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Platforms / Microsoft Dynamics 365 Marketing

Add SMS, Viber and WhatsApp to Dynamics 365 Marketing customer journeys

About the
integration

Boost marketing campaigns with Infobip SMS integration

Infobip messaging integration helps you to enhance the customer journey by using automated messaging to guide customers towards a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

Main features

  • Send text SMS messages worldwide
  • Receive inbound messages and orchestrate customer journeys based on message keyword
  • Create templates with placeholders for personalized messaging experiences
  • Track messages and create actions based on delivery reports

Use cases

SMS will reach more than 90% of customers, making it one of the most effective and widely used marketing tools there is.

You can use each of these channels individually or combine them for maximum effect by using SMS as a failover for customers who don’t receive their Viber or WhatsApp message.

  • Onboarding – simplify the sign-up and onboarding process
  • Engagement – engage customers with contextual communication
  • Lead generation – generate and nurture leads with targeted, multi-channel campaigns
  • Operational efficiency – a single interface lets you communicate effectively over multiple channels
  • Retention – increase retention by building one-on-one relationships with customers via cross-channel support

Prerequisites

  • You need to set up your own Infobip account, quick and easy, to send SMS messages
  • Microsoft Dynamics Marketing application

Pricing

It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.

Free trial

Still not sure this plugin is right for you? Create an Infobip account and get 50 messages, free. Start here.

    About the
    integration

    Boost marketing campaigns with Infobip Viber integration

    Infobip messaging integration helps you to enhance the customer journey by using automated messaging to guide customers towards a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

    Main features

    • Send text Viber messages worldwide
    • Receive inbound messages and orchestrate customer journeys based on message keyword
    • Create templates with placeholders for personalized messaging experiences
    • Track messages and create actions based on delivery reports

    Use cases

    Viber lets you send messages with rich media, including pictures, clickable buttons and URLs for richer engagement.

    You can use each channel individually or combine them for maximum effect by using SMS as a failover for customers who don’t receive their Viber message.

    • Onboarding – simplify the sign-up and onboarding process
    • Engagement – engage customers with contextual communication
    • Lead generation – generate and nurture leads with targeted, multi-channel campaigns
    • Operational efficiency – a single interface lets you communicate effectively over multiple channels
    • Retention – increase retention by building one-on-one relationships with customers via cross-channel support

    Prerequisites

    • You need to set up your own Infobip account, quick and easy, to send Viber messages
    • Microsoft Dynamics Marketing application

    Pricing

    It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.

    Free trial

    Still not sure this plugin is right for you? Create an Infobip account and get 50 messages, free. Start here.


      About the
      integration

      Boost marketing campaigns with Infobip WhatsApp integration

      Infobip messaging integration helps you to enhance the customer journey by using automated messaging to guide customers towards a decision. Reach a larger audience through their preferred communication channels for improved engagement and highly successful marketing campaigns.

      Main features

      • Send text WhatsApp messages worldwide
      • Receive inbound messages and orchestrate customer journeys based on message keyword
      • Create templates with placeholders for personalized messaging experiences
      • Track messages and create actions based on delivery reports

      Use cases

      The average user checks WhatsApp more than 23 times per day and 68% users agreed that WhatsApp is the easiest way to connect with a business.

      You can use each channel individually or combine them for maximum effect by using SMS as a failover for customers who don’t receive their WhatsApp message.

      Prerequisites

      • You need to set up your own Infobip account, quick and easy, to send  WhatsApp messages
      • Microsoft Dynamics Marketing application

      Pricing

      It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.

      Free trial

      Still not sure this plugin is right for you? Create an Infobip account and get 50 messages, free. Start here.

      About the integrator

      Infobip

      Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

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