Elevate your contact center experience by giving customers the option to get support over Voice and Viber
About the
integration
Use Infobip Voice & Viber channels to support your Freshdesk contact center activities wherever your customers are in the world.
Use Cases
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.
Features
- Coverage of the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.
- Quick time to market. Adding Infobip as your BYOC provider is easy on top of the existing Freshdesk service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.
- Compliance with regional regulations. Besides understanding the local requirements when it comes to voice traffic and registration, we also have local data centers in more than 40 locations.
- SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences.
- Click-to-call. Embed voice capabilities into your website or mobile app. Make it easy for users to reach a friendly voice, with no calling charges.
Prerequisites
- Infobip account with access to the Portal with available Voice channel and Viber channel.
- Freshdesk solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized Viber messages immediately from a single interface.
About the
integration
Use Infobip Voice & Viber channels to support your Freshdesk contact center activities wherever your customers are in the world.
Use Cases
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.
Features
- Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.
- Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
- 2-Way functionalities. Enable either bot or human interaction.
- Local support. Global experience and consultancy on how to best utilize the channel.
- Real time reporting and analytics.
Prerequisites
- Infobip account with access to the Portal with available Voice channel and Viber channel.
- Freshdesk solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized Viber messages immediately from a single interface.
About the integrator
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).