The Infobip Omni-Channel for WooCommerce plugin empowers WooCommerce merchants to deliver seamless, personalized customer experiences by integrating Infobip's powerful communication platform  - SMS, email, and data exports - into their online store. This solution enhances customer engagement and retention by enabling timely and targeted communications throughout the entire customer journey.

Unlock the potential of your WooCommerce store by enabling conversational features

• Enhanced Customer Communication. Automatically send order updates, promotional messages, and alerts via SMS or transactional emails, ensuring customers stay informed and engaged.
• Personalized Marketing. Export customer eCommerce data directly to the Infobip People (CDP) Platform, allowing for data-driven, personalized marketing campaigns.
• Unified Communication Channels. Manage all customer communications from a single platform, leveraging the Infobip SMS Gateway and Email API for reliable and efficient outreach.

Close the gap between your brand and your customers through timely and relevant communication

• E-commerce merchants looking to improve customer engagement through real-time communication and marketing automation - all based on clear eCommerce data streams
• Businesses seeking to optimize marketing campaigns by exporting and analyzing customer data into Infobip People for personalized messages and marketing automations.
• Stores aiming to increase customer satisfaction with reliable email and SMS updates for order processing, shipping, and promotional notifications.

Stay in touch with your WooCommerce customers on their preferred channel

• SMS Notifications. Send automated or manual SMS messages triggered by WooCommerce events (e.g., order status changes, promotions).
• Transactional Email Integration. Improve email deliverability by replacing default PHP / WordPress emails with Infobip’s reliable transactional email service.
• Data Export for Infobip People. Seamlessly export customer data, including order history and interaction details, for analysis and personalized campaigns on the Infobip People Platform.
• Opt-in/Opt-out Control. Customers can easily manage their SMS notification preferences, ensuring compliance with privacy regulations.
  
• Live Chat. Integrate Infobip Live Chat solution into WooCommerce store.
  

How it works?

Open your Infobip account

Log in to your Infobip account with available channels. If you don’t have an Infobip account, you can open one here.   

Connect to your WooCommerce store

Download the application from Neuralab GitHub repository and install the compressed files as a new plugin to yours Wordpress / WooComemrce instance. 

Upload WooCommerce data to Infobip CPD People

Easely export WooCommerce customers data and import it to Infobip CDP People. Use the data to start launching personalized marketing campaigns.

For more information on how to set up this integration, visit our documentation.