<p >HumanFirst combines data and genAI with human expertise to help companies find and solve real problems. Drive retention, reduce costs, and improve CX with data-driven decisions.</p><h2 >Drive Revenue with Data<br></h2><ul dir="" ><li><strong>Leverage LLMs with your Conversations data to understand your customers</strong> without manually analyzing transcripts or waiting months in your busy data team’s project queue. </li><li><b>Manage custom, cross-dimensional analyses without code.</b> Get competitive insights across transcripts, surveys, forums, reviews, support tickets, and more.</li><li><b>Speed up feedback loops between business and data.</b> Find and action insights that matter while they matter. Capitalize on upsell signals, find customer friction points, and fix problems quickly–all within your Infobip communications suite.</li></ul><h2 >Reduce Operational Costs</h2><ul dir="" ><li><b>Identify your agents’ biggest time wastes</b> and alleviate them through Infobip’s automation solutions.</li><li><b>Break solution silos and understand what’s working</b> across support, sales, marketing, and product. Focus your investment on the channels and strategies that drive results.</li><li><b>Build, test, and improve chatbots deployed through Answers</b>, Infobip’s chatbot building platform, to optimize every customer interaction. Serve more customers faster with less resources.</li></ul><h2 >Do More with AI</h2><ul dir="" ><li><b>Collaborate across teams</b> in a flexible and compliant data + AI playground. Build competitive customer engagement strategies that go beyond the limits of single-purpose tools.</li><li><b>Reliable AI for real business results.</b> Test prompt and data workflows on controlled data subsets, then run them at scale to analyze and generate data with accuracy and trust.</li><li><b>Equip every team with a new way to work.</b> Free up your developers and empower your non-technical experts – business analysts, CX specialists, marketing, product, and sales professionals – to work effectively with LLMs. Low-code data engineering meets AI efficiency, with a human expert always in the loop.</li></ul>HumanFirst offers enterprise-grade security with SOC2 Compliance, advanced workspace permissions, and optional on-premise deployment. View our <a href="https://www.humanfirst.ai/privacy-policy" title="privacy policy">privacy policy</a>.<h1 >How it works?</h1><h2 >Connect HumanFirst with Conversations</h2><p >Login to HumanFirst and navigate to the Integrations tab. Select “Add Integration,” then select “Infobip” and input the requested requirements to connect your Conversations account. To purchase a full HumanFirst subscription, <a href="http://www.humanfirst.ai/book-a-demo" title="schedule a meeting">schedule a meeting</a> with the HumanFirst team. </p><h2 >Import Conversations Data</h2><p >With the integration set up, you can import Conversations data directly into a HumanFirst workspace. Your data is embedded on upload.</p><p ></p><h2 >Bring Your Own Model</h2><p >Within HumanFirst you can connect to any LLM, and switch between models for different tasks. Navigate to the Integrations tab, select “Add Integration,” choose your model provider(s) and input your API key(s).</p><h2 >Build Your Own Workflow</h2><p >Engineer prompts to summarize and structure your data for the task at hand; extract custom insights, analyze conversations at scale, or generate new data. Easily group, label, and organize your work within the HumanFirst platform.</p><p></p><p >For more information on how to set up this integration, visit our <a href="https://docs.humanfirst.ai/docs/integrations/infobip/" title="documentation">documentation</a>.<br></p><p>Unlock the vast potential of the WeChat ecosystem for your business with our seamless integration. The Covision WeChat Connector bridges the gap between one of the world's most popular social platforms and Infobip, a leading communication platform, ensuring your brand stays connected, engaged, and relevant.<br></p><b><br></b><h2>Business Value</h2><ul dir="" ><li><p><strong>Extended Reach:</strong> Tap into WeChat's billion-plus base, expanding your brand's presence and reach in key markets.<br></p></li><li><p><strong>Enhanced Customer Experience: </strong>Deliver timely customer service responses directlz through WeChat, fostering increased customer loyalty.</p></li></ul><br><h2>Key Features</h2><ul dir="" ><li><p><strong>Bi-directional Sync: </strong>Real-time syncroniyation between Infobip and WeChat, ensuring data consistency and accuracy.<br></p></li><li><p><strong>Flexible Communicaton Strategy:</strong> Interact with customers in WeChat through Infobip's chatbot platform or handover to a live agent in Conversations.<br></p></li></ul><h2><br></h2><p>Seamlessly send messaging conversion events back to Meta for comprehensive reporting, and unlock the potential of unified analytics that combine ads and People CDP, Infobip customer data platform, metrics.</p><h2>Revolutionize your Meta Ads Reporting analytics and enhance your marketing strategy<br></h2><ul><li><p>Send Purchase or LeadSubmitted conversion events with conversion value mapped to click-to-WhatsApp click ID generated by Meta. Click-to-WhatsApp click ID is available as an attribute inside the Answers chatbot whenever users start the session through an ad.</p></li><li><strong>Simplify data integration. </strong>One API to ingest and share data across multiple messaging platforms (WhatsApp) and channels (website, app, stores, messaging) since the app is using already existing Conversions API for sending conversion events.</li><li><strong>Analyze ad performance in the Infobip portal.</strong> See how many users saw the ad, how many users clicked on an ad, the number of new prospects, the budget spent, and ROAS.<br></li></ul><h2>Improve the value of digital investments<br></h2><ul><li><strong>Generate new leads through click-to-WhatsApp ads.</strong><br></li><li><strong>Purchase products through WhatsApp chat by using WhatsApp payments</strong> (available for India & Brazil). For other countries, payments can be made by leading users to external payment providers with custom integration.</li><li><strong>Re-engage customers with promotional messages</strong> based on the outcomes of the chatbot conversation.</li><li><strong>Check the campaign performance in real time. </strong>Our clients can make informed decisions and adapt and optimize campaigns based on analytics.</li><li><strong>Measure results.</strong> Our clients can take measurements beyond the conversion to better understand their customers and enable future personalization.</li></ul><h1>How it works?<br></h1><h2>Connect to Facebook account</h2><p>Log in to your Infobip account with available Answers, Infobip chatbot building platform, and/or WhatsApp channel. After adding the integration to your Infobip account, connect it to your Facebook account.</p><h2>Track your purchases and lead submissions over click-to-WhatsApp ads</h2><p>Enable the Answers block for the Purchase and LeadSubmitted conversion event and optimize future add targeting based on these signals. These signals will be used for optimization of ad targeting in the future.</p><h2>Enjoy a single source of truth in the Infobip portal</h2><p>Track end-to-end behavior data with Click-to-chat ad analytics, and data pulled from Facebook Ads Reporting are available in People Analytics. Advertising performance in People, the Infobip customer data platform, will provide data once the Facebook account is successfully connected to this application.</p><p>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/meta-conversions-for-business-messaging">documentation</a>.<br></p><p>Use Infobip Voice to support your Freshcaller activities worldwide. Reach your customers over Voice directly from your Freshworks voice service for contact centre solution.</p><h2>Add Voice to Freshworks Freshcaller</h2><ul dir="" ><li><strong>Click-to-call. </strong>Embed voice capabilities into your Freshchat. Make it easy for users to reach a friendly voice, with no calling charges.</li><li><strong>Coverage of the markets where your customers are present.</strong> Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.</li><li><strong>Quick time to market. </strong>Adding Infobip as your BYOC provider is easy on top of the existing Freshchat service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.</li><li><strong>Compliance with regional regulations.</strong> Besides understanding the local requirements when it comes to voice traffic and registration, we also have local data centers in more than 40 locations.</li><li><strong>SIP trunking. </strong>High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences.</li></ul><h2>Elevate your contact center experience by giving customers the option to get support over Voice</h2><ul dir="" ><li><strong>Customer support. </strong>Provide world-class support to your customers and ensure their satisfaction.</li><li><strong>Customer engagement.</strong> Engage the Customer with the relevant content and increase their lifetime value.</li></ul><h1>How it works?<br></h1><h2>Set up Voice easley<br></h2><p>Log in to your Infobip account. If you do not have an Infobip account, you can <a href="https://www.infobip.com/signup?signup_source=InfobipFreshdesk">create one
here</a>.</p><h2>Add Voice to Freshcaller</h2><p>Enable Infobip Voice in Freshcaller by setting up Bring Your
Own Carrier (BYOC) connection. Learn how you can <a href="https://support.freshcaller.com/en/support/solutions/articles/239902-how-to-configure-byoc-">configure
BYOC for Freshcaller</a>. </p><p></p><p>Dynamics 365 Customer Insights – Journeys (formerly MS Dynamics 365 Marketing) now empowers all business users, not just marketers. Using AI and natural language input, they can create trigger-based customer journeys across various touchpoints, fostering relationships from prospects to sales and support. Communicate with your customers over SMS powered by Infobip. </p><h2>Reach clients at every touchpoint of the customer journeys via SMS<br></h2><p ></p><ul dir="" ><li><strong>Send SMS messages from Microsoft Customer Insights – Journeys. </strong>Reach your customers worldwide with high SMS delivery rates due to 700+ direct operator connections.</li><li><strong>Personalize messages. </strong>Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li><strong>SMS templates. </strong>Customize and personalize notification messages sent to customers.</li><li><strong>Receive inbound messages </strong>and orchestrate customer journeys based on message keywords.</li><li><strong>Real-time reporting and analytics.</strong> Track messages and create actions based on delivery reports.</li><li><strong>Failover. </strong>Failover is enabled and used to switch over to SMS in cases where a primary communication channel fails to deliver a message. Use the Infobip fallback option to ensure your messages always reach your customers. <br></li></ul><h2>Power your personalized customer experiences via SMS<br></h2><ul dir="" ><li><strong>Enable real-time customer engagement.</strong> Through trigger-based customer journeys, organizations can initiate customer journeys in real time, select the most suitable channel for each individual, and respond to customer actions at crucial moments.</li><li><strong>Win customers and earn loyalty faster.</strong> Real-time customer journeys are truly an end-to-end experience.</li><li><strong>Retention. </strong>Increase retention by building one-on-one relationships with customers via cross-channel support.</li><li><strong>Personalize customer experiences with AI.</strong> Leverage AI-powered recommendations for content, channels, and analytics to drive relevant actions.<br></li></ul><h2>Boost marketing campaigns with Infobip SMS for Microsoft Dynamics 365 Customer Insights – Journeys</h2><ul dir="" ><li><strong>Onboarding.</strong> Simplify the sign-up and onboarding process.</li><li><strong>Lead generation. </strong>Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.</li><li><strong>Operational efficiency.</strong> A single interface lets you communicate effectively over multiple channels.</li></ul><h1>How it works?</h1><h2>Open your Infobip account</h2><p>Log in to your Infobip account with available SMS channel. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=MicrosoftDynamics365CustomerInsightsJourneys" title="here">here</a>.</p><h2>Enable SMS in Microsoft Dynamics 365 Customer Insights – Journeys</h2><p>Connect your Infobip account to Microsoft Dynamics 365 Customer Insights – Journeys. Find out more <a href="https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-text-messaging-setup#sign-up-for-and-configure-an-infobip-account">here</a>.<br> <br>For more information on how to set up this integration, visit our <a href="https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-text-messaging-setup#sign-up-for-and-configure-an-infobip-account" title="documentation">documentation</a>.</p><p>Dynamics 365 Customer Insights – Journeys (formerly MS Dynamics 365 Marketing) now empowers all business users, not just marketers. Using AI and natural language input, they can create trigger-based customer journeys across various touchpoints, fostering relationships from prospects to sales and support. Communicate with your customers over their preferred channels: Viber and WhatsApp powered by Infobip. </p><h2>Reach clients at every touchpoint of the customer journeys via Viber and WhatsApp</h2><ul dir="" ><li><strong>Send WhatsApp and Viber messages from Microsoft Customer Insights – Journeys. </strong>Deliver rich media WhatsApp and Viber messages.</li><li><strong>Personalize messages.</strong> Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.</li><li><strong>WhatsApp and Viber rich message templates. </strong>Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to ensure they stand out like images, videos, and URLs.</li><li><strong>Receive inbound messages </strong>and orchestrate customer journeys<strong> </strong>based on message keywords.<br></li><li><strong>Real-time reporting and analytics. </strong>Track messages and create actions based on delivery reports.</li></ul><p></p><h2>Power your personalized customer experiences via WhatsApp and Viber<br></h2><ul dir="" ><li><strong>Enable real-time customer engagement.</strong> Through trigger-based customer journeys, organizations can initiate customer journeys in real time, select the most suitable channel for each individual, and respond to customer actions at crucial moments.</li><li><strong>Win customers and earn loyalty faster.</strong> Real-time customer journeys are truly an end-to-end experience.</li><li><strong>Retention.</strong> Increase retention by building one-on-one relationships with customers via cross-channel support.</li><li><strong>Personalize customer experiences with AI.</strong> Leverage AI-powered recommendations for content, channels, and analytics to drive relevant actions. <br></li></ul><h2>Boost marketing campaigns with Infobip WhatsApp and Viber for Microsoft Dynamics 365 Customer Insights – Journeys<br></h2><ul dir="" ><li><strong>Onboarding. </strong>Simplify the sign-up and onboarding process.</li><li><strong>Lead generation.</strong> Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.</li><li><strong>Operational efficiency.</strong> A single interface lets you communicate effectively over multiple channels.</li></ul><h1>How it works?<br></h1><h2>Open your Infobip account</h2><p>Log in to your Infobip account with available WhatsApp and/or Viber channels. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=MicrosoftDynamics365CustomerInsightsJourneys" title="here">here</a>.</p><h2>Add WhatsApp and Viber in Microsoft Dynamics 365 Customer Insights – Journeys</h2><p>Visit Microsoft AppSource Marketplace and install the integration with Infobip WhatsApp and Viber. Activate integration <a href="https://appsource.microsoft.com/en-us/product/dynamics-365/infobipdoo.infobip_dynamics_insights?tab=Overview" title="here">here</a>.<br><br>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/microsoft-dynamics-365-customer-insights-messaging">documentation</a>.<br></p><p>Connect with your customers and provide an always-on experience with MS Bot Framework over SMS.</p><h2>Add SMS to your portfolio and improve customer service</h2><ul dir="" ><li><strong>Connect Infobip SMS to Microsoft Bot Framework. </strong>Reach your customers worldwide with high SMS delivery rates due to 700+ direct operator connections.</li><li><strong>Real time reporting and analytics. </strong>View Delivery and Rejected reports with customizable views within the extension.</li><li><strong>Verification. </strong>Check incoming Infobip requests.</li><li><strong>Callback data.</strong> Add data in every message and that data will be returned to the chatbot in the message delivery report.</li><li><strong>Full incoming request from Infobip</strong> is added to the incoming activity as ChannelData.</li></ul><h2>Compose a bot over Microsoft Bot Framework and use Infobip Viber<br></h2><ul dir="" ><li><strong>Customer support.</strong> Provide world-class support to your customers and ensure their satisfaction.</li><li><strong>Feedback/Surveys. </strong>Ask customers for feedback or send polls or surveys to gather more information.</li><li><strong>2-way communication.</strong> Customers can raise requests and send feedback via SMS.</li><li><strong>Ensure Security.</strong> Provide verification and authentication codes to customers during login via fast and secure SMS messages.</li></ul><p>Connect with your customers and provide an always-on experience with MS Bot Framework over Viber.</p><h2>Add Viber to your portfolio and improve customer service</h2><ul dir="" ><li><strong>Send Viber messages directly from Microsoft Bot Framework.</strong> Reach your customers worldwide with rich content.</li><li><strong>Rich media.</strong> To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.</li><li><strong>Real time reporting and analytics.</strong> View Delivery and Rejected reports with customizable views within the extension.</li><li><strong>Verification.</strong> Check incoming Infobip requests.</li><li><strong>Callback data.</strong> Add data in every message and that data will be returned to the chatbot in the message delivery report.</li><li><strong>Full incoming request from Infobip is added</strong> to the incoming activity as ChannelData.</li><li><strong>Infobip adapter functionalities for Viber.</strong></li></ul><h2>Compose a bot over Microsoft Bot Framework and use Infobip Viber</h2><ul dir="" ><li><strong>Customer support.</strong> Provide world-class support to your customers and ensure their satisfaction.</li><li><strong>Feedback/Surveys.</strong> Ask customers for feedback or send polls or surveys to gather more information.</li><li><strong>2-way communication.</strong> Customers can raise requests and send feedback via Viber.<br></li></ul><p>Nurture leads across each stage of the buying process with a best-in-class B2B marketing automation solution and Infobip Viber for Oracle Eloqua. Deliver better customer experience and send real-time alerts and notifications across the customer journey directly from Campaigns. </p><h2>Add Viber to your Oracle Eloqua campaigns easily with Infobip </h2><ul dir="" ><li><strong>Send Viber messages directly from Oracle Eloqua Campaigns</strong> reaching customers worldwide. </li><li><strong>2-way communication</strong><strong>.</strong> Customers can raise requests and send feedback via Viber. </li><li><strong>Personalize messages.</strong> Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click. </li><li><strong>End-to-end encryption.</strong> Ensure all conversations are secure and compliant. </li><li><strong>Global coverage</strong><strong>.</strong> You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily. </li><li><strong>Real time reporting and analytics.</strong> Check message delivery and seen status directly from Campaign. </li><li><strong>Verified account.</strong> Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick. </li><li><strong>Rich media.</strong> Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages. </li><li><strong>Local support.</strong> 24/7 support in 10 different languages. </li></ul><h2>Engage and communicate with your clients directly with Oracle Eloqua and Infobip Viber </h2><ul dir="" ><li><strong>Welcome messages</strong><strong>.</strong> Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account. <br></li><li><strong>New product promotion</strong><strong>. </strong>Inform your customers about a new product available or an upgrade of an existing one. </li><li><strong>Special offers.</strong> Engage your customers if you have a special discount or offer that they cannot miss. </li><li><strong>Cart abandonment/form drop.</strong> Re-engage customers who show strong intent to buy a specific product or service. </li><li><strong>Special occasions.</strong> Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc. </li></ul><h1>How it works? <br></h1><h2>Open your Infobip account </h2><p>Log in to your Infobip account with available Viber channel. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=OracleEloquaOmni" target="_blank" rel="noreferrer noopener">here</a>. </p><h2>Connect to your Oracle Eloqua </h2><p>Set up the connection between your Oracle Eloqua instance and the Infobip account through <a href="https://cloudmarketplace.oracle.com/marketplace/en_US/listing/117668851" target="_blank" rel="noreferrer noopener">our marketplace listing</a>. </p><br><p>Nurture leads across each stage of the buying process with a best-in-class B2B marketing automation solution and Infobip SMS and WhatsApp for Oracle Eloqua. Deliver better customer experience and send real-time alerts and notifications across the customer journey directly from Campaigns. </p><h2>Add SMS and WhatsApp to your Oracle Eloqua campaigns easily with Infobip <br></h2><p></p><ul><li><strong>Send SMS and WhatsApp messages directly from Oracle Eloqua Campaigns</strong> <strong>reaching</strong> <strong>customers worldwide.</strong><strong> </strong><strong> </strong></li><li><strong>2-way communication</strong><strong>. </strong>Customers can raise requests and send feedback via SMS and WhatsApp. </li><li><strong>Personalize messages.</strong> Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click. <br></li><li><strong>End-to-end encryption.</strong> Ensure all conversations are secure and compliant. </li><li><strong>Global coverage</strong><strong>. </strong>You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily. </li><li><strong>Real time reporting and analytics.</strong> Check message delivery and seen status directly from Campaign. </li><li><strong>WhatsApp verified account.</strong> Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick. </li><li><strong>WhatsApp rich media.</strong> Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages. </li><li><strong>WhatsApp rich message templates.</strong> Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to ensure they stand out. </li><li><strong>WhatsApp reply Buttons.</strong> Help customers choose from up to three personalized response options when talking to a chatbot or live agent. </li><li><strong></strong><b>Manage Customer Opt-puts. </b>Configure your keywords for opt-out and save the subscription status directly to the Eloqua customer profile. Filter contacts entering campaigns based on the opt-out parameter.<strong></strong><strong> </strong></li><li><strong>Track SMS URL clicks</strong><strong> and save activity in the customer profile.</strong><strong> </strong></li><li><strong>Local support.</strong><strong> 24/7 support in 10 different languages.</strong><strong> </strong></li></ul><h2>Engage and communicate with your clients directly with Oracle Eloqua and Infobip SMS and WhatsApp </h2><ul><li><strong>Welcome messages</strong><strong>. </strong>Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account. </li><li><strong>New product promotion</strong><strong>. </strong>Inform your customers about a new product available or an upgrade of an existing one. </li><li><strong>Special offers.</strong> Engage your customers if you have a special discount or offer that they cannot miss. </li><li><strong>Cart abandonment/form drop.</strong> Re-engage customers who show strong intent to buy a specific product or service. </li><li><strong>Special occasions.</strong> Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc. </li></ul><h1>How it works? <br></h1><h2>Open your Infobip account </h2>Log in to your Infobip account with available SMS and/or WhatsApp channels. If you don’t have an Infobip account, you can open one <a href="https://www.infobip.com/signup?signup_source=OracleEloquaOmni" target="_blank" rel="noreferrer noopener">here</a>. <h2>Connect to your Oracle Eloqua </h2>Set up the connection between your Oracle Eloqua instance and the Infobip account through <a href="https://cloudmarketplace.oracle.com/marketplace/en_US/listing/144658046" target="_blank" rel="noreferrer noopener">our marketplace listing</a>. <br>For more information on how to set up this integration, visit our <a href="https://www.infobip.com/docs/integrations/oracle-eloqua-messaging" target="_blank" rel="noreferrer noopener">documentation.</a> <br><br>
