Easily create comprehensive shopping experiences for your customers on their preferred channels by creating a conversational commerce experience chatbot.
The new era of commerce is here! Create a chatbot for your VTEX store and allow customers to shop 24/7, all from their favorite communication channel. With this integration, you can create a chatbot for your VTEX store with no coding, allowing you to easily craft a conversational shopping experience for your customers.

Easily create a shopping chatbot

• Personalize your chatbot. Use customer profile data from your VTEX store, and your chatbot can address your customers by name and gender, send birthday messages and more.
• Browse your product catalog. Allow customers to see currently available product categories, view products, search products and get product details including product images and descriptions, using live data from your VTEX store.
• Create and manage shopping carts. Seamlessly create a cart from the chatbot, add products to the cart, and direct users to checkout.
• Collect and populate checkout information. Allow customers to create orders, and populate billing and shipping data all from within your chatbot.
• Create and send payment links. Enable secure payment by creating a VTEX payment link and sending it to your customer.
• Offer post-purchase assistance. Look up existing orders by customer so they can get the latest status.

To use VTEX customer data and events for marketing engagements and more, use this integration in conjunction with our VTEX contact and events sync.
To empower your contact center agents with more information from your VTEX store, use this integration in conjunction with VTEX for the contact center.

How it works?

Connect to your VTEX store

After adding the app to your Infobip account, enter your VTEX credentials to connect your accounts.

Create your chatbot experience in Answers

Use the VTEX block to easily connect your chatbot to your VTEX store.

Activate your chatbot

Point customers to your chatbot using a QR code, phone number, Live Chat popup and more.

For more information on how to set up this integration, visit our documentation.