SMS and WhatsApp for Rubeus

The Rubeus Platform offers all the core features of a CRM, plus a wide range of additional tools and integrations, making it one of the most robust solutions in its segment.

Once you subscribe to Rubeus, you can request Infobip integration (WhatsApp, SMS, and chatbot building platform). These tools are designed to enhance communication, allowing you to create strategic templates for WhatsApp, SMS and chatbots.

Templates can be created directly on the Rubeus platform and embedded into automation flows that trigger them based on user behavior. Additionally, chatbots can be integrated with WhatsApp. All these solutions aim to simplify and accelerate communication—either to boost conversion rates or to enhance service quality.

Use cases

• Send templates (SMS and WhatsApp) from Rubeus. Connect your marketing automation with Infobip using automation flows in Rubeus Platform to engage clients via messages triggered by Rubeus automation flows or through campaigns of segmentation of leads with specific characteristics handy designed at the Platform.
  
• Receive voice communication and record calls. Connecting Rubeus with Infobip voip services we can record all calls and keep track of all interactions with the history of customers.
• Check your contacts in Rubeus on Infobip Chatbot. Information at your disposal! When a new interaction is initiated, automatically check the contact within your Rubeus database. This way, your leads who have already started the registration process can complete it without human interaction, for example. Additionally, important information can be retrieved to increase the quality of the service.
  
• Check all the available course offerings. Your communication is 100% personalized! Integration checks in Rubeus which course offers are available in your institution at the moment and provides the correct options to your candidate. You can also identify an interest already pointed out by the lead in a certain course and customize your interactions from this point on.
  
• Use AI Assistants Rubeus to build smart flows with Answers. Connect your chatbots with AI Assistants Rubeus with access to all customers data and creating more deep and dynamic flows.
• Send events to Rubeus. Avoid conflicting information! Store important events arising from interactions created via Chatbot within contacts in Rubeus. The possibilities of use are endless: it is possible to feed customized fields and activate specific triggers of a relationship ruler created, for example.
  
• Centralize the contact's relationship history. No information is lost! All relationship and communication history performed on Infobip Chatbot is automatically recorded in the history of each contact on Rubeus and sent to People. This integration allows the users to create updated conversion reports at People.