Use WhatsApp provided by Infobip to power your Google Dialogflow Chatbot
About the
integration
Reach your customers via their preferred channel by connecting Infobip channels to Google Dialogflow Chatbot.
Use Cases
- Retention. Increase retention by building one-on-one relationships with customers via cross-channel support. In this case, empower your Dialogflow Chatbot to utilize WhatsApp for 2-way communication.
- Agent takeover. Seamlessly transition the conversation to a live agent from a chatbot or a notificiation message.
Features
- Channel Enablement. Enable your Google Dialogflow Chatbot to use WhatsApp as a channel. With this integration, Dialogflow Chatbot can send and receive messages.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions.
- Google Dialogflow Chatbot solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Free trial
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the
integration
Leverage the power of Google Dialogflow Chatbots on the channels your customers love via Infobip. Dialogflow is a natural language understanding platform with a visual builder that simplifies chatbot building. When combined with WhatsApp and Infobip’s Conversations, you’ll advance customer relationships via meaningful, rich, contextual messages and reduce the demand for live agents.
Features
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with relevant content and increase their lifetime value.
- Meeting arrangements. Schedule a Meeting with a Customer and your representative.
Use Cases
- Global reach. 2 billion customers worldwide.
- End-to-end encryption. Ensure all conversations are secure and compliant.
- Rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
- Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
- Real time reporting and analytics.
Prerequisites
- Infobip account with access to the Portal and Integrations Manager permissions.
- Google DialogFlow solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Free trial
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.