<p>Our Translator for
Conversations app is designed to revolutionize the way your contact center
operates. Say goodbye to the hassle of switching tabs or using external
translation tools. With our app, your agents can seamlessly translate conversations
right within the same tab, providing superior customer support in multiple
languages. By removing the need for agents to navigate away from the
conversation, you ensure a smoother and more efficient customer experience.
This leads to top-tier service quality and increased customer satisfaction and
loyalty.</p><h2>Use Cases</h2><ul dir="" ><li><strong>Global
Customer Support.</strong> Serve customers from around the world with
ease, providing support in their native languages.</li><li><strong>Time
and Cost Savings.</strong> Save valuable time and resources that would
otherwise be spent on manual translation processes or third-party services.</li><li><strong>Boost
loyalty and maximize customer satisfaction.</strong> Deliver top-tier
service quality and optimize customer satisfaction ratings.</li><li><strong>Efficient
Multilingual Operations.</strong> Enable agents to
handle multilingual inquiries without friction, boosting operational
efficiency.</li></ul><h2>Features</h2><ul dir="" ><li><strong>Set
Default Source Language.</strong> Set preferred
default source language in the app configuration.</li><li><strong>Language
Detection.</strong> Automatically identify the source language.</li><li><strong>In-Tab
Translation. </strong>Translate conversations without leaving the
Conversations tab.</li><li><strong>Real-time
Translation.</strong> Translate messages instantly, ensuring quick
and responsive communication.</li><li><strong>Paste
last end-user message. </strong>Click the Paste message icon, and
paste the last end-user message easily.</li><li><strong>Copy
translated message.</strong> Click the Copy message icon, and copy
the translated message easily.<br></li></ul><p ></p><p>Power your chatbot with the same Prefixbox search
engine that’s on your online store to return relevant search results.</p><p>Leverage text-based, vector-based, and Hybrid search
for data-driven search results to enable product search in Infobip Answers.</p><p>Prefixbox’s automated Hybrid Search Engine uses AI and
machine learning to analyze queries and understand user intent to ensure
shoppers are presented with relevant results that make shopping easy.</p><h2>Use cases<br></h2><ul><li>Product search in chat.</li></ul><h1>How it works?<br></h1><ul dir="" ><li>It exposes the Prefixbox Search API.</li><li>It maps the following search index fields: product
name, product URL, image, price, and description.</li><li>It returns the number of products you specify.</li></ul><h2>Features<br></h2><ul><li><strong>Vector Search.</strong> Return the
most relevant results by leveraging technology that understands the semantic
relationships between search queries and products.</li><li><strong>Hybrid Search.</strong> Decipher
natural language queries by leveraging both text-based and vector-based search
combined with GPT technologies.</li><li><strong>Query Understanding.</strong> Leverages
natural language processing (NLP) to decipher nuances of everyday language and
speech.</li><li><strong>Dynamic Re-Ranking.</strong> Dynamic
Re-Ranking analyzes user behavior for each search query and re-ranks the top
200 search results based on different parameters, such as Click Through Rate
for each query.</li><li><strong>Synonym mining and management.</strong> Automatically
apply the same synonym rules you have set up for your online store.</li><li><strong>Matching rules and tuning
weights.</strong> Specify where you want queries to match in the
product feed (name, description, attributes, brand, etc.) and apply specific
weights to each product field to tweak results.</li><li><strong>Popularity score calculation.</strong> Ensure the
most relevant and popular products appear first with accurate ranking
calculations that consider product popularity trends and click feedback.</li></ul>Find full search feature list <a href="https://www.prefixbox.com/en-us/solutions/search-suite/hybrid-search-engine#query-understanding" >here</a>.<h2>Prerequisites</h2><ul><li>Prefixbox search integration</li><li>Share up-to-date product catalog on a URL</li><li>Add Prefixbox event logging to your Ecommerce website</li></ul><h2>Pricing<br></h2>FREE<br><p ></p><p>Integrate Rubeus with Answers to enhance your lead
capture and customer service experiences, easily creating and consulting your
contacts!<br></p><p>Enhance your institution's relationship experiences!
Integrate Rubeus, a CRM solution specific to education, with the powerful
Answers.<br></p><p>Create and consult your contacts with ease, enjoy
personalized communication, and achieve maximum performance in your customer
acquisition and support strategies. Do all of this quickly, simply, and without
code!<br></p><p>Take full advantage of this integration and take your
business to the next level!<br></p><h2>Use cases</h2><ul dir="" ><li><strong>Check your contacts in Rubeus
on Infobip Chatbot.</strong> Information at your disposal! When a new interaction
is initiated, automatically check the contact within your Rubeus database. This
way, your leads who have already started the registration process can complete
it without human interaction, for example. Additionally, important information
can be retrieved to increase the quality of the service.</li><li><strong>Consulte as ofertas de cursos
disponíveis. </strong>Your communication is 100% personalized! Integration
checks in Rubeus which course offers are available in your institution at the
moment and provides the correct options to your candidate. You can also
identify an interest already pointed out by the lead in a certain course and
customize your interactions from this point on.</li><li><strong>Send events to Rubeus.</strong> Avoid
conflicting information! Store important events arising from interactions
created via Chatbot within contacts in Rubeus. The possibilities of use are
endless: it is possible to feed customized fields and activate specific
triggers of a relationship ruler created, for example.</li><li><strong>Centralize the contact's
relationship history. </strong>No information is lost! All relationship and
communication history performed on Infobip Chatbot is automatically recorded in
the history of each contact on Rubeus.</li><li><strong>Other available integrations. </strong>Send WhatsApp
and SMS notifications directly from Rubeus' automation flow; Integrate your
Infobip Voip telephony with Rubeus.</li></ul><h2>Prerequisites</h2><p>Infobip account with access to the Portal and
Integrations Manager permissions.</p><p>Rubeus solution.<br></p><h2>Pricing</h2><p>FREE<br>The integration is free, but the use of each product
requires the contracting of the aforementioned prerequisites.</p><h2>Try it now!</h2><p>Try Infobip for free! <a href="https://www.infobip.com/signup?signup_source=Rubeus">Click
here</a> to sign up and start sending free personalized
messages right away from a single interface.<br></p><p ></p><p>Orangepill
integration with Infobip Answers enables building conversational interfaces for
digital assets based DeFi and Open Finance products. Build bots and enhance
user experiences for Wallets, Exchanges, Digital Banks, Payouts, Payments and E-commerce
solutions built with the Orangepill platform. Orangepill enables building
financial solutions for 45+ digital assets and virtual currencies.</p><h2>Use cases<br></h2><p></p><ul><li><strong>Wallets. </strong>List
accounts and transact between users.</li><li><strong>Stablecoin solutions.</strong>
Enable savings, payments and transactions in stablecoins.</li><li><strong>Exchanges.
</strong>Build an interface for the Exchange solution. Enable users to create buy and
sell orders and create markets.</li><li><strong>International
transfers.</strong> Deposit, send and withdraw digital assets
between international users.</li><li><strong>Digital Banks.</strong>
Build a full-featured digital bank interface including accounts overview,
deposits,s withdrawals, transactions and payments.</li><li><strong>Payments.
</strong>Build an interface to request and make payments using the bot.</li><li><strong>E-commerce.
</strong>Build e-commerce interface, create invoices and accept payments using bots.</li><li><strong>Payouts. </strong>Build
bots for salary payouts and B2B payments.</li><li><strong>Cashback.
</strong>Build bots for cashback solutions.</li><li><strong>Virtual currencies.</strong>
Build bots for loyalty points and similar virtual currency-based solutions.<br></li></ul><h2>Features</h2><ul><li>Onboard chatbot customers.<br></li><li>Create accounts in 45+ digital assets
and virtual currencies.<br></li><li>Create Infobip People CDP Person
profiles.<br></li><li>Send Infobip People CDP event
notifications for successful and failed transactions, deposits and withdrawals.<br></li><li>Send sms, whatsapp and email messages.<br></li><li>List virtual accounts and balances.<br></li><li>List ramp accounts and balances.<br></li><li>Make ledger transactions.<br></li><li>Make payouts. Make micropayments.</li><li>List incoming transactions history.<br></li><li>List outgoing transactions history.<br></li><li>Make Buy, Sell, Future buy and Future
sell orders.<br></li><li>Create invoice.<br></li><li>Request payment.<br></li><li>Deposit digital assets.<br></li><li>Withdraw digital assets.<br></li><li>Receive cashback.<br></li><li>Calculate exchange prices.<br></li><li>Apply fees.<br></li><li>Create and verify 2FA authentication
codes.<br></li><li>Prerequisites.<br></li><li>Infobip account with access to the Portal
with Answers.<br></li><li>Orangepill account.<br></li></ul><h2>Pricing<br></h2><p>FREE<br>Integration is free
of charge. Additional messaging costs are applied per your consumption.<br></p><h2>Try it now!</h2><p>Try Infobip for free with 100 free
messages per channel! <a href="https://www.infobip.com/signup?signup_source=OrangePill">Click
here</a> to sign up to
start sending free personalized messages immediately across SMS, WhatsApp,
Viber, email and voice, all from a single interface.<br></p><p ></p><p>Receive payments through a link shared with
your customers over the Infobip chatbot with a Stripe payment link.</p><h2>Close the buying process in your customers favorite
digital channel interface</h2><ul dir="" ><li><strong>Create and send payment
links.</strong> Enable payment by creating a Stripe payment
link and sending it to your customer.</li><li><strong>Automate payment link
sharing over messaging apps.</strong> Automate the creation
of a payment link and share it with your customers across multiple channels
with the Infobip chatbot building platform.</li><li><strong>S</strong><strong>ecure conversational commerce.</strong> Sell products and services online through messaging apps securely.</li><li><strong>Stripe 20+ payment methods.</strong> Stripe Payment Links support 20+ payment methods—including credit
and debit cards, Apple Pay, and Google Pay.</li><li><strong>Organize fundraising or
collection donations.</strong> Create Payment links to
contribute to fundraising or donation campaigns.</li></ul><h1>How it works?</h1><h2>Connect to your Stripe Account</h2><p>After adding the app to your Infobip
account, enter your Stripe credentials to connect your accounts.</p><h2>Create your chatbot experience in Answers</h2><p>Use the Stripe payment link for chatbot
connection to easily sync your chatbot to your e-commerce store.</p><h2>Activate your chatbot</h2><p>Point customers to your chatbot using a QR
code, phone number, Live Chat popup and more.<br></p><p>For more information on how to set up this
integration, visit our <a href="https://www.infobip.com/docs/integrations/stripe">documentation</a>.</p><p>Empower automatic conversations with
advanced features and improved user experience with enhanced Infobip chatbot
features that enable you to convert files directly in the chatbot via Base64
and use the power of geolocation in your chatbot conversations with users.
Expand the capabilities of Infobip Answers with Infobip Tools in just one
click.<br></p><h2>Close the buying process in your customers favorite
digital channel interface</h2><p></p><ul><li><strong>Automatically share your
nearest location.</strong> Depending on the customer's
location, automatically share the nearest location of your store, service,
boutique, branch, vending machine, ATM, or any other place you want to
highlight to drive visits to that place. Use the geolocation distance
calculator for answers.</li><li><strong>Data security and
scalability.</strong> Seamlessly convert confidential files
such as photos, scans and text sent by users into base64-encoded text that is
easier to store in your database. Easily optimize the processes in your
ecosystem directly from our chatbot.</li></ul><h1>How it works?<br></h1><h2>Create your chatbot experience in Answers</h2><p>Build intelligent chatbots to engage,
support, and generate leads.</p><h2>Activate Infobip Tools</h2><p>With one click enable extra features such
as geolocation distance calculator and Base64 encoder.</p><h2>Activate your chatbot<br></h2><p>Point customers to your chatbot using a QR
code, phone number, Live Chat popup, and more.</p><p>For more information on how to set up this
integration, visit our <a href="https://www.infobip.com/docs/integrations/chatbot-tools">documentation</a>.<br></p><p></p><p></p><p >Infobip improves the flexibility, effectiveness, and
applicability of Oracle Digital Assistant by enabling WhatsApp integration,
turning the digital assistant into a fully integrated, end-to-end customer
relationship manager.</p><h2 >Add WhatsApp to your Oracle Digital Assistant chatbot easily with Infobip</h2><ul >
<li ><b>Send
and receive WhatsApp messages to and from your customers over Oracle
Digital Assistant.</b> Use WhatsApp to enable 2-way communication
with your customers globally covering 2 billion WhatsApp users worldwide.</li>
<li ><b>Automate
responses for low-touch queries from your customers.</b></li>
<li ><b>Enrich
your messages and keep them secure with end-to-end encryption.</b> To
enrich communication and keep customers engaged, use various kinds of rich
media: images, videos, files, location sharing, contacts, web links, audio
files, buttons, product messages, list messages, and stickers.</li>
<li ><b>Provide
world-class support to your customers and ensure their satisfaction.</b> Customers
can raise requests and send feedback via WhatsApp.</li>
<li ><b>Generate
and nurture leads with triggered messages sent on the right channel at the
right time.</b></li>
<li ><b>Automatic
conversion of the postback actions to the best WhatsApp message type.</b> Based
on the postback number, text output automatically converts either to an
interactive button message, interactive list message, or text
message.</li>
<li ><b>Output
cards with supported actions</b> (postback, call, URL).</li></ul><h1 >How it works?</h1><h2 >Set up the WhatsApp sender in the Infobip Portal</h2><p >Verify your WhatsApp number and contact the Infobip support
team.</p><h2 >Activate the integration in the Oracle Digital Assistant</h2><p >Enable Infobip WhatsApp as a channel under the Oracle
Digital Assistant Development tab and start testing.</p><p >For more information on how to set up this integration,
visit our <a href="https://www.infobip.com/docs/integrations/oracle-digital-assistant">documentation</a>.</p><h2 ></h2><p></p><h2 ></h2><p ></p><p></p><p ></p><p>Reduce call center resolve times and create
happier customers by adding VTEX to your contact center agent workspace.
Empower your agents with live customer order history and status directly from
your VTEX store.</p><h2>Enable contact center agents with live VTEX store
information</h2><p></p><ul><li><strong>Easy access agent view:</strong> Agents can view current customer status from your VTEX store
directly within their Conversations interface. No additional browser tabs or
store login required. VTEX context card sits in the agent's workspace, right
next to the conversation with the customer.</li><li><strong>Automatic customer lookup.</strong> Agents get the information they need with fewer clicks. Based on
the customer's contact information, the customer profile in VTEX is located and
recent order history is displayed, all without agent interaction required.</li><li><strong>View customer details.</strong><strong> </strong>Confirm customer data including contact information.</li><li><strong>View recent order history.</strong> Quickly view customer order information including products
purchased, invoice totals, shipping status and more. Give customers timely
updates with live data from your VTEX store.</li></ul><p>To use VTEX customer data and events for
marketing engagements and more, use this integration in conjunction with our VTEX
contact and events sync.<br>To create a full ecommerce shopping chatbot
for your VTEX store, use this integration in conjunction with our VTEX
connector for chatbots.</p><p></p><h1>How it works?</h1><h2>Connect to your VTEX store</h2><p>After adding the app to your Infobip
account, enter your VTEX credentials to connect your accounts.</p><h2>Configure the agent view</h2><p>Define the customer profile and order
information your agents need first.<br></p><h2>Help customers quickly with agent context card</h2><p>Connect to VTEX directly within the agent
workspace in Conversations.<br></p><p>For more information on how to set up this
integration, visit our <a href="https://www.infobip.com/docs/integrations/vtex">documentation</a>.<br></p><p ></p><p>Easily create comprehensive shopping
experiences for your customers on their preferred channels by creating a
conversational commerce experience chatbot.<br>The new era of commerce is here! Create a
chatbot for your VTEX store and allow customers to shop 24/7, all from their
favorite communication channel. With this integration, you can create a chatbot
for your VTEX store with no coding, allowing you to easily craft a
conversational shopping experience for your customers.<br></p><h2>Easily create a shopping chatbot<br></h2><p></p><p></p><ul><li><strong>Personalize your chatbot.</strong> Use customer profile data from your VTEX store, and your chatbot
can address your customers by name and gender, send birthday messages and more.</li><li><strong>Browse your product catalog.</strong> Allow customers to see currently available product categories, view
products, search products and get product details including product images and
descriptions, using live data from your VTEX store.</li><li><strong>Create and manage shopping
carts.</strong> Seamlessly create a cart from the chatbot,
add products to the cart, and direct users to checkout.</li><li><strong>Collect and populate
checkout information.</strong> Allow customers to create
orders, and populate billing and shipping data all from within your chatbot.</li><li><strong>Create and send payment
links.</strong> Enable secure payment by creating a VTEX payment
link and sending it to your customer.</li><li><strong>Offer post-purchase
assistance.</strong> Look up existing orders by customer so
they can get the latest status.</li></ul><p>To use VTEX customer data and events for
marketing engagements and more, use this integration in conjunction with our VTEX
contact and events sync.<br>To empower your contact center agents with
more information from your VTEX store, use this integration in conjunction with
VTEX for the contact center.</p><h1>How it works?<br></h1><h2>Connect to your VTEX store</h2>After adding the app to your Infobip
account, enter your VTEX credentials to connect your accounts.<h2>Create your chatbot experience in Answers</h2>Use the VTEX block to easily connect your
chatbot to your VTEX store.<h2>Activate your chatbot</h2><p>Point customers to your chatbot using a QR
code, phone number, Live Chat popup and more.</p><p>For more information on how to set up this
integration, visit our <a href="https://www.infobip.com/docs/integrations/vtex">documentation</a>.<br></p><p></p><p></p><p ></p><p>Easily create comprehensive shopping
experiences for your customers on their preferred channels by creating a
conversational commerce experience chatbot.<br></p><p>The new era of commerce is here! Create a
chatbot for your BigCommerce store and allow customers to shop 24/7, all from
their favorite communication channel. With this integration, you can create a
chatbot for your BigCommerce store with no coding, allowing you to easily craft
a conversational shopping experience for your customers.</p><h2>Easily create a shopping chatbot</h2><p></p><ul dir="" ><li><strong>Personalize your chatbot.</strong> Use
customer profile data from your BigCommerce store, and your chatbot can address
your customers by name and gender, send birthday messages and more.</li><li><strong>Browse your product catalog. </strong>Allow customers to see currently available product categories, view products,
search products and get product details including product images and
descriptions, using live data from your BigCommerce store.</li><li><strong>Create and manage shopping
carts.</strong> Seamlessly create a cart from the chatbot, add products to the cart, and
direct users to checkout.</li><li><strong>Collect and populate checkout
information.</strong> Allow customers to create orders, and populate billing and
shipping data all from within your chatbot.</li><li><strong>Create and send payment links.</strong> Enable secure payment by creating a BigCommerce payment link and sending it to
your customer.</li><li><strong>Offer post-purchase assistance.</strong> Look up existing orders by customer so they can get the latest status.</li></ul><p>To use BigCommerce customer data and events
for marketing engagements and more, use this integration in conjunction with
our BigCommerce contact and events sync.<br></p><p>To empower your contact center agents with
more information from your BigCommerce store, use this integration in
conjunction with BigCommerce for the contact center.<br></p><h1>How it works?</h1><h2>Connect to your BigCommerce store</h2>After adding the app to your Infobip
account, enter your BigCommerce credentials to connect your accounts.<h2>Create your chatbot experience in Answers</h2>Use the BigCommerce block to easily connect
your chatbot to your BigCommerce store.<h2>Activate your chatbot</h2><p>Point customers to your chatbot using a QR
code, phone number, Live Chat popup and more.</p><p>For more information on how to set up this
integration, visit our <a href="https://www.infobip.com/docs/integrations/bigcommerce">documentation</a>.<br></p><p></p>
