SMS and WhatsApp for Jira

Engage customers seamlessly with Infobip SMS & Whatsapp in Jira

OmniChat enables cross-channel support for customers on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized, and contextual messages – on the channels they prefer.

Be with your customers at every touch-point of their journey with Jira and Infobip SMS and WhatsApp

Customer support. World-class support to create the best possible SMS and WhatsApp solution that will engage the customers.

  • Send SMS and WhatsApp messages. Reach your customers via their preferred channel and enable customers to raise requests and send feedback via SMS and WhatsApp 2-way communication.
  • Real-time messages. Distribution and delivery of messages designed to be consumed or otherwise in real-time.
  • Personalized customer profiles. Agents can create a complete customer profile overview.
  • Global reach. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily to 2 billion customers worldwide.
  • Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path.
  • WhatsApp rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
  • Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
  • Local support. 24/7 support in 10 different languages.
  • Configure a custom project and request type for numbers.
  • Add a phone number for existing JSM Customers and switch to omni-communication.


Application is charged depending on the number of seats you have. You can see the calculation on the link.
Separate messaging plans apply for SMS and WhatsApp. It's a simple pay-as-you-go model per sent message. Top up your account and start sending messages right away. No commitments or hidden fees.


  • Infobip account with access to the Portal with available SMS channel and WhatsApp channel. Start your free trial here
  • Jira Service Management solution.

About the creator

An IT consultancy and software development company with HQ in Germany and offices in Croatia and Turkey, venITure provides qualified solutions across the entire Atlassian product portfolio for businesses of all sizes.