Easily build no-code chatbots on your customer's favorite channel to provide always-on support
About the
integration
Leverage the power of Google Dialogflow Chatbots on the channels your customers love via Infobip. Dialogflow is a natural language understanding platform with a visual builder that simplifies chatbot building. When combined with WhatsApp and Infobip’s Conversations, you’ll advance customer relationships via meaningful, rich, contextual messages and reduce the demand for live agents.
Use Cases
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
- Meeting arrangements. Schedule a Meeting with a Customer and your representative.
Features
- Define the workflows that fit your need. Set up workflows to work for you. Leverage any triggers or actions to automate tasks effortlessly and increase efficiency.
- Voice of Customer. Real-time display of customer sentiment powered by AI, so agents can act quickly. Easily build surveys and collect real-time feedback.
- Customer card. Give your agent a quick way to view all relevant customer data for fast support, such as contact information, location, language, notes and others.
- Real time analytics and reporting. Use accurate data to measure your contact center and agent performance. Monitor and track CSAT, quality of work, resolution and waiting time, agents’ workload and productivity.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions.
- Google Dialogflow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Leverage the power of Google Dialogflow Chatbots on the channels your customers love via Infobip. Dialogflow is a natural language understanding platform with a visual builder that simplifies chatbot building. When combined with WhatsApp and Infobip’s Conversations, you’ll advance customer relationships via meaningful, rich, contextual messages and reduce the demand for live agents.
Use Cases
- Global reach. 2 billion customers worldwide.
- End-to-end encryption. Ensure all conversations are secure and compliant.
- Rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
- Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
- Real time reporting and analytics.
Features
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
- Meeting arrangements. Schedule a Meeting with a Customer and your representative.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions.
- Google DialogFlow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.