Exchange Archive - Page 5 of 9 - Infobip Partnership Program

Use Infobip Viber channel to support your Freshchat activities worldwide. Reach your customers over Viber directly from your Freshworks live chat software.<h2>Add Viber to Freshworks Freshchat </h2><ul><li>Send Viber from Freshchat.</li><li>Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.</li><li>Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.</li><li>2-Way functionalities. Enable either bot or human interaction.</li><li>Local support. Global experience and consultancy on how to best utilize the channel.</li><li>Real time reporting and analytics.</li></ul><h2>Elevate your contact center experience by giving customers the option to get support over Viber</h2><ul><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.</li></ul><h1>How it works?</h1><h2>Set up Viber messaging easily</h2>Log in to your Infobip account with a dedicated Viber sender. If you do not have an Infobip account, you can <a href="https://www.infobip.com/signup?signup_source=InfobipFreshdesk">create one here</a>.<h2>Connect Freshchat and Infobip </h2>Connect Freshchat and Infobip Viber with an Infobip API key that enables communication between Freshchat and Infobip.For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/viber-for-freshdesk-messaging">documentation</a>. <h2 ></h2>Infobip SMS for BigCommerce is an app that allows BigCommerce store owners to send messages to their customers via SMS throughout their journey. <h2>Reach your web shoppers via Infobip SMS throughout their journey </h2><ul dir="" ><li>Send SMS from BigCommerce. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.</li><li>Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel. </li><li>Local support. 24/7 support in 10 different languages.</li><li>SMS Reports. View SMS Delivery and Rejected reports with customizable views within the extension.</li><li>Templates. Customize and personalize notification messages sent to customers.</li><li>Insert Variables. Insert variables, such as “Customer first name” or “Customer last name” into your content templates with a simple click.</li><li>Order Updates. Real-time updates to customers when their item is purchased, all the way to delivery, shipment, holding, cancelation, and refunds.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order. </li></ul>Adobe Campaign, powered by Infobip SMS, offers the option for enterprises to be more customer-centric by adjusting how their customers talk with their friends and families. With SMS integration, enterprises will experience much better engagement rates, leading to improved marketing campaign ROI.<h2>Send personalized SMS campaigns on the Adobe Campaign platform</h2><ul dir="" ><li>Send SMS from Adobe Campaign. Adobe Campaign generic connector SMPP allows ACC functionality.</li><li>Global SMS coverage. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path.</li><li>Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel. </li><li>Local support. 24/7 support in 10 different languages. </li></ul><h2>Provide efficient customer service, boost conversion, and increase customer loyalty</h2><ul dir="" ><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.</li><li>Re-engagement messages. Send messages to engage existing or new customers.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc. </li></ul>Personalize your customer journey across every channel (SMS,MMS,WA,RCS,Viber) with Infobip Messaging for AJO.Engage customers throughout their journey with Adobe Journey Optimizer and Infobip SMS, MMS, WhatsApp, RCS and Viber. Adobe Journey Optimizer has a native integration with Infobip SMS and MMS platform, enabling seamless integration with any use case you build to create comprehensive and impactful customer experience. The solution also allows you to configure additional channels like WhatsApp, RCS or Viber as custom actions. <h2>Engage customers throughout their journey with Adobe Journey Optimizer and Infobip Messaging Channels</h2> <h2>Use Cases</h2><ul><li>Welcome and on-boarding journeys. Create tailored welcome and on-boarding journeys for new customers. Deliver a series of engaging messages or offers to introduce customers to the brand, highlight key products or services, and guide them through their initial purchase or on-boarding process.</li><li>Abandoned cart or form recovery. Recover abandoned carts by automating personalized messages or offers to customers who have left items in their shopping carts without completing the purchase.</li><li>Loyalty program management. The platform enables managing and optimizing loyalty programs. Integrating customer data and journey information enables you to create personalized loyalty journeys that reward customers based on their engagement, purchase history, or specific actions. This helps to drive customer loyalty, repeat purchases, and advocacy.</li><li>Seasonal campaigns and promotions. Create and manage targeted campaigns and promotions for seasonal events or holidays. Marketers can design customer journeys that incorporate relevant offers, discounts to capitalize on peak shopping periods and drive conversions.</li><li>Policy updates and reminders. Facilitate policy update journeys. Automated reminders and personalized messages can be sent to customers for new business regulations or to those nearing the expiration of their policies, encouraging them to renew and providing relevant options.</li><li>Cross-selling and up-selling. Personalized cross-selling and up-selling strategies enabled. By analyzing customer data and behavior, marketers can deliver targeted messages and offers to customers based on their specific needs, preferences and life-cycle stage. This helps to increase customer lifetime value and revenue generation.</li></ul><h2>Features </h2><ul><li>Add rich media. Add image or video content to make messages more attractive to customers.</li><li>Automation and Workflow Integration. Automate SMS campaigns and integrate them into your overall customer journey workflows. By automation SMS triggers and actions based on customer journey workflows. By automating SMS triggers and actions based on customer interactions, you can deliver timely and relevant messages, ensuring that your customers receive the right information at the right time.</li><li>Two-Way Communication. Allowing customers to easily respondand engage with your brand. This feature opens up opportunities for real-time conversations, feedback collection, customer support, and surveys.</li><li>Manage Customer Opt-outs. Process keywords from SMS responses of your customers, allowing them to opt in or out of your marketing communication.</li><li>Complementary Channel to Other Touch-points. SMS and MMS can work in synergy with other channels in your marketing mix, such as email, push notifications, or social media. By incorporating SMS and MMS into your multichannel campaigns, you can reinforce messaging, increase reach, and maximize customer engagement across different touch-points.</li><li>Real time reporting and analytics. Understand what happened with what message every step of the customer journey.</li></ul><h2>Benefits</h2><ul><li>Immediate and Direct Communication. SMS offers instant and direct communication with customers. Messages are delivered directly to their mobile devices, ensuring high visibility and quick engagement. SMS messages are usually read within minutes of receipt, making it an ideal channel for time-sensitive promotions or urgent updates.</li><li>High Open and Response Rates. SMS and MMS boast exceptionally high open and response rates. On average, SMS messages have an open rate of 98% and a response rate of around 45%, far exceeding other communication channels.</li><li>Wide Reach and Accessibility. SMS is accessible to almost all mobile phone users, regardless of the type of device or internet connectivity. Unlike some other digital channels, SMS doesn't require an internet connection or a smartphone, making it an inclusive communication method that reaches a broad audience.</li><li>Personalized and Targeted Messaging. You can leverage customer data to personalize messages based on their preferences, behavior, and journey stage. Tailoring messages to individual customers fosters a sense of personal connection and enhances the overall customer experience, increasing the likelihood of conversion and customer loyalty.</li></ul> <h2>Why Infobip?</h2><ul><li>Most connected communication platform in the world with more than 800 telecom direct connections.</li><li>Directly connected with all the major messaging app providers like META, Apple, Viber and many more.</li><li>Named a Leader in the 2024 Gartner Magic Quadrant for CPaaS.</li><li>Named to Fast Company's Annual List of the World's Most Innovatiove Companies of 2024.</li></ul> <h2>How to get started </h2><ul><li>Infobip account with access to the Portal with available messaging channel(s).</li><li>Adobe Journey Optimizer solution.</li><li><a href="https://www.infobip.com/docs/integrations/adobe-journey-optimizer-messaging#set-up-custom-action-to-send-a-message">Add custom actions</a> to your journey and utilize rich and interactive content capabilities of WhatsApp, RCS and Viber to deliver even more attractive communication. </li></ul>Boost your marketing game by adding SMS messages, the fastest communication channel you can personalize and use for promotions, reminders, and notifications, to ActiveCampaign. You don't have to think about the location of your customer or local regulations, because we have you covered so you can scale quickly. <h2>Unlock global customer reach through SMS and automated customer experiences</h2><ul><li>Send SMS from ActiveCampaign. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.</li><li>Create events to trigger SMS messages automatically.</li><li>Personalize messages. Insert customer/lead data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li>Provide a unique customer experience. Engage with your customers effortlessly with relevant and automated messaging anywhere in the world. </li><li>Boost conversion rates. Enhance marketing campaigns through exclusive promotions, personalized discounts, and more.</li><li>Elevate your customer communication at every stage of their journey. Offer discounts, special offers and loyalty rewards on a channel they are sure to notice.</li><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.</li><li>Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert. </li></ul><h1>How it works?</h1><h2>Log in to your ActiveCampaign account</h2>Infobip SMS is natively available in ActiveCampaign. Learn more about how to activate Infobip SMS with ActiveCampaign <a href="https://help.activecampaign.com/hc/en-us/articles/115000105844-Purchasing-the-SMS-add-on-and-SMS-credits#purchasing-the-sms-add-on-and-sms-credits-0-0">here</a>. <h2>Connect your ActiveCampaign with Infobip </h2>Log in to your Infobip account to copy the API key. If you do not have an Infobip account you can create it <a href="https://www.infobip.com/signup?signup_source=ActiveCampaignOMNI">here</a>. <h2>Send SMS from ActiveCampaign workspace</h2>Send SMS messages to contacts or leads within ActiveCampaign Automations. For more information on how to set up Infobip SMS for ActiveCampaign, visit our <a href="https://www.infobip.com/docs/integrations/active-campaign-messaging">documentation</a>. Zapier is a web-based service that allows end users to integrate the web applications they use. Easily automate your workflows in just a few simple steps and without additional coding. One app triggers an action inside another. This is called a Zap. Use Zaps to communicate quickly between your apps. Infobip integration enables customers to add messaging channels to Zaps, either as a trigger when a new message is received or sending a message as an action point.Automate your messaging with Infobip integration with SMS, Voice, WhatsApp, or Viber <h2>SMS </h2><ul><li>Send SMS message action. Zapier lets you connect Infobip SMS with thousands of popular apps such as Facebook Lead Ads, Google Sheets, Gmail, WooCommerce and others.</li><li>Global coverage. With global SMS coverage, you don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path with high delivery rates because of the 700+ direct operator connections.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Real-time reporting and analytics. URL Tracking available.</li><li>Trigger when a new SMS message is received.</li><li>Send new Facebook Lead Ads leads. New Facebook Lead Ads leads will trigger SMS text messages automatically, helping you to follow up while the lead is warm.</li><li>Send information about new rows on Google Sheets. Get automated notification when a new row is added, or notify your employees about the change via SMS.</li><li>Reminder for new emails matching a search on Gmail [Business Gmail Accounts Only]. For each new mail that matches your search terms on Gmail, you'll automatically receive an SMS message so you can rely on notifications to keep you updated and not distracted.</li><li>Get or send SMS messages for new WooCommerce orders. This integration will react whenever a new order is placed through your WooCommerce store, automatically sending you a text message so you never miss a new or returning customer again.</li><li>Receive new comments on WordPress via SMS. After you've activated this integration, it will trigger whenever a new comment is posted on WordPress, automatically sending out an SMS message with all the information so you never miss a beat.</li><li>New accounts on Microsoft Dynamics CRM alert. Get automated SMS notification whenever a new account is created on Microsoft Dynamics CRM, ensuring you catch everyone even if you're on the move.</li><li>New successful sales on PayPal alert. Receive an automated SMS with all the details of a successful sale on PayPal and make sure you have everything you need to keep your business moving efficiently.</li><li>Creation of new Trello cards is created alert. Get SMS automatically every time there is a new card added on Trello. Send an alert to your team. Stay in touch with all of the tasks.</li><li>New Salesforce opportunities alert. Stay in line with every opportunity that is made in Salesforce by automatically receiving an SMS message.</li><li>Send SMS messages for new Google Ads leads. You want to spend time connecting with your new leads right away, not manually importing them into your tools. Use this integration to do the importing for you. Whenever you get a new lead from Google Ads, Zapier will automatically send that lead's data to Infobip.</li><li>Send new TikTok Lead Generation leads SMS. TikTok Lead Generation allows you to collect customer information from your ads on TikTok. This integration will let you capture and react to leads as soon as someone engages with your brand on TikTok.</li><li>Update related module entries in Zoho CRM. Use this Zapier template to collect opt-out info from customers and save it in their Zoho CRM profile to avoid spamming. </li></ul><h2>WhatsApp</h2><ul><li>Send WhatsApp message action. Zapier lets you connect Infobip WhatsApp with thousands of the most popular apps such as ZohoCRM and others.</li><li>Global reach. 2 billion customers worldwide.</li><li>Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.</li><li>Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>New or updated module entries in Zoho CRM alert. Automatically send a custom WhatsApp message whenever there is a new or updated module entry in your Zoho CRM account. Set up this integration to effortlessly relay customers' status updates or additional details without stopping for a manual message.</li></ul><h2>Viber </h2><ul dir="" ><li>Send Viber message action. Zapier lets you connect Infobip Viber with thousands of the most popular apps such as Google Calendar, Google Sheets and others.</li><li>Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.</li><li>Trigger for when a new Viber message is received.</li><li>Send Google Calendar event reminders. Want an easy way to remind your customers about approaching appointments? Activate this template, and at the chosen time before a Google Calendar event starts, send a Viber message automatically.</li><li>Create Google Sheets rows for new Viber messages. Every time a new Viber message is received, the message details will be added to Google Sheets rows automatically.</li></ul><h2>Voice </h2><ul><li>Click-to-call. Embed voice capabilities into your website or mobile app. Make it easy for users to reach a friendly voice, with no calling charges.</li><li>Coverage on the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.</li><li>Compliance with regional regulations. Besides understanding the local requirements when it comes to voice traffic and registration, we also have local data centers in more than 40 locations.</li><li>SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences.</li><li>Engage customers globally. Communicate clearly with customers in their own language, wherever they are in the world. Our powerful communication platform supports more than 100 languages via text-to-speech.</li><li>Call phones for new events in Google Calendar. Automatically call a specified phone number for each new event that gets created in your Google Calendar event. </li></ul><h2>Pricing</h2>FREE Integration is free of charge. Additional messaging costs are applied per your consumption. Zoho CRM is on-demand Customer Relationship Management software that helps businesses reach out to prospects at the right moment, and engage across channels. Use Infobip SMS in Zoho CRM to engage your customers in the most efficient way. Send your message either directly to the customer or in bulk.<h2>Engage your contacts or leads via Infobip SMS</h2><ul dir="" ><li>Send SMS message to Contacts or Leads directly or in bulk. With global SMS coverage, you don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path with high delivery rates because of the 700+ direct operator connections.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Real time reporting and analytics. Review your sent messages. Monitor messages to make sure that all sent messages got delivered.</li><li>Personalize messages. Add customer data to messages for better engagement.</li><li>Real-time status updates. Save message logs in Zoho CRM.</li><li>Select phone number field to be used for targeting customers.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account. </li><li>Event or meeting confirmations. Send automatic messages to your customers to confirm the upcoming meetings, webinars, online sessions, etc. </li></ul>Create connected marketing and onboarding paths for your Facebook leads. Automate lead nurturing campaigns, keep customers up to date and personalize their experience by connecting your lead forms to the Infobip customer data platform, People. <ul><li>Automated data sync. Data input in your Leads form is pushed in real-time to People. Use this event to start follow-up communication flows, update contact information and more.</li></ul><h2>Upgrade your customer engagements with Moments</h2><ul><li>Personalized messaging on your customer's favorite channel. Provide a tailored experience for your leads based on information from your Leads form, all from your customer's preferred communication channel. Use SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS to engage customers and ensure their satisfaction.</li><li>Engagement. Keep customers engaged with relevant and customized messages.</li><li>Welcome messages. Greet your new customers when they have completed an intake form in Facebook.</li><li>Special moments. Make customers feel special by sending them wishes and special offers on birthdays, anniversaries, and other special occasions.</li></ul><h2>Create next-level automated chatbots with Answers</h2><ul><li>Personalized chatbots. Go beyond surface-level chatbots by using profile and event information from your Facebook form, all using your customer's preferred channel.</li><li>A consistent experience across channels. Create chatbots for SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram Business, Google Business Messages, Facebook Messenger, Apple Messages for Business, and Telegram and use data from your Facebook form to create a more meaningful experience for your customers.</li></ul><h2>Keep contact center agents up to date with customer data in Conversations</h2><ul><li>Complete profiles for your contact center. Empower your contact center agents with up-to-date customer profiles and events so they can give the best customer experience via SMS, WhatsApp, Viber, Line, RCS, Live Chat, Instagram, Google Business Messages, Facebook, Apple Messages for Business, Telegram, KakaoTalk, email, Google Play, Voice and Video all from the same workspace.</li></ul><h1>How it works? </h1><h2>Connect to your Facebook Page</h2>After adding the integration to your Infobip account, connect to your Facebook account and map your Lead data to Infobip People.<h2>Activate the data sync in the Infobip portal </h2>While the data sync is active, data from your Facebook Leads form will be sent automatically to Infobip People. For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/forms">documentation</a>. Expand the communication with SALESmanago Mobile Marketing module database contacts by sending messages via Infobip SMS and Infobip Viber. SALESmanago Mobile Marketing module can help you diversify your campaigns – monitor customer activity in the mobile application, expand communication thanks to personalized text messages, and automate their sending using automation rules.<h2>Improve your mobile engagement with Infobip SMS and Viber</h2><ul dir="" ><li>Send SMS and Viber messages from SALESmanago. Automate communication with your contacts on their mobile devices and create fully responsive content tailored to your customers’ mobile devices. Use product recommendations in text and push messages.</li><li>Viber rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters. </li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path with high delivery rates because of the 700+ direct operator connections.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Real-time reporting and analytics. Measure the results with advanced analytics. Track your customer behavior in the mobile app. Enrich your CRM with mobile app behavior data and location.</li><li>Personalize messages. Personalize content and delivery time for each contact.</li><li>Fallback option. Guarantee delivery every time, any time. Use the Infobip fallback option to ensure your messages always reach your customers. Combine Viber notifications with SMS through a single platform.</li><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account. </li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one. </li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss. </li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order. </li><li>Re-engagement messages. Send messages to engage existing or new customers. </li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li></ul>Send WhatsApp messages including the inbound ones with CleverTap and Infobip. Make improvements in the campaigns based on the delivery reports and campaign performance analytics. CleverTap uses artificial intelligence and machine learning to personalize the customer experience using real-time behavioral data. These precise predictive models result in timely, relevant engagement opportunities based on each user’s exact needs. With Infobip, CleverTap use cases are empowered by the world's most popular chat app today, WhatsApp.<h2>Create campaigns and gather insights by dispatching personalized WhatsApp messages </h2><ul dir="" ><li>Send WhatsApp from CleverTap. Send WhatsApp messages globally with 2 billion customers worldwide.</li><li>Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.</li><li>Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>Real-time reporting and analytics.</li><li>One-time passwords. Authenticate the phone number of your potential customers by sending them a 2FA.</li><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotions. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Cart abandonment/form drop. Re-engage customers who show strong intent to buy a specific product or service.</li><li>Re-engagement messages. Send messages to engage existing or new customers.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li><li>Onboarding. Simplify the sign-up and onboarding process.</li><li>Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.</li><li>Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.</li></ul>