SMS and WhatsApp for ServiceNow SPOKE

Send out real-time SMS and WhatsApp messages triggered by ServiceNow events

Add single and bulk SMS and WhatsApp actions to notify stakeholders of any important and time-sensitive information easily.

Infobip SPOKE is an app that expands capabilities within the Integration Hub in ServiceNow. You can either send a single SMS and WhatsApp or bulk SMS and WhatsApp messages to your stakeholders once an action or trigger happens in the flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.

Send automated SMS and WhatsApp messages directly from the Integration Hub

  • Send single or bulk SMS and WhatsApp notifications automatically where there's an update on incidents/cases/interactions (objects in ServiceNow).
  • Reach your stakeholders all around the globe with SMS with the ability to send Infobip SMS directly from Flows in Integration Hub.
  • Reduce costs by automating certain types of interactions. Handling customer service requests through messaging could result in reps being able to handle 5-10 times the number of requests through messaging compared to over the phone.
  • End-to-end encryption. Ensure all conversations are secure and compliant.
  • Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path.


  • Integration is free of charge. Additional messaging costs are applied per your consumption.
  • Infobip account with access to the Portal with available SMS and WhatsApp channels. Start our free trial.
  • ServiceNow solution.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.