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Utilize Answers capabilities, Infobip chatbot building platform to send promotional or transactional messages directly from the Responsys campaign management platform. By integrating Infobip WhatsApp and Viber you can create personalized messages based on individual customers' and prospects' interests and preferences. <h2>Add WhatsApp and Viber with chatbot to be able to create a conversational experience </h2><ul dir="" ><li>Send WhatsApp and Viber messages directly from Oracle Responsys reaching customers worldwide.</li><li>Define message content directly from action available in the Oracle Responsys Program.</li><li>WhatsApp and Viber rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: text, images, and web links.</li><li>Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Global coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>Real-time reporting and analytics. Collect the last WhatsApp and Viber message status if the message was sent, delivered, or seen.</li><li>URL shortening and tracking. URL shortening and custom URL shorten domains are available for links in WhatsApp and Viber messages. </li><li>Create a failover scenario based on WhatsApp and Viber message status. Use the Infobip fallback option to ensure your messages always reach your customers. Combine WhatsApp or Viber with SMS through a single platform.</li><li>WhatsApp and Viber rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be shared over both WhatsApp and Viber: text, images, video and web links. On top of that we can also share documents via Viber. </li><li>Add WhatsApp and Viber callback data parameters. The new "Callback data" section on the bottom of the message allows the selection of one or more parameters that will be included in the message callback, such as campaign ID, date, or product promoted.</li><li>Multi-account support is enabled for WhatsApp and Viber. On the same Oracle instance, you can have multiple Infobip accounts connected and combine different Infobip account senders. </li><li>We are empowering users of our Responsys WhatsApp and Viber integration with chatbot building capabilities directly in Responsys, to be able to create a conversational experience. </li><li>A marketing persona can now build a full end-to-end journey, starting with a promotional message that continues as conversation with a chatbot, and ends with an updated customer profile data in Responsys. All without leaving Oracle's marketing platform. </li></ul><h2>Build contextually relevant, digital marketing campaigns for all consumers </h2><ul dir="" ><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Cart abandonment/form drop. Re-engage customers that show strong intent to buy a specific product or service.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li></ul><h1>How it works? </h1><h2>Open your Infobip account</h2>Log in to your Infobip account with available WhatsApp and/or Viber channels. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=OracleResponsysCxOmni" >here</a>. Multi-account support is enabled. On the same Oracle instance, you can have multiple Infobip accounts connected and combine different Infobip account senders. <h2>Connect to your Oracle Responsys</h2>Set up the connection between your Oracle Responsys instance and the Infobip account through <a href="https://cloudmarketplace.oracle.com/marketplace/en_US/listing/146325485" >our marketplace listing</a>. For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/oracle-responsys-messaging" >documentation</a>. Send promotional or transactional messages directly from the Responsys campaign management platform. By integrating Infobip SMS you can create personalized messages based on individual customers' and prospects' interests and preferences. <h2>Add SMS to your Oracle Responsys easily with Infobip </h2><ul><li>Send SMS messages directly from Oracle Responsys reaching customers worldwide.</li><li>Define message content directly from action available in the Oracle Responsys Program.</li><li>2-way communication. Customers can raise requests and send feedback via SMS.</li><li>Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li>Global coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>Real-time reporting and analytics.</li></ul><h2>Build contextually relevant, digital marketing campaigns for all consumers</h2><ul><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li><li>Cart abandonment/form drop. Re-engage customers that show strong intent to buy a specific product or service. </li></ul><h1>How it works? </h1> <h2>Open your Infobip account</h2> Log in to your Infobip account with the available SMS channel. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=OracleResponsysCxOmni">here</a>. <h2>Connect to your Oracle Responsys</h2> Set up the connection between your Oracle Responsys instance and the Infobip account through our <a href="https://cloudmarketplace.oracle.com/marketplace/en_US/listing/75060144">marketplace listing</a>. Our SMS is also available on the SPAN marketplace.<h2 ></h2>Stay on top of contact center conversations by setting up automated notifications to Slack. Keep your team and stakeholders up to date on conversation status, ensure your reply SLA time, and more. <h2>Key information, automated </h2><ul dir="" ><li>Keep conversations moving. Send notifications to Slack if a customer or agent hasn't responded within an expected timeframe.</li><li>Custom recipient list. Send notifications to any combination of Slack channels or users.</li><li>Monitor conversation changes. Send notifications to Slack for queue, channel and status changes, note or message creation, or when survey feedback is received.</li></ul><h1>How it works </h1><h2>Connect to your Slack workspace</h2>After adding the integration to your Infobip account, connect to your Slack workspace, then enable the integration. <h2>Set up notifications in Automations </h2>Configure the triggers and conditions for your notification, and customize the notification content. Then, enable the Automation. For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/slack-for-conversations">documentation</a>. Enable your contact center agents to quickly create, manage and link Jira tickets to their open conversations, all within the agent workspace. <h2>Connect agents to back-office support </h2><ul dir="" ><li>Quick ticket creation. Easily create Jira tickets without leaving the customer conversation.</li><li>Include essential data. Include required collateral like summary, description and even media attachments.</li><li>Link conversations to tickets. Connect customers to issues by linking conversations to existing tickets.</li><li>Predefine key field values. Save agent time by automatically populating ticket Summary and Description with conversation data.</li></ul><h1>How it works </h1><h2>Connect to your Jira instance </h2>After adding the integration to your Infobip account, connect to your Jira instance. <h2>Customize Jira view for agents </h2>Select which fields agents need, and auto-populate key fields. For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/conversations/integrations#jira-ticketing">documentation</a>. Engaging in personalized customer interactions is easy with Conversations on Azure, Infobip cloud contact center solution. Conversations on Azure is digital-first and provides a portfolio of channels on a single interface so you can connect with your customers efficiently and effortlessly. Provide a complete and consistent service across WhatsApp Business, Viber for Business, Messenger, Line, Google Business Messages, Telegram, Kakao Talk, Facebook, Twitter, Instagram, Google Play Reviews, SMS, email, RCS and Voice. Increase agent productivity and customer satisfaction with the contact center solution with the most channels, on the most secure cloud. <h2>Turn your contact center into a customer experience center </h2><ul><li>Improve the purchasing cycle for new consumers. Reduce drop-offs during the registration process and ensure a smooth checkout process.</li><li>Provide contextual assistance via the appropriate channel. Customers contact us for a variety of reasons. Make sure they get the right help on the right channel as soon as possible.</li><li>Maximize customer loyalty and satisfaction. Provide the best service possible while maximizing positive reviews and CSAT scores.</li><li>The omnichannel advantage. Provide a complete and consistent service across all the channels your customers use worldwide.</li><li>Productivity. All the tools and channels you need to maximize the productivity of your team and ensure you can deliver the highest levels of service.</li><li>Introduce intelligent automation that improves the customer experience. Configurable options for introducing automation where it adds real value.</li><li>Get a 360-degree view of your customers. Give agents a complete picture of each customer without leaving the platform.</li><li>Gather informational insights. Simple access to reporting and analytics to drive improvements and strengthen accountability.</li></ul><h2>Purchase Infobip over Microsoft Azure Marketplace and utilize MACC benefits</h2><ul><li>Infobip contact center solution, Conversations, is MACC eligible on Microsoft Azure Marketplace and you can use a subscription related to your Azure agreement to purchase it. </li><li>Receive a single, consolidated monthly bill from Microsoft that includes your Azure Marketplace purchases and other Azure charges.</li><li>Infobip contact center solution, Conversations, is Azure-approved and certified. You can be sure that this solution meets high standards in all areas. </li></ul><h1>How it works? </h1><h2>Open your Microsoft Azure Marketplace </h2>Enter your Microsoft Azure Marketplace credentials and subscribe to one of the Conversations plans available.<h2>Help customers quickly with the Infobip cloud contact center with Conversations</h2>Optimize your contact center, improve agent performance, and provide measurable improvements to customer satisfaction.For more information on how to set up your contact center, visit our <a href="https://www.infobip.com/docs/conversations">documentation</a>. Add single and bulk SMS and WhatsApp actions to notify stakeholders of any important and time-sensitive information easily. Infobip SPOKE is an app that expands capabilities within the Integration Hub in ServiceNow. You can either send a single SMS and WhatsApp or bulk SMS and WhatsApp messages to your stakeholders once an action or trigger happens in the flow. The difference between this integration and Infobip Omnichannel Notifications is that Infobip SPOKE automatically sends messages, whereas with the ION you can manually define them and send them.<h2>Send automated SMS and WhatsApp messages directly from the Integration Hub</h2><ul dir="" ><li>Send single or bulk SMS and WhatsApp notifications automatically where there's an update on incidents/cases/interactions (objects in ServiceNow).</li><li>Reach your stakeholders all around the globe with SMS with the ability to send Infobip SMS directly from Flows in Integration Hub.</li><li>Reduce costs by automating certain types of interactions. Handling customer service requests through messaging could result in reps being able to handle 5-10 times the number of requests through messaging compared to over the phone.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. </li></ul>Infobip app integrates directly with the ServiceNow Notify plugin which enables sending messages from Cases or Incidents in an omnichannel fashion. This tackles challenges like lack of customer engagement, customer satisfaction and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.<h2>Send notifications based on Case or Incident status</h2><ul dir="" ><li>Send SMS, WhatsApp and RCS, or use Voice directly from ServiceNow to reach your customers worldwide.</li><li>Status Updates. Real-time updates about any changes in the ticket status.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>Incident Updates. Keep track of the incident management process with real-time status updates.</li><li>Case Updates. Engage the Customer with relevant information about customer reports with real-time status updates.</li></ul><h2>SMS, WhatsApp and RCS</h2><ul dir="" ><li>Status updates. Communicate support ticket status.</li><li>SMS 2-way communication. Process the inbound message keyword to the Workflow decision split. </li><li>Save message status directly in ServiceNow.</li><li>Save log for sent message in Case or Incident.</li><li>WhatsApp templates. Only text templates are supported.</li><li>RCS rich media. Send image and text messages.</li><li>Failover. Failover is enabled and used to switch over to SMS in cases where a WhatsApp or RCS channel fails to deliver a message.</li></ul><h2>Voice</h2><ul dir="" ><li>Send notifications based on Incident or Workflow status. Incorporate voice messages for incident management.</li><li>Enable Dual-tone multi-frequency (DTMF). Capture the caller keyboard inputs (DTMF codes) and process it in the Workflow decision split.</li><li>Escalate the incident. Based on message delivery, if an on-call person doesn't answer, easily notify another stakeholder.</li><li>Text-to-speech. Turn text-to-speech or vice-versa for urgent alerts, customer service, or any other Voice automated interactions in over 100 languages.</li><li>Coverage of the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.</li><li>Quick time to market. Adding Infobip as your BYOC provider is easy on top of the existing Freshdesk service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.</li><li>Compliance with regional regulations. Besides understanding the local requirements for voice traffic and registration, we also have local data centers in more than 40 locations.</li><li>SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences. </li></ul>Infobip omni-channel messaging solution for ServiceNow enables businesses to deliver 1:1 conversational customer/employee service and support, on the channels they prefer. This tackles challenges like lack of customer engagement, customer satisfaction, and cost reduction by communicating with clients on their preferred channel and allowing brands to improve their NPS score by 40% while cutting costs up to 10 times.<h2>Use 2-way SMS and WhatsApp to expedite resolution of customer cases</h2><ul><li>Send SMS and WhatsApp messages directly from ServiceNow Customer Service Management reaching customers worldwide.</li><li>2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.</li><li>Complete conversational transcript between agent and end-user is visible inside Case.</li><li>No additional installation. SMS is part of Agent workspace interface.</li><li>Virtual agent in ServiceNow enabled.</li><li>End-to-end encryption. Ensure all conversations are secure and compliant.</li><li>WhatsApp rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, web links and audio files.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.</li><li>Customer support. Provide world-class support to your customers and ensure their satisfaction.</li><li>Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.</li><li>Meeting arrangements. Schedule a Meeting with a Customer and your representative.</li></ul>Create a multi-step, multi-channel Journeys with Infobip SMS, MMS, RCS, WhatsApp, Viber and Kakao Alim Talk and increase campaign effectiveness in Salesforce Marketing Cloud. <h2>Implement the most efficient messaging channels to enhance your marketing efforts in Salesforce Marketing Cloud </h2><ul dir="" ><li>Send SMS, MMS, WhatsApp, RCS, and Viber messages directly from Journey to customers worldwide. </li><li>Long Message Service (LMS) and Kakao Alim Talk for the South Korean market are supported. </li><li>Validate message status from Journey. </li><li>Manage multiple Infobip accounts. If you are using separate billing entities with Infobip, you can now connect them all to one Marketing Cloud business unit, simplifying your workflow.</li><li>Control your messaging pace. Stay ahead of customer service overload. This update lets you limit the sending speed of your campaign messages, ensuring a smooth flow and manageable response volume.</li><li>Optional test message sent. You can send a test message, but it is not required if you want to finish the message configuration. </li><li>Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click. </li><li>Rich media messages. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers. Utilize the features of WhatsApp, Viber, MMS, and Kakao Alim Talk channels. </li><li>WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to ensure they stand out. </li><li>Real-time reporting and analytics. URL tracking is available for SMS, RCS, WhatsApp, Viber, MMS and Kakao Alim Talk. To save delivery, click report directly in Marketing Cloud in the data extension. </li><li>Salesforce data (except Salesforce community welcome) and Data extension entry sources supported. </li><li>Streamlined journey configuration. Building journeys just got simpler with the Reports Activity section that now requires only two selections: "Delivery reports" and "URL tracking reports." With fewer fields, there is less room for error, and all data is conveniently stored in your chosen data extension.</li></ul><h2>Build lasting relationships that drive business growth </h2><ul dir="" ><li>Onboarding. Simplify the sign-up and onboarding process. </li><li>Customer engagement. Engage the Customer with relevant content and increase their lifetime value. </li><li>Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns. </li><li>Operational efficiency. A single interface lets you communicate effectively over multiple channels. </li><li>Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.</li></ul>Personalize journeys at scale with customer insights and AI-led orchestration with Infobip SMS for Optimove.Engage your customers via the most reliable channel in the world<ul ><li>Send SMS. With global SMS coverage, you don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.</li><li>High delivery rates because of the 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes and low latency.</li><li>Real time reporting and analytics. Full SMS reporting within Optimove analytics and unique URL clicks and URL tracking in channel metrics.</li><li>Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li>Local support. 24/7 support is available in 10 different languages for triggered campaigns.</li><li>Custom delivery report endpoint. Customers are able to define where they want to receive delivery reports.</li><li>Delivery Time Window. Define the time frame, days and timezone when they want to send messages to their customers so clients avoid sending messages during the weekend or during a specific time of the day.</li></ul><h2 >Gain customer loyalty for life with Optimove and Infobip</h2><ul ><li>Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.</li><li>New product promotion. Inform your customers about a new product available or an upgrade of an existing one or of other types of bets they can place.</li><li>Special offers. Engage your customers if you have a special discount or offer that they cannot miss.</li><li>Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.</li><li>Re-engagement messages. Send messages to engage existing or new customers to place a bet in your shop by sending them unique vouchers for free bets and other special offers or include links to drive traffic to your website.</li><li>Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.</li><li>Send real-time odds. When a betting opportunity that requires quick action presents itself, you can text your customers with the current odds in a matter of seconds.</li><li>One-time passwords. Authenticate the phone number of your potential customers by sending them a 2FA.</li><li>Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information. Engage customers to opt-in for exclusive offers and tips.</li><li>Reward loyal customers. Reward those customers who opt into your communications with exclusive offers and benefits to constantly increase bets placed.</li><li>Perfect timing. This feature comes in handy when you don’t want to disturb your customers during the night or you want to send messages only during a specific period for optimal conversion.</li></ul>