messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

 

Boost marketing campaigns with Infobip Viber integration

Infobip messaging integration helps you to enhance the customer journey by using automated messaging to guide customers towards a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

Main features

  • Send text Viber messages worldwide
  • Receive inbound messages and orchestrate customer journeys based on message keyword
  • Create templates with placeholders for personalized messaging experiences
  • Track messages and create actions based on delivery reports

Use cases

Viber lets you send messages with rich media, including pictures, clickable buttons and URLs for richer engagement.

You can use each channel individually or combine them for maximum effect by using SMS as a failover for customers who don’t receive their Viber message.

  • Onboarding – simplify the sign-up and onboarding process
  • Engagement – engage customers with contextual communication
  • Lead generation – generate and nurture leads with targeted, multi-channel campaigns
  • Operational efficiency – a single interface lets you communicate effectively over multiple channels
  • Retention – increase retention by building one-on-one relationships with customers via cross-channel support

Prerequisites

  • You need to set up your own Infobip account, quick and easy, to send Viber messages
  • Microsoft Dynamics Marketing application

Pricing

It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.

Free trial

Still not sure this plugin is right for you? Create an Infobip account and get 50 messages, free. Start here.

 

Boost marketing campaigns with Infobip WhatsApp integration.

Infobip messaging integration with Microsoft Dynamics 365 Sales helps you to enhance the customer journey by using automated messaging to guide customers toward a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

Use cases

  • Onboarding. Simplify the sign-up and onboarding process.
  • Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
  • Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.
  • Operational efficiency. A single interface lets you communicate effectively over multiple channels.
  • Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.

Main features

  • Global reach. 2 billion customers worldwide. Receive inbound messages and orchestrate customer journeys based on message keyword.
  • Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Track messages and create actions based on delivery reports.
  • Create a failover scenario based on message status. Use the Infobip fallback option to ensure your messages always reach your customers. Combine WhatsApp with SMS through a single platform

Prerequisites

  • Infobip account with access to the Portal with available WhatsApp channel.
  • Microsoft Dynamics 365 Marketing solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 50 free WhatsApp messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

You have 25 free business-initiated conversations, 25 free user-initiated conversations, and 50 Monthly Active Users in your account. A WhatsApp conversation includes all the messages sent in a 24-hour session.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.