Exchanges Archive

Send SMS actions and add voice actions in PowerAutomate workflows and engage your customers without the need for custom development.<h2>Automate SMS and Voice communication with Microsoft Power Automate and Infobip </h2><ul><li>Send and receive SMS messages. Easily send an outbound text message and receive a response over your Infobip number.</li><li>Make a voice call. Make an outbound voice call and read your message using text-to-speech.</li><li>Global coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.</li></ul><h2>Provide better customer engagement with Infobip SMS and Voice for Microsoft Power Automate </h2><ul><li>Send Google spreadsheets as an SMS. Take a Google spreadsheet with columns named "PhoneNumber" and "MessageText" and send them as text messages. Make repetitive tasks easier.</li><li>Get an SMS with a daily weather forecast on demand. Request a daily weather forecast by sending an SMS message with the keyword "WEATHER [City]".</li><li>Send SMS using Infobip when an email is received in Gmail. When an email is received in Gmail, send an SMS using Infobip providing details.</li><li>Receive an SMS message for each new GitHub issue assigned to you. Get informed via SMS message each time a new GitHub issue is assigned to you. Keep track on new ideas, enhancements, tasks or bugs and get things done faster.</li><li>Get reminders for upcoming events on Google Calendar. Receive an SMS message 5 minutes before your calendar event is about to start and never miss another important meeting.</li><li>Request a phone timer and receive a phone call as an alert. Request a timer by sending an SMS message with the keyword "TIMER", followed by an arbitrary number of minutes, and receive a phone call once the specified number of minutes has elapsed. </li></ul>Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp.<h2>Add WhatsApp to your portfolio and improve customer service</h2><ul dir="" ><li>Add WhatsApp to your Microsoft Bot Framework. Reach your customers worldwide with high rich content messages over WhatsApp.</li><li>Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.</li><li>WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>Real time reporting and analytics. View Delivery and Rejected reports with customizable views within the extension.</li><li>Verification. Check incoming Infobip requests.</li><li>Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.</li><li>Full incoming request from Infobip is added to the incoming activity as ChannelData.</li></ul><h2>Compose a bot over Microsoft Bot Framework and use Infobip WhatsApp</h2><ul dir="" ><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>2-way communication. Customers can raise requests and send feedback via WhatsApp. </li></ul>Add a human touch to your communications with Moments on Azure – Infobip customer engagement solution. Moments on Azure allows you to build lasting relationships through personalized messaging and smart automation – across the communication channels your customers prefer. Deliver an enhanced customer experience and real-time customer engagement over SMS, WhatsApp, Viber, Email, Voice (IVR), Line, Mobile Push, In-app Messaging and RCS. With Moments on Azure, you get to leverage the power of data to serve your customers better.<h2>Transform customer data into personalized moments </h2><ul><li>Customer onboarding. Build personalized welcome sequences that maximize conversions to be there for your customers from the moment they try your services.</li><li>Encourage app adoption. Show customers the benefits of using your app, including everything from profile and account information to real-time service status in one place.</li><li>Optimize customer data collection. Increase lead generation by encouraging customers to share personal information and preferences, as well as opt-in to receive your communications.</li><li>Reduce form abandonment. After a certain period of inactivity, encourage customers to complete a registration, application, or any form.</li><li>Create and implement personalized customer journeys. Create personalized message flows on any channel using insights from a single customer data platform. Customer engagement and long-term loyalty are driven by authentic and consistent customer experiences.</li><li>Send messages on a global scale. With a simple visual interface, you can easily create and deploy personalized campaigns. Create your own messages or use a template to ensure they look great on any device.</li><li>Create data-driven personalization that goes beyond [FirstName]. To create relevant and compelling messages, use customer information such as demographics, web pages visited, products viewed, previous interactions, loyalty status, and much more.</li><li>Increase engagement and provide a one-of-a-kind email experience. Use image carousels, animated images, and text to create visually interactive messages, such as coupons that reveal discount codes.</li><li>Ensure delivery with failover options. By configuring automatic failover channels for when delivery cannot be confirmed on the primary channel, key messages are always delivered.</li><li>Make event triggers automatic. Set up automations easily based on customer actions, behaviors, or key dates, and take advantage of every opportunity to engage with customers in real-time.</li><li>Use forms to gather customer information. With optimized forms, you can encourage people to opt-in to receive your marketing communications and increase lead generation on the web, social media, and mobile apps.</li><li>Optimize send times. Use AI-powered optimization to maximize open rates and engagement by ensuring that your messages hit inboxes when customers are most likely to open them. </li></ul><h2>Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits </h2>Infobip customer engagement solution, Moments, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. <ul><li>Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.</li><li>Infobip customer engagement solution, Moments, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas.</li></ul><h1>How it works? </h1><h2>Open your Microsoft Azure Marketplace</h2>Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Moments plans available.<h2>Create authentic and consistent customer experiences with Moments</h2>Drive engagement throughout the customer journey with perfectly timed messaging. For more information on how to set up your customer engagement solution, visit our <a href="https://www.infobip.com/docs/moments">documentation</a>.Now you can always be there for your customers with Infobip's chatbot-building platform, Answers on Azure. Easily create and deploy rule-based or AI chatbots over a variety of channels. Natively integrated with easy API integration with other external systems. Whether it's WhatsApp, Facebook Messenger, Viber, Live Chat, SMS, Google Business Messages, or RCS, Answers on Azure lets you reach your customers where they want, when they need. <h2>The chatbot-building platform for improved customer support at a lower cost </h2><ul><li>Use one-of-a-kind entry points to capture leads. Set up accounts automatically and securely verify new users.</li><li>Boost conversion rates by using a perfectly trained chatbot. Use a chatbot to interact with prospects in real-time and engage them with offers when they are ready to buy</li><li>Engage customers post-purchase with targeted offers. Keep in touch with customers using a chatbot to offer special discounts and encourage repeat purchases.</li><li>Drag and drop codeless builder. Easily build a chatbot using simple drag-and-drop elements or pre-defined templates to create your ideal conversation flow. </li><li>Multilingual customer support. Speak to your customers in the language of their choice with a multilingual chatbot.</li><li>Secure authentication. Authenticate interactions and protect your customer data, without impacting the customer experience.</li><li>Multiple chatbots in one channel. Build and deploy multiple chatbots in your customers preferred channels to satisfy all your use cases.</li><li>Call API. Connect with any external API directly from the chatbot, allowing maximum flexibility and use case coverage.</li><li>Use code in your chatbot flow. Use built-in coding elements or build your own for data processing, data formatting, and context forming.</li><li>Test before launch. Use our chatbot simulation tool before launch to ensure that all interactions are delivered properly, and the user experience is as smooth as possible. </li></ul><h2>Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits</h2>Infobip chatbot building platform, Answers, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. <ul dir="" ><li>Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.</li><li>Infobip chatbot building platform, Answers, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas. </li></ul><h1>How it works? </h1><h2>Open your Microsoft Azure Marketplace</h2>Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Answers plans available.<h2>Create your chatbot experience in Answers</h2>Easily build your chatbot and improve customer satisfaction by providing important information, instantly.<h2>Activate your chatbot</h2>Point customers to your chatbot using a QR code, phone number, Live Chat popup and more.For more information on how to set up your chatbot, visit our <a href="https://www.infobip.com/docs/answers">documentation</a>.Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS and WhatsApp, all within the HubSpot interface. Looking for more channels? Stay tuned—RCS and additional digital channels are on the horizon. Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication. <h2>Deliver great conversational experiences across the customer journey with SMS and WhatsApp powered by Infobip </h2><ul dir="" ><li>Send SMS and WhatsApp from HubSpot. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use WhatsApp.</li><li>Conversational experience with HubSpot Inbox. Use the messaging channels to engage with customers in 2-way communication, to provide pre or post-purchase customer service.</li><li>Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.</li><li>Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.</li><li>Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.</li><li>Timeline update. Display the messages and delivery events directly on the contact timeline.</li><li>URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS and WhatsApp messages. You will know, which customers interacted with the message.</li><li>WhatsApp rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.</li><li>WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.</li><li>WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.</li></ul><h2>Keep contacts updated and engaged with SMS and WhatsApp for HubSpot </h2><ul dir="" ><li>Customer support. World-class support to create the best possible SMS and WhatsApp solution that will engage the customers.</li><li>Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received.</li><li>Send Reminder Messages on WhatsApp or SMS. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.</li><li>Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows.</li><li>Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages. </li></ul> Use Infobip Viber channel to support your Freshchat activities worldwide. Reach your customers over Viber directly from your Freshworks live chat software.<h2>Add Viber to Freshworks Freshchat </h2><ul><li>Send Viber from Freshchat.</li><li>Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.</li><li>Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.</li><li>2-Way functionalities. Enable either bot or human interaction.</li><li>Local support. Global experience and consultancy on how to best utilize the channel.</li><li>Real time reporting and analytics.</li></ul><h2>Elevate your contact center experience by giving customers the option to get support over Viber</h2><ul><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.</li></ul><h1>How it works?</h1><h2>Set up Viber messaging easily</h2>Log in to your Infobip account with a dedicated Viber sender. If you do not have an Infobip account, you can <a href="https://www.infobip.com/signup?signup_source=InfobipFreshdesk">create one here</a>.<h2>Connect Freshchat and Infobip </h2>Connect Freshchat and Infobip Viber with an Infobip API key that enables communication between Freshchat and Infobip.For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/viber-for-freshdesk-messaging">documentation</a>. <h2 ></h2>Infobip SMS for BigCommerce is an app that allows BigCommerce store owners to send messages to their customers via SMS throughout their journey. <h2>Reach your web shoppers via Infobip SMS throughout their journey </h2><ul dir="" ><li>Send SMS from BigCommerce. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.</li><li>Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel. </li><li>Local support. 24/7 support in 10 different languages.</li><li>SMS Reports. View SMS Delivery and Rejected reports with customizable views within the extension.</li><li>Templates. Customize and personalize notification messages sent to customers.</li><li>Insert Variables. Insert variables, such as “Customer first name” or “Customer last name” into your content templates with a simple click.</li><li>Order Updates. Real-time updates to customers when their item is purchased, all the way to delivery, shipment, holding, cancelation, and refunds.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order. </li></ul>Store owners can now send messages to their customers with Infobip SMS + WhatsApp Notifications for Commerce. Send notifications when certain events happen, including a customer completing or holding an order, an item getting back in stock, or customers leaving items in the cart but not completing an order by sending already defined templates per event. Templates allow customized and personalized notification messages. Store owners can provide efficient customer service, boost conversion, and increase customer loyalty – all under one roof. <h2>Send personalized notifications automatically triggered by web store events to increase customer loyalty </h2><ul><li>Send SMS and WhatsApp messages from Adobe Commerce. Reach your customers worldwide with high SMS delivery rates due to 700+ direct operator connections. For sending rich content messages worldwide use WhatsApp. </li><li>Real-time status updates. Check for an error on the SMS message end, so you can react and engage the customer through another channel. </li><li>Real-time reporting and analytics. View SMS and WhatsApp Delivery and Rejected reports with customizable views within the extension. </li><li>SMS templates. Customize and personalize notification messages sent to customers. </li><li>Personalize your SMS messages and insert Variables. Insert variables, such as “order id”, “order status” or “item name” into your content templates with a simple click. </li><li>Collect SMS opt-out. Easily opt-out customers who do not wish to receive SMS notifications with opt-out data collected. </li><li>WhatsApp rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers. </li><li>WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent. </li></ul><h2>Provide efficient customer service, boost conversion, and increase customer loyalty </h2><ul><li>Local support. 24/7 support in 10 different languages. </li><li>Customer support. World-class support to create the best possible WhatsApp solution that will engage the customers. </li><li>Order Updates. Real-time updates to customers when their item is purchased, all the way to delivery, shipment, holding, cancelation and refunds. </li><li>Back in stock. Alert customers when an item is back in stock. Customers can click the link to subscribe to the alert. </li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order. </li><li>Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert.</li></ul>Adobe Campaign, powered by Infobip SMS, offers the option for enterprises to be more customer-centric by adjusting how their customers talk with their friends and families. With SMS integration, enterprises will experience much better engagement rates, leading to improved marketing campaign ROI.<h2>Send personalized SMS campaigns on the Adobe Campaign platform</h2><ul dir="" ><li>Send SMS from Adobe Campaign. Adobe Campaign generic connector SMPP allows ACC functionality.</li><li>Global SMS coverage. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path.</li><li>Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel. </li><li>Local support. 24/7 support in 10 different languages. </li></ul><h2>Provide efficient customer service, boost conversion, and increase customer loyalty</h2><ul dir="" ><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.</li><li>Re-engagement messages. Send messages to engage existing or new customers.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc. </li></ul>Personalize your customer journey across every channel (SMS,MMS,WA,RCS,Viber) with Infobip Messaging for AJO.Engage customers throughout their journey with Adobe Journey Optimizer and Infobip SMS, MMS, WhatsApp, RCS and Viber. Adobe Journey Optimizer has a native integration with Infobip SMS and MMS platform, enabling seamless integration with any use case you build to create comprehensive and impactful customer experience. The solution also allows you to configure additional channels like WhatsApp, RCS or Viber as custom actions. <h2>Engage customers throughout their journey with Adobe Journey Optimizer and Infobip Messaging Channels</h2> <h2>Use Cases</h2><ul><li>Welcome and on-boarding journeys. Create tailored welcome and on-boarding journeys for new customers. Deliver a series of engaging messages or offers to introduce customers to the brand, highlight key products or services, and guide them through their initial purchase or on-boarding process.</li><li>Abandoned cart or form recovery. Recover abandoned carts by automating personalized messages or offers to customers who have left items in their shopping carts without completing the purchase.</li><li>Loyalty program management. The platform enables managing and optimizing loyalty programs. Integrating customer data and journey information enables you to create personalized loyalty journeys that reward customers based on their engagement, purchase history, or specific actions. This helps to drive customer loyalty, repeat purchases, and advocacy.</li><li>Seasonal campaigns and promotions. Create and manage targeted campaigns and promotions for seasonal events or holidays. Marketers can design customer journeys that incorporate relevant offers, discounts to capitalize on peak shopping periods and drive conversions.</li><li>Policy updates and reminders. Facilitate policy update journeys. Automated reminders and personalized messages can be sent to customers for new business regulations or to those nearing the expiration of their policies, encouraging them to renew and providing relevant options.</li><li>Cross-selling and up-selling. Personalized cross-selling and up-selling strategies enabled. By analyzing customer data and behavior, marketers can deliver targeted messages and offers to customers based on their specific needs, preferences and life-cycle stage. This helps to increase customer lifetime value and revenue generation.</li></ul><h2>Features </h2><ul><li>Add rich media. Add image or video content to make messages more attractive to customers.</li><li>Automation and Workflow Integration. Automate SMS campaigns and integrate them into your overall customer journey workflows. By automation SMS triggers and actions based on customer journey workflows. By automating SMS triggers and actions based on customer interactions, you can deliver timely and relevant messages, ensuring that your customers receive the right information at the right time.</li><li>Two-Way Communication. Allowing customers to easily respondand engage with your brand. This feature opens up opportunities for real-time conversations, feedback collection, customer support, and surveys.</li><li>Manage Customer Opt-outs. Process keywords from SMS responses of your customers, allowing them to opt in or out of your marketing communication.</li><li>Complementary Channel to Other Touch-points. SMS and MMS can work in synergy with other channels in your marketing mix, such as email, push notifications, or social media. By incorporating SMS and MMS into your multichannel campaigns, you can reinforce messaging, increase reach, and maximize customer engagement across different touch-points.</li><li>Real time reporting and analytics. Understand what happened with what message every step of the customer journey.</li></ul><h2>Benefits</h2><ul><li>Immediate and Direct Communication. SMS offers instant and direct communication with customers. Messages are delivered directly to their mobile devices, ensuring high visibility and quick engagement. SMS messages are usually read within minutes of receipt, making it an ideal channel for time-sensitive promotions or urgent updates.</li><li>High Open and Response Rates. SMS and MMS boast exceptionally high open and response rates. On average, SMS messages have an open rate of 98% and a response rate of around 45%, far exceeding other communication channels.</li><li>Wide Reach and Accessibility. SMS is accessible to almost all mobile phone users, regardless of the type of device or internet connectivity. Unlike some other digital channels, SMS doesn't require an internet connection or a smartphone, making it an inclusive communication method that reaches a broad audience.</li><li>Personalized and Targeted Messaging. You can leverage customer data to personalize messages based on their preferences, behavior, and journey stage. Tailoring messages to individual customers fosters a sense of personal connection and enhances the overall customer experience, increasing the likelihood of conversion and customer loyalty.</li></ul> <h2>Why Infobip?</h2><ul><li>Most connected communication platform in the world with more than 800 telecom direct connections.</li><li>Directly connected with all the major messaging app providers like META, Apple, Viber and many more.</li><li>Named a Leader in the 2024 Gartner Magic Quadrant for CPaaS.</li><li>Named to Fast Company's Annual List of the World's Most Innovatiove Companies of 2024.</li></ul> <h2>How to get started </h2><ul><li>Infobip account with access to the Portal with available messaging channel(s).</li><li>Adobe Journey Optimizer solution.</li><li><a href="https://www.infobip.com/docs/integrations/adobe-journey-optimizer-messaging#set-up-custom-action-to-send-a-message">Add custom actions</a> to your journey and utilize rich and interactive content capabilities of WhatsApp, RCS and Viber to deliver even more attractive communication. </li></ul>