Viber for Microsoft Bot Framework

Build chatbots powered by Infobip Viber directly in Bot Framework

Connect with your customers and provide an always-on experience with MS Bot Framework over Viber.

Add Viber to your portfolio and improve customer service

  • Send Viber messages directly from Microsoft Bot Framework. Reach your customers worldwide with rich content.
  • Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Real time reporting and analytics. View Delivery and Rejected reports with customizable views within the extension.
  • Verification. Check incoming Infobip requests.
  • Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.
  • Full incoming request from Infobip is added to the incoming activity as ChannelData.
  • Infobip adapter functionalities for Viber.

Compose a bot over Microsoft Bot Framework and use Infobip Viber

  • Customer support. Provide world-class support to your customers and ensure their satisfaction.
  • Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
  • 2-way communication. Customers can raise requests and send feedback via Viber.


  • Integration is free of charge. Additional messaging costs are applied per your consumption.
  • Infobip account with access to the Portal with available Viber channel. Start your free trial.
  • Microsoft Bot Framework solution.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.