Messaging for HubSpot

Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS, RCS, WhatsApp, and Viber, all within the HubSpot interface. 
Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication.

Deliver great conversational experiences across the customer journey with SMS, RCS, WhatsApp, and Viber powered by Infobip

• Send SMS, RCS, WhatsApp, and Viber from HubSpot. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use RCS, WhatsApp, and Viber.
• Conversational experience with HubSpot Inbox. Use the messaging channels to engage with customers in 2-way communication, to provide pre or post-purchase customer service.
• Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.
• Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.
• Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.
• Timeline update. Display the messages and delivery events directly on the contact timeline.
• URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS, RCS, WhatsApp, and Viber messages. You will know, which customers interacted with the message.
• RCS, WhatsApp, and Viber rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.
• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
• WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.

Keep contacts updated and engaged with SMS, RCS, WhatsApp, and Viber for HubSpot

• Customer support. World-class support to create the best possible SMS, RCS, WhatsApp, and Viber solution that will engage the customers.
• Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received.
• Send Reminder Messages on SMS, RCS, WhatsApp, and Viber. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.
• Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows.
• Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages.