<p ></p><p>Reduce call center resolve times and create happier customers by adding VTEX to your contact center agent workspace. Empower your agents with live customer order history and status directly from your VTEX store.</p><h2>Enable contact center agents with live VTEX store information</h2><p></p><ul><li><strong>Easy access agent view:</strong> Agents can view current customer status from your VTEX store directly within their Conversations interface. No additional browser tabs or store login required. VTEX context card sits in the agent's workspace, right next to the conversation with the customer.</li><li><strong>Automatic customer lookup.</strong> Agents get the information they need with fewer clicks. Based on the customer's contact information, the customer profile in VTEX is located and recent order history is displayed, all without agent interaction required.</li><li><strong>View customer details.</strong><strong> </strong>Confirm customer data including contact information.</li><li><strong>View recent order history.</strong> Quickly view customer order information including products purchased, invoice totals, shipping status and more. Give customers timely updates with live data from your VTEX store.</li></ul><p>To use VTEX customer data and events for marketing engagements and more, use this integration in conjunction with our VTEX contact and events sync.<br>To create a full ecommerce shopping chatbot for your VTEX store, use this integration in conjunction with our VTEX connector for chatbots.</p><p></p><h1>How it works?</h1><h2>Connect to your VTEX store</h2><p>After adding the app to your Infobip account, enter your VTEX credentials to connect your accounts.</p><h2>Configure the agent view</h2><p>Define the customer profile and order information your agents need first.<br></p><h2>Help customers quickly with agent context card</h2><p>Connect to VTEX directly within the agent workspace in Conversations.<br></p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/vtex">documentation</a>.<br></p><p ></p><p>Easily create comprehensive shopping experiences for your customers on their preferred channels by creating a conversational commerce experience chatbot.<br>The new era of commerce is here! Create a chatbot for your VTEX store and allow customers to shop 24/7, all from their favorite communication channel. With this integration, you can create a chatbot for your VTEX store with no coding, allowing you to easily craft a conversational shopping experience for your customers.<br></p><h2>Easily create a shopping chatbot<br></h2><p></p><p></p><ul><li><strong>Personalize your chatbot.</strong> Use customer profile data from your VTEX store, and your chatbot can address your customers by name and gender, send birthday messages and more.</li><li><strong>Browse your product catalog.</strong> Allow customers to see currently available product categories, view products, search products and get product details including product images and descriptions, using live data from your VTEX store.</li><li><strong>Create and manage shopping carts.</strong> Seamlessly create a cart from the chatbot, add products to the cart, and direct users to checkout.</li><li><strong>Collect and populate checkout information.</strong> Allow customers to create orders, and populate billing and shipping data all from within your chatbot.</li><li><strong>Create and send payment links.</strong> Enable secure payment by creating a VTEX payment link and sending it to your customer.</li><li><strong>Offer post-purchase assistance.</strong> Look up existing orders by customer so they can get the latest status.</li></ul><p>To use VTEX customer data and events for marketing engagements and more, use this integration in conjunction with our VTEX contact and events sync.<br>To empower your contact center agents with more information from your VTEX store, use this integration in conjunction with VTEX for the contact center.</p><h1>How it works?<br></h1><h2>Connect to your VTEX store</h2>After adding the app to your Infobip account, enter your VTEX credentials to connect your accounts.<h2>Create your chatbot experience in Answers</h2>Use the VTEX block to easily connect your chatbot to your VTEX store.<h2>Activate your chatbot</h2><p>Point customers to your chatbot using a QR code, phone number, Live Chat popup and more.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/vtex">documentation</a>.<br></p><p></p><p></p><p ></p><p>Easily create comprehensive shopping experiences for your customers on their preferred channels by creating a conversational commerce experience chatbot.<br></p><p>The new era of commerce is here! Create a chatbot for your BigCommerce store and allow customers to shop 24/7, all from their favorite communication channel. With this integration, you can create a chatbot for your BigCommerce store with no coding, allowing you to easily craft a conversational shopping experience for your customers.</p><h2>Easily create a shopping chatbot</h2><p></p><ul dir="" ><li><strong>Personalize your chatbot.</strong> Use customer profile data from your BigCommerce store, and your chatbot can address your customers by name and gender, send birthday messages and more.</li><li><strong>Browse your product catalog. </strong>Allow customers to see currently available product categories, view products, search products and get product details including product images and descriptions, using live data from your BigCommerce store.</li><li><strong>Create and manage shopping carts.</strong> Seamlessly create a cart from the chatbot, add products to the cart, and direct users to checkout.</li><li><strong>Collect and populate checkout information.</strong> Allow customers to create orders, and populate billing and shipping data all from within your chatbot.</li><li><strong>Create and send payment links.</strong> Enable secure payment by creating a BigCommerce payment link and sending it to your customer.</li><li><strong>Offer post-purchase assistance.</strong> Look up existing orders by customer so they can get the latest status.</li></ul><p>To use BigCommerce customer data and events for marketing engagements and more, use this integration in conjunction with our BigCommerce contact and events sync.<br></p><p>To empower your contact center agents with more information from your BigCommerce store, use this integration in conjunction with BigCommerce for the contact center.<br></p><h1>How it works?</h1><h2>Connect to your BigCommerce store</h2>After adding the app to your Infobip account, enter your BigCommerce credentials to connect your accounts.<h2>Create your chatbot experience in Answers</h2>Use the BigCommerce block to easily connect your chatbot to your BigCommerce store.<h2>Activate your chatbot</h2><p>Point customers to your chatbot using a QR code, phone number, Live Chat popup and more.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/bigcommerce">documentation</a>.<br></p><p></p><p>Unlock comprehensive communication with your Zoho customers by connecting Zoho profiles to your Infobip solutions. Personalize communication with your customers by connecting the Infobip customer data platform, People, to Zoho data and trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.</p><p></p><ul dir="" ><li><strong>Automated 2-way data sync:</strong> Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync:</strong> Connect customer actions to re-engage customers and assist them along their journey.</li></ul><h2>Upgrade your customer engagements with Moments<br></h2><p></p><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel. </strong>Provide tailored experience for your customers based on information from your Zoho store, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement. </strong>Keep customers engaged with relevant and customized messages.</li><li><strong>Welcome messages.</strong> Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>Special moments. </strong>Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><p></p><p></p><p></p><p></p><p></p><p></p><h2>Create next-level automated chatbots with Answers<br></h2><p></p><ul dir="" ><li><strong>Personalized chatbots. </strong>Go beyond surface-level chatbots by using profile and event information from your Zoho account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels.</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from Zoho to create a more meaningful experience for your customers.</li><li><strong>Confirm and update contact info. </strong>Let your chatbot get updated customer information, then store it in both Infobip People and Zoho.</li></ul><p></p><p></p><p></p><p></p><p></p><h2> Keep contact center agents up to date with customer data in Conversations</h2><p></p><ul dir="" ><li><strong>Complete profiles for your contact center.</strong> Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information. </strong>Customer data updated by agents in People are automatically saved to Zoho.</li></ul><p></p><p></p><h1>How it works?</h1><h2>Connect to your Zoho</h2><p>After adding the app to your Infobip account, enter your Zoho credentials and map your Zoho data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and their shopping events in Zoho will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/zoho-crm-for-people">documentation</a>.</p><p>Unlock comprehensive communication with your SugarCRM customers by connecting SugarCRM profiles to your Infobip solutions. Personalize communication with your customers by connecting the Infobip customer data platform, People, to SugarCRM data and trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.</p><p></p><ul dir="" ><li><strong>Automated 2-way data sync.</strong> Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync.</strong> Connect customer actions to re-engage customers and assist them along their journey.</li></ul><p></p><p></p><h2>Upgrade your customer engagements with Moments</h2><p></p><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel.</strong> Provide tailored experience for your customers based on information from your SugarCRM store, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement. </strong>Keep customers engaged with relevant and customized messages.</li><li><strong>Order updates.</strong> Inform customers about their order status – from shipping to refunds.</li><li><strong>Welcome messages. </strong>Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>Special moments. </strong>Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><h2>Create next-level automated chatbots with Answers</h2><p></p><ul dir="" ><li><strong>Personalized chatbots. </strong>Go beyond surface-level chatbots by using profile and event information from your SugarCRM account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels.</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from SugarCRM to create a more meaningful experience for your customers.</li><li><strong>Confirm and update contact info.</strong> Let your chatbot get updated customer information, then store it in both Infobip People and SugarCRM.</li></ul><p></p><p></p><p></p><p></p><h2>Keep contact center agents up to date with customer data in Conversations</h2><p></p><ul dir="" ><li><strong>Complete profiles for your contact center.</strong> Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information.</strong> Customer data updated by agents in People are automatically saved to SugarCRM.</li></ul><p></p><p></p><h1>How it works?</h1><h2>Connect to your SugarCRM account</h2><p>After adding the app to your Infobip account, enter your SugarCRM credentials and map your SugarCRM data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and their events in SugarCRM will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/sugarcrm-for-people">documentation</a>.</p><p>Unlock comprehensive communication with your HubSpot customers by connecting HubSpot profiles to your Infobip solutions. Personalize communication with your customers by connecting the Infobip customer data platform, People, to HubSpot data and trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.</p><ul dir="" ><li><strong>Automated 2-way data sync. </strong>Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync. </strong>Connect customer actions to re-engage customers and assist them along their journey.</li></ul><h2>Upgrade your customer engagements with Moments</h2><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel. </strong>Provide a tailored experience for your customers based on information from your HubSpot account, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement.</strong> Keep customers engaged with relevant and customized messages.</li><li><strong>Order updates. </strong>Inform customers about their order status – from shipping to refunds.</li><li><strong>Welcome messages. </strong>Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>Special moments.</strong> Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><h2>Create next-level automated chatbots with Answers</h2><ul dir="" ><li><strong>Personalized chatbots.</strong> Go beyond surface-level chatbots by using profile and event information from your HubSpot account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels.</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from HubSpot to create a more meaningful experience for your customers.</li><li><strong>Confirm and update contact info.</strong> Let your chatbot get updated customer information, then store it in both Infobip People and HubSpot.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><ul dir="" ><li><strong>Complete profiles for your contact center. </strong>Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information.</strong> Customer data updated by agents in People are automatically saved to HubSpot.</li></ul><h1>How it works?</h1><h2>Connect to your HubSpot</h2><p>After adding the app to your Infobip account, enter your HubSpot credentials and map your HubSpot data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and their events in HubSpot will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/hubspot-for-people" target="_blank" rel="noreferrer noopener">documentation</a>.</p><p></p><p>Unlock comprehensive communication with your VTEX customers by connecting VTEX profiles to your Infobip solutions. Personalize communication with your VTEX buyers by connecting the Infobip customer data platform, People, to VTEX data and trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.</p><ul dir="" ><li><strong>Automated 2-way data sync. </strong>Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync. </strong>Connect customer actions like abandoned carts and purchases to re-engage customers and assist them along their journey.</li></ul><h2>Upgrade your customer engagements with Moments</h2><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel:</strong> Provide tailored experience for your customers based on information from your VTEX store, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement:</strong> Keep customers engaged with relevant and customized messages.</li><li><strong>Order updates:</strong> Inform customers about their order status – from shipping to refunds.</li><li><strong>Cart reminders:</strong> Re-engage and remind customers about items they wanted to buy.</li><li><strong>Welcome messages: </strong>Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>Special moments: </strong>Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><h2>Create next-level automated chatbots with Answers</h2><ul dir="" ><li><strong>Personalized chatbots:</strong> Go beyond surface-level chatbots by using profile and event information from your VTEX account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels:</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from VTEX to create a more meaningful experience for your customers.</li><li><strong>Confirm and update contact info: </strong>CLet your chatbot get updated customer information, then store it in both Infobip People and VTEX.</li><li>To create a full ecommerce shopping chatbot for your VTEX store, use this integration in conjunction with our VTEX connector for chatbots.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><ul dir="" ><li><strong>Complete profiles for your contact center.</strong> Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information. </strong>Customer data updated by agents in People are automatically saved to VTEX.</li></ul><p>How it works?<br></p><h2>Connect to your VTEX store</h2><p>After adding the app to your Infobip account, enter your VTEX credentials and map your VTEX data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and their shopping events in VTEX will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/vtex" target="_blank" rel="noreferrer noopener">documentation</a>.</p><p>Unlock comprehensive communication with your customers by connecting Salesforce profiles to your Infobip solutions. Personalize communication with your customers by connecting the Infobip customer data platform, People, to Salesforce data and trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.</p><ul dir="" ><li><strong>Automated 2-way data sync.</strong> Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync.</strong> Connect customer actions like to re-engage customers and assist them along their journey.</li></ul><h2>Upgrade your customer engagements with Moments</h2><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel.</strong> Provide tailored experience for your customers based on information from your Salesforce account, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement. </strong>Keep customers engaged with relevant and customized messages.</li><li><strong>Order updates.</strong> Inform customers about their order status – from shipping to refunds.</li><li><strong>Welcome messages. </strong>Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>Special moments.</strong> Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><h2>Create next-level automated chatbots with Answers</h2><ul dir="" ><li><strong>Personalized chatbots.</strong> Go beyond surface-level chatbots by using profile and event information from your Salesforce account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels. </strong>Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram and use data from Salesforce to create a more meaningful customer experience.</li><li><strong>Confirm and update contact info. </strong>Let your chatbot get updated customer information, then store it in both Infobip People and Salesforce.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><ul dir="" ><li><strong>Complete profiles for your contact center. </strong>Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information.</strong> Customer data updated by agents in People are automatically saved to Salesforce.</li></ul><h1>How it works?</h1><h2>Connect to your Salesforce</h2><p>After adding the app to your Infobip account, enter your Salesforce credentials and map your Salesforce data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and events in Salesforce will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/salesforce-integration" >documentation</a>.</p><p>Map the data gathered with Microsoft Dynamics 365 and import them to the Infobip customer data platform, People to trigger marketing campaigns, personalize chatbots, and empower contact center agents via your customer's preferred channels.<br></p><p></p><ul><li> <strong>Automated 2-way data sync.</strong> Keep customer profile data consistent across both platforms so your data is always up to date.</li><li> <strong>Customer behavior sync.</strong> Connect customer actions to re-engage customers and assist them along their journey.</li></ul>  <h2>Upgrade your customer engagements with Moments</h2><ul><li> <strong>Personalized messaging on your customer's favorite channel. </strong>Provide tailored experience for your customers based on information from your Microsoft Dynamics 365 account, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li> <strong>Engagement.</strong> Keep customers engaged with relevant and customized messages.</li><li> <strong>Order updates. </strong>Inform customers about their order status – from shipping to refunds.</li><li> <strong>Welcome messages.</strong> Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li> <strong>Special moments. </strong>Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><h2>Create next-level automated chatbots with Answers</h2><ul><li> <strong>Personalized chatbots.</strong> Go beyond surface-level chatbots by using profile and event information from your Microsoft Dynamics 365 account, all using your customer's preferred channel.</li><li> <strong>A consistent experience across channels.</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from Microsoft Dynamics 365 to create a more meaningful experience for your customers.</li><li> <strong>Confirm and update contact info.</strong> Let your chatbot get updated customer information, then store it in both Infobip People and Microsoft Dynamics 365.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><ul><li> <strong>Complete profiles for your contact center.</strong> Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li> <strong>Update profile information.</strong> Customer data updated by agents in People are automatically saved to Microsoft Dynamics 365.</li></ul><br><h1>How it works?<br></h1><h2>Connect to your Microsoft Dynamics 365</h2><p>After adding the app to your Infobip account, enter your Microsoft Dynamics 365 credentials and map your Microsoft Dynamics 365 data to Infobip People. </p><h2>Activate the data sync in the Infobip portal<br></h2><p>While the data sync is active, customer profile updates and events in Microsoft Dynamics 365 will be reflected in Infobip People, and vice versa.<br></p><p> For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/microsoft-dynamics-365-and-people-module">documentation</a>.</p> <p>Unlock comprehensive communication with your Adobe Marketo Engage users by connecting the Infobip customer data platform, People, to Marketo Engage data. Personalize communication with your Marketo Engage users by connecting and seamlessly integrating with Infobip customer engagement solution, Moments. </p><p></p><ul dir="" ><li><strong>Automated two-way data sync. </strong>Keep customer profile data consistent across both platforms so your data is always up to date.</li><li><strong>Customer behavior sync.</strong> Connect customer actions to assist them along their buying journey and nurture relationships after a successful purchase.</li></ul><p></p><h2>Upgrade your customer engagements with Moments</h2><p></p><p></p><p></p><ul dir="" ><li><strong>Personalized messaging on your customer's favorite channel</strong><strong>: </strong>Provide tailored experience for your customers based on information from your Adobe Marketo Engage, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li><strong>Engagement.</strong> Keep customers engaged with relevant and customized messages.</li><li><strong>Order updates.</strong> Inform customers about their order status – from shipping to refunds.</li><li><strong>Welcome messages.</strong> Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li><strong>S</strong><strong><strong>pecial</strong> moments.</strong> Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><p></p><h2>Create next-level automated chatbots with Answers</h2><p></p><ul dir="" ><li><strong>Personalized chatbots.</strong> Go beyond surface-level chatbots by using profile and event information from your Adobe Marketo Engage account, all using your customer's preferred channel.</li><li><strong>A consistent experience across channels.</strong> Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram, and use data from Adobe Marketo Engage to create a more meaningful experience for your customers.</li><li><strong>Confirm and update contact info.</strong> Let your chatbot get updated customer information, then store it in both Infobip People and Adobe Marketo Engage.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><p></p><ul dir="" ><li><strong>Complete profiles for your contact center.</strong> Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video, all from the same workspace.</li><li><strong>Update profile information.</strong> Customer data updated by agents in People are automatically saved to Adobe Marketo Engage.</li></ul><h1>How it works?</h1><h2>Connect to your Adobe Marketo Engage</h2><p>After adding the app to your Infobip account, enter your Adobe Marketo Engage credentials and map your Adobe Marketo Engage data to Infobip People.</p><h2>Activate the data sync in the Infobip portal</h2><p>While the data sync is active, customer profile updates and their events in Adobe Marketo Engage will be reflected in Infobip People, and vice versa.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/marketo-for-people">documentation</a>.</p>