About the
integration
Elevate your customer support with a chatbuilding platform
Now you can always be there for your customers with Infobip's chatbot building platform, Answers on Azure. Easily create and deploy rule-based or AI chatbots over a variety of channels. Natively integrated with easy API integration with other external systems. Whether it's WhatsApp, Facebook Messenger, Viber, Live Chat, SMS, Google Business Messages, or RCS, Answers on Azure lets you reach your customers where they want, when they need.
Use cases
- Use one-of-a-kind entry points to capture leads. Set up accounts automatically and securely verify new users.
- Boost conversion rates by using a perfectly trained chatbot. Use a chatbot to interact with prospects in real time and engage them with offers when they are ready to buy
- Engage customers post-purchase with targeted offers. Keep in touch with customers using a chatbot to offer special discounts and encourage repeat purchases.
Features
- Drag and drop codeless builder. Easily build a chatbot using simple drag-and-drop elements or pre-defined templates to create your ideal conversation flow.
- Multilingual customer support. Speak to your customers in the language of their choice with a multilingual chatbot.
- Secure authentication. Authenticate interactions and protect your customer data, without impacting the customer experience.
- Multiple chatbots in one channel. Build and deploy multiple chatbots in your customers preferred channels to satisfy all your use cases.
- Call API. Connect with any external API directly from the chatbot, allowing maximum flexibility and use case coverage.
- Use code in your chatbot flow. Use built-in coding elements or build your own for data processing, data formatting, and context forming.
- Test before launch. Use our chatbot simulation tool before launch to ensure that all interactions are delivered properly, and the user experience is as smooth as possible.
Pricing
Custom plan enables you to use any Infobip solution & channels. If you choose this plan someone will contact you to define the best offering according to your business needs.
Try it now!
Try Infobip for free with 100 free messages per channel! Sign up here and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Turn your contact center into a customer experience center
Engaging in personalized interactions with your customers is easy with Conversations on Azure, Infobip's digital contact center solution. Conversations on Azure is digital-first and provides a portfolio of channels on a single interface so you can connect with your customers efficiently and effortlessly. Increase agent productivity and customers satisfaction with the contact center solution with the most channels, on the most secure cloud.
Use cases
- Improve the purchasing cycle for new consumers. Reduce drop-offs during the registration process and ensure a smooth checkout process.
- Provide contextual assistance via the appropriate channel. Customers contact us for a variety of reasons. Make sure they get the right help on the right channel as soon as possible.
- Maximize customer loyalty and satisfaction. Provide the best service possible while maximizing positive reviews and CSAT scores.
Features
- The omnichannel advantage. Provide a complete and consistent service across all the channels your customers use anywhere in the world.
- Productivity. All the tools and channels you need to maximize the productivity of your team and ensure you can deliver the highest levels of service.
- Introduce smart automation that improves the customer experience. Configurable options for introducing automation where it adds real value.
- Get a 360-degree view of your customers. Give agents a complete picture of each customer without leaving the platform.
- Gather informational insights. Simple access to reporting and analytics to drive improvements and strengthen accountability.
Pricing
Custom plan enables you to use any Infobip solution & channels. If you choose this plan someone will contact you to define the best offering according to your business needs
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Transform customer data into personalized moments.
Add a human touch to your communications with Microsoft on Azure - Infobip's omnichannel customer engagement hub. Moments on Azure allows you to build lasting relationships through personalized messaging and smart automation - across the communication channels your customers prefer. Deliver an enhanced customer experience and real-time customer engagement. With Moments on Azure, you get to leverage the power of data to better serve your customers.
Use cases
- Customer onboarding. Build personalized welcome sequences that maximize conversions to be there for your customers from the moment they try your services.
- Encourage app adoption. Show customers the benefits of using your app, including everything from profile and account information to real-time service status in one place.
- Optimize customer data collection. Increase lead generation by encouraging customers to share personal information and preferences, as well as opt-in to receive your communications.
- Reduce form abandonment. After a certain period of inactivity, encourage customers to complete a registration, application, or any form.
Features
- Create and implement personalized customer journeys. Create personalized message flows on any channel using insights from a single customer data platform. Customer engagement and long-term loyalty are driven by authentic and consistent customer experiences.
- Send messages on a global scale. With a simple visual interface, you can easily create and deploy personalized campaigns. Create your own messages or use a template to ensure they look great on any device.
- Create data-driven personalization that goes beyond [FirstName]. To create relevant and compelling messages, use customer information such as demographics, web pages visited, products viewed, previous interactions, loyalty status, and much more.
- Increase engagement and provide a one-of-a-kind email experience. Use image carousels, animated images, and text to create visually interactive messages, such as coupons that reveal discount codes.
- Ensure delivery with failover options. By configuring automatic failover channels for when delivery cannot be confirmed on the primary channel, key messages are always delivered.
- Make event triggers automatic. Set up automations easily based on customer actions, behaviors, or key dates, and take advantage of every opportunity to engage with customers in real time.
- Use forms to gather customer information. With optimized forms, you can encourage people to opt-in to receive your marketing communications and increase lead generation on the web, social media, and mobile app.
- Optimize send times. Use AI-powered optimization to maximize open rates and engagement by ensuring that your messages hit inboxes when customers are most likely to open them.
Pricing
Custom plan enables you to use any Infobip solution & channels. If you choose this plan someone will contact you to define the best offering according to your business needs
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Deliver better customer experience with WhatsApp Business on Azure - powered by Infobip
Give your customers the opportunity to message you directly on a channel they already love and trust with WhatsApp Business on Azure - powered by Infobip. Across the entire customer journey - right from onboarding and verification, a simple inquiry and purchase assistance, to proactive notifications and reminders - using WhatsApp results in better communication between you and your customers. Achieve higher customer engagement, increased trust, and long-term relationships by communicating over the world's most popular chat app with Infobip as your WhatsApp Business on Azure Solution Provider.
Use cases
- Promotional messages. Engage customers by sending them relevant promotions and deals.
- WhatsApp ordering. Maintain customer engagement on a single channel and allow them to complete orders via WhatsApp.
- WhatsApp surveys. Send engaging surveys through WhatsApp and begin gathering customer data on the world's most popular chat app.
- Booking appointments. With appointment scheduling options on WhatsApp, you can streamline processes and automate your front desk.
- Transactional messages. Keep customers up to date by sending updates and alerts via their preferred messaging channel.
- One-time pins. Using WhatsApp, you can authenticate user identities and provide more convenient security measures to your customers.
Features
- Engage and satisfy your clients. Enhance your interactions with your customers by providing them with dynamic WhatsApp messaging features.
- Payment collection. Allow customers to pay through WhatsApp links and keep your customers happy.
- Message encryption. With hosted senders, you can provide your customers with safer two-way communication while also protecting their privacy.
- Increased engagement. Use quick reply messages to give customers a quicker way to respond to chatbots. They can choose from up to 3 options when interacting over WhatsApp.
Pricing
Custom plan enables you to use any Infobip solution & channels. If you choose this plan someone will contact you to define the best offering according to your business needs
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up and start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.