WhatsApp for Google DialogFlow

Add WhatsApp to Dialogflow chatbots and connect to Agents in Infobip Conversations

Expand the reach and effectiveness of your Google Dialogflow chatbot by adding Infobip WhatsApp as a channel. Dialogflow is a natural language understanding platform with a visual builder that simplifies chatbot building. When combined with WhatsApp and Infobip's Conversations, you'll advance customer relationships via meaningful, rich, contextual messages and reduce the demand for live agents. Enable an easy handover to your contact center agents using Conversations.

Expand your reach with WhatsApp

  • Dialogflow chatbots, tailored for WhatsApp. Create chatbots using Google's AI, bot editor and analytics, and offer it to your customers who prefer WhatsApp. 
  • Connect with more customers. Connect to over 2 billion users worldwide who prefer WhatsApp.
  • Engage with rich messages. Go beyond basic text messaging with images, video, documents and locations.

Agent transfer

  • Seamlessly transition Dialogflow chatbot conversations to a live agent when additional help is needed.

How it works

Connect to your Dialogflow account

After adding the integration to your Infobip account, connect to your Google console account. Configure your WhatsApp message templates in your Dialogflow console.

Set up agent transfer

Configure a transfer intent in Dialogflow to set when to transfer the conversation to an agent.

For more information on how to set up this integration, visit our documentation.


  • Integration is free of charge. Additional messaging costs are applied per your consumption. 
  • Infobip account with access to the Portal and Integrations Manager permissions. Start your free trial
  • Google Dialogflow solution.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.