Engaging in personalized customer interactions is easy with Conversations on Azure, Infobip cloud contact center solution. Conversations on Azure is digital-first and provides a portfolio of channels on a single interface so you can connect with your customers efficiently and effortlessly. Provide a complete and consistent service across WhatsApp Business, Viber for Business, Messenger, Line, Google Business Messages, Telegram, Kakao Talk, Facebook, Twitter, Instagram, Google Play Reviews, SMS, email, RCS and Voice. Increase agent productivity and customer satisfaction with the contact center solution with the most channels, on the most secure cloud.

Turn your contact center into a customer experience center

• Improve the purchasing cycle for new consumers. Reduce drop-offs during the registration process and ensure a smooth checkout process.
• Provide contextual assistance via the appropriate channel. Customers contact us for a variety of reasons. Make sure they get the right help on the right channel as soon as possible.
• Maximize customer loyalty and satisfaction. Provide the best service possible while maximizing positive reviews and CSAT scores.
• The omnichannel advantage.  Provide a complete and consistent service across all the channels your customers use worldwide.
• Productivity.  All the tools and channels you need to maximize the productivity of your team and ensure you can deliver the highest levels of service.
• Introduce intelligent automation that improves the customer experience. Configurable options for introducing automation where it adds real value.
• Get a 360-degree view of your customers. Give agents a complete picture of each customer without leaving the platform.
• Gather informational insights. Simple access to reporting and analytics to drive improvements and strengthen accountability.

Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits

• Infobip contact center solution, Conversations, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. 
• Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.
• Infobip contact center solution, Conversations, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas. 

How it works?

Open your Microsoft Azure Marketplace

Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Conversations plans available.

Help customers quickly with the Infobip cloud contact center with Conversations

Optimize your contact center, improve agent performance, and provide measurable improvements to customer satisfaction.

For more information on how to set up your contact center, visit our documentation.