Exchange Archive - Page 4 of 9 - Infobip Partnership Program

Add single and bulk SMS and WhatsApp actions to notify stakeholders of any important and time-sensitive information easily. Infobip SPOKE is an app that expands capabilities within the Integration Hub in ServiceNow. You can either send a single SMS and WhatsApp or bulk SMS and WhatsApp messages to your stakeholders once an action or trigger happens in the flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.<h2>Send automated SMS and WhatsApp messages directly from the Integration Hub</h2><ul dir="" ><li>Send single or bulk SMS and WhatsApp notifications automatically where there's an update on incidents/cases/interactions (objects in ServiceNow).</li><li>Reach your stakeholders all around the globe with SMS with the ability to send Infobip SMS directly from Flows in Integration Hub.</li><li>Reduce costs by automating certain types of interactions. Handling customer service requests through messaging could result in reps being able to handle 5-10 times the number of requests through messaging compared to over the phone.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. </li></ul>Infobip app integrates directly with the ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.<h2>Send notifications based on Case or Incident status</h2><ul dir="" ><li>Send SMS, WhatsApp and RCS, or use Voice directly from ServiceNow to reach your customers worldwide.</li><li>Status Updates. Real-time updates about any changes in the ticket status.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>Incident Updates. Keep track of the incident management process with real-time status updates.</li><li>Case Updates. Engage the Customer with relevant information about customer reports with real-time status updates.</li></ul><h2>SMS, WhatsApp and RCS</h2><ul dir="" ><li>Status updates. Communicate support ticket status.</li><li>SMS 2-way communication. Process the inbound message keyword to the Workflow decision split. </li><li>Save message status directly in ServiceNow.</li><li>Save log for sent message in Case or Incident.</li><li>WhatsApp templates. Only text templates are supported.</li><li>RCS rich media. Send image and text messages.</li><li>Failover. Failover is enabled and used to switch over to SMS in cases where a WhatsApp or RCS channel fails to deliver a message.</li></ul><h2>Voice</h2><ul dir="" ><li>Send notifications based on Incident or Workflow status. Incorporate voice messages for incident management.</li><li>Enable Dual-tone multi-frequency (DTMF). Capture the caller keyboard inputs (DTMF codes) and process it in the Workflow decision split.</li><li>Escalate the incident. Based on message delivery, if an on-call person doesn't answer, easily notify another stakeholder.</li><li>Text-to-speech. Turn text-to-speech or vice-versa for urgent alerts, customer service, or any other Voice automated interactions in over 100 languages.</li><li>Coverage of the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.</li><li>Quick time to market. Adding Infobip as your BYOC provider is easy on top of the existing Freshdesk service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.</li><li>Compliance with regional regulations. Besides understanding the local requirements for voice traffic and registration, we also have local data centers in more than 40 locations.</li><li>SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences. </li></ul>Infobip omni-channel messaging solution for ServiceNow enables businesses to deliver 1:1 conversational customer/employee service and support, on the channels they prefer. This tackles challenges like lack of customer engagement, customer satisfaction, and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.<h2>Use 2-way SMS and WhatsApp to expedite resolution of customer cases</h2><ul><li>Send SMS and WhatsApp messages directly from ServiceNow Customer Service Management reaching customers worldwide.</li><li>2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.</li><li>Complete conversational transcript between agent and end-user is visible inside Case.</li><li>No additional installation. SMS is part of Agent workspace interface.</li><li>Virtual agent in ServiceNow enabled.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>WhatsApp rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, web links and audio files.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.</li><li>Meeting arrangements. Schedule a Meeting with a Customer and your representative.</li></ul>Create a multi-step, multi-channel Journeys with Infobip SMS, MMS, RCS, WhatsApp, Viber and Kakao Alim Talk and increase campaign effectiveness in Salesforce Marketing Cloud. <h2>Implement the most efficient messaging channels to enhance your marketing efforts in Salesforce Marketing Cloud </h2><ul dir=”” ><li>Send SMS, MMS, WhatsApp, RCS, and Viber messages directly from Journey to customers worldwide. </li><li>Long Message Service (LMS) and Kakao Alim Talk for the South Korean market are supported. </li><li>Validate message status from Journey. </li><li>Manage multiple Infobip accounts. If you are using separate billing entities with Infobip, you can now connect them all to one Marketing Cloud business unit, simplifying your workflow.</li><li>Control your messaging pace. Stay ahead of customer service overload. This update lets you limit the sending speed of your campaign messages, ensuring a smooth flow and manageable response volume.</li><li>Optional test message sent. You can send a test message, but it is not required if you want to finish the message configuration. </li><li>Personalize messages. Insert customer data, such as “Customer first name” or “Customer last name”, into your content templates with a simple click. </li><li>Rich media messages. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, carousels, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers. Utilize the features of WhatsApp, Viber, MMS, and Kakao Alim Talk channels. </li><li>Dynamic sender placeholder. Enables our users to use a single journey across all branches with automatic resolution of the correct sender across SMS, MMS, RCS, and Viber.</li><li>WhatsApp template registration. Users can now create, preview and submit personalized templates with all required elements for WhatsApp approval within the Salesforce Marketing Cloud application. Templates can be enriched with numerous media options to ensure they stand out.</li><li>Payment button in WhatsApp message templates. Enables our users with direct integration of a Brazilian Pix payment button (“Order details”) into WhatsApp message templates, driving seamless customer transactions. </li><li>Real-time reporting and analytics. URL tracking is available for SMS, RCS, WhatsApp, Viber, MMS and Kakao Alim Talk. To save delivery, click report directly in Marketing Cloud in the data extension. </li><li>Salesforce data (except Salesforce community welcome) and Data extension entry sources supported. </li><li>Streamlined journey configuration. Building journeys just got simpler with the Reports Activity section that now requires only two selections: “Delivery reports” and “URL tracking reports.” With fewer fields, there is less room for error, and all data is conveniently stored in your chosen data extension.</li></ul><h2>Build lasting relationships that drive business growth </h2><ul dir=”” ><li>Onboarding. Simplify the sign-up and onboarding process. </li><li>Customer engagement. Engage the Customer with relevant content and increase their lifetime value. </li><li>Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns. </li><li>Operational efficiency. A single interface lets you communicate effectively over multiple channels. </li><li>Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.</li></ul>Personalize journeys at scale with customer insights and AI-led orchestration with Infobip SMS for Optimove.Engage your customers via the most reliable channel in the world<ul ><li>Send SMS. With global SMS coverage, you don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>High delivery rates because of the 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes and low latency.</li><li>Real time reporting and analytics. Full SMS reporting within Optimove analytics and unique URL clicks and URL tracking in channel metrics.</li><li>Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li>Local support. 24/7 support is available in 10 different languages for triggered campaigns.</li><li>Custom delivery report endpoint. Customers are able to define where they want to receive delivery reports.</li><li>Delivery Time Window. Define the time frame, days and timezone when they want to send messages to their customers so clients avoid sending messages during the weekend or during a specific time of the day.</li></ul><h2 >Gain customer loyalty for life with Optimove and Infobip</h2><ul ><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one or of other types of bets they can place.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.</li><li>Re-engagement messages. Send messages to engage existing or new customers to place a bet in your shop by sending them unique vouchers for free bets and other special offers or include links to drive traffic to your website.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li><li>Send real-time odds. When a betting opportunity that requires quick action presents itself, you can text your customers with the current odds in a matter of seconds.</li><li>One-time passwords. Authenticate the phone number of your potential customers by sending them a 2FA.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information. Engage customers to opt-in for exclusive offers and tips.</li><li>Reward loyal customers. Reward those customers who opt into your communications with exclusive offers and benefits to constantly increase bets placed.</li><li>Perfect timing. This feature comes in handy when you don’t want to disturb your customers during the night or you want to send messages only during a specific period for optimal conversion.</li></ul>Send SMS actions and add voice actions in PowerAutomate workflows and engage your customers without the need for custom development.<h2>Automate SMS and Voice communication with Microsoft Power Automate and Infobip </h2><ul><li>Send and receive SMS messages. Easily send an outbound text message and receive a response over your Infobip number.</li><li>Make a voice call. Make an outbound voice call and read your message using text-to-speech.</li><li>Global coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.</li></ul><h2>Provide better customer engagement with Infobip SMS and Voice for Microsoft Power Automate </h2><ul><li>Send Google spreadsheets as an SMS. Take a Google spreadsheet with columns named "PhoneNumber" and "MessageText" and send them as text messages. Make repetitive tasks easier.</li><li>Get an SMS with a daily weather forecast on demand. Request a daily weather forecast by sending an SMS message with the keyword "WEATHER [City]".</li><li>Send SMS using Infobip when an email is received in Gmail. When an email is received in Gmail, send an SMS using Infobip providing details.</li><li>Receive an SMS message for each new GitHub issue assigned to you. Get informed via SMS message each time a new GitHub issue is assigned to you. Keep track on new ideas, enhancements, tasks or bugs and get things done faster.</li><li>Get reminders for upcoming events on Google Calendar. Receive an SMS message 5 minutes before your calendar event is about to start and never miss another important meeting.</li><li>Request a phone timer and receive a phone call as an alert. Request a timer by sending an SMS message with the keyword "TIMER", followed by an arbitrary number of minutes, and receive a phone call once the specified number of minutes has elapsed. </li></ul>Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp.<h2>Add WhatsApp to your portfolio and improve customer service</h2><ul dir="" ><li>Add WhatsApp to your Microsoft Bot Framework. Reach your customers worldwide with high rich content messages over WhatsApp.</li><li>Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.</li><li>WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>Real time reporting and analytics. View Delivery and Rejected reports with customizable views within the extension.</li><li>Verification. Check incoming Infobip requests.</li><li>Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.</li><li>Full incoming request from Infobip is added to the incoming activity as ChannelData.</li></ul><h2>Compose a bot over Microsoft Bot Framework and use Infobip WhatsApp</h2><ul dir="" ><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>2-way communication. Customers can raise requests and send feedback via WhatsApp. </li></ul>Add a human touch to your communications with Moments on Azure – Infobip customer engagement solution. Moments on Azure allows you to build lasting relationships through personalized messaging and smart automation – across the communication channels your customers prefer. Deliver an enhanced customer experience and real-time customer engagement over SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS. With Moments on Azure, you get to leverage the power of data to serve your customers better.<h2>Transform customer data into personalized moments </h2><ul><li>Customer onboarding. Build personalized welcome sequences that maximize conversions to be there for your customers from the moment they try your services.</li><li>Encourage app adoption. Show customers the benefits of using your app, including everything from profile and account information to real-time service status in one place.</li><li>Optimize customer data collection. Increase lead generation by encouraging customers to share personal information and preferences, as well as opt-in to receive your communications.</li><li>Reduce form abandonment. After a certain period of inactivity, encourage customers to complete a registration, application, or any form.</li><li>Create and implement personalized customer journeys. Create personalized message flows on any channel using insights from a single customer data platform. Customer engagement and long-term loyalty are driven by authentic and consistent customer experiences.</li><li>Send messages on a global scale. With a simple visual interface, you can easily create and deploy personalized campaigns. Create your own messages or use a template to ensure they look great on any device.</li><li>Create data-driven personalization that goes beyond [FirstName]. To create relevant and compelling messages, use customer information such as demographics, web pages visited, products viewed, previous interactions, loyalty status, and much more.</li><li>Increase engagement and provide a one-of-a-kind email experience. Use image carousels, animated images, and text to create visually interactive messages, such as coupons that reveal discount codes.</li><li>Ensure delivery with failover options. By configuring automatic failover channels for when delivery cannot be confirmed on the primary channel, key messages are always delivered.</li><li>Make event triggers automatic. Set up automations easily based on customer actions, behaviors, or key dates, and take advantage of every opportunity to engage with customers in real-time.</li><li>Use forms to gather customer information. With optimized forms, you can encourage people to opt-in to receive your marketing communications and increase lead generation on the web, social media, and mobile apps.</li><li>Optimize send times. Use AI-powered optimization to maximize open rates and engagement by ensuring that your messages hit inboxes when customers are most likely to open them. </li></ul><h2>Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits </h2>Infobip customer engagement solution, Moments, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. <ul><li>Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.</li><li>Infobip customer engagement solution, Moments, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas.</li></ul><h1>How it works? </h1><h2>Open your Microsoft Azure Marketplace</h2>Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Moments plans available.<h2>Create authentic and consistent customer experiences with Moments</h2>Drive engagement throughout the customer journey with perfectly timed messaging. For more information on how to set up your customer engagement solution, visit our <a href="https://www.infobip.com/docs/moments">documentation</a>.Now you can always be there for your customers with Infobip's chatbot-building platform, Answers on Azure. Easily create and deploy rule-based or AI chatbots over a variety of channels. Natively integrated with easy API integration with other external systems. Whether it's WhatsApp, Facebook Messenger, Viber, Live Chat, SMS, Google Business Messages, or RCS, Answers on Azure lets you reach your customers where they want, when they need. <h2>The chatbot-building platform for improved customer support at a lower cost </h2><ul><li>Use one-of-a-kind entry points to capture leads. Set up accounts automatically and securely verify new users.</li><li>Boost conversion rates by using a perfectly trained chatbot. Use a chatbot to interact with prospects in real-time and engage them with offers when they are ready to buy</li><li>Engage customers post-purchase with targeted offers. Keep in touch with customers using a chatbot to offer special discounts and encourage repeat purchases.</li><li>Drag and drop codeless builder. Easily build a chatbot using simple drag-and-drop elements or pre-defined templates to create your ideal conversation flow. </li><li>Multilingual customer support. Speak to your customers in the language of their choice with a multilingual chatbot.</li><li>Secure authentication. Authenticate interactions and protect your customer data, without impacting the customer experience.</li><li>Multiple chatbots in one channel. Build and deploy multiple chatbots in your customers preferred channels to satisfy all your use cases.</li><li>Call API. Connect with any external API directly from the chatbot, allowing maximum flexibility and use case coverage.</li><li>Use code in your chatbot flow. Use built-in coding elements or build your own for data processing, data formatting, and context forming.</li><li>Test before launch. Use our chatbot simulation tool before launch to ensure that all interactions are delivered properly, and the user experience is as smooth as possible. </li></ul><h2>Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits</h2>Infobip chatbot building platform, Answers, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. <ul dir="" ><li>Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.</li><li>Infobip chatbot building platform, Answers, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas. </li></ul><h1>How it works? </h1><h2>Open your Microsoft Azure Marketplace</h2>Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Answers plans available.<h2>Create your chatbot experience in Answers</h2>Easily build your chatbot and improve customer satisfaction by providing important information, instantly.<h2>Activate your chatbot</h2>Point customers to your chatbot using a QR code, phone number, Live Chat popup and more.For more information on how to set up your chatbot, visit our <a href="https://www.infobip.com/docs/answers">documentation</a>.Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS, RCS, WhatsApp, and Viber, all within the HubSpot interface. Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication.<h2>Deliver great conversational experiences across the customer journey with SMS, RCS, WhatsApp, and Viber powered by Infobip </h2><ul dir=”” ><li>Send SMS, RCS, WhatsApp, and Viber from HubSpot Workflows. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use RCS, WhatsApp, and Viber.</li><li>2-way conversational messaging via HubSpot Inbox. Our clients can easily manage both pre and post-purchase support by handling customer queries and conversations in real time.</li><li>Trigger HubSpot Workflows by inbound customer messages. This facilitates full two-way messaging with customers, integrating inbound responses on any channel for both support and marketing use cases. Workflow enrollment triggers can be defined based on the reception of inbound messages, specific keywords, or conversational criteria.</li><li>HubSpot Workflows with additional entity support. Messaging actions are now available for Contacts, Companies, Deals, or Custom Objects, allowing to create more flexible and context-specific workflows.</li><li>CRM card for Single or Template Message Send. Allows agents to quickly send either a single custom message or a pre-approved WhatsApp template message to reopen conversations after the 24-hour window, without leaving the HubSpot environment. </li><li>Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.</li><li>Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.</li><li>Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.</li><li>Timeline update. Display the messages and delivery events directly on the contact timeline.</li><li>URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS, RCS, WhatsApp, and Viber messages. You will know, which customers interacted with the message.</li><li>RCS, WhatsApp, and Viber rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.</li><li>WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>WhatsApp reply buttons. Help customers choose fromup to three personalized response optionswhen talking to a chatbot or live agent.</li></ul><h2>Keep contacts updated and engaged with SMS, RCS, WhatsApp, and Viber for HubSpot </h2><ul dir=”” ><li>Customer support. World-class support to create the best possible SMS, RCS, WhatsApp, and Viber solution that will engage the customers.</li><li>Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate replies based on certain messages received.</li><li>Send Reminder Messages. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.</li><li>Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows.</li><li>Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages. </li></ul>