Genesys PureCloud Trunks

Genesys PureCloud Trunks, powered by Infobip SIP, provide a comprehensive solution for contact centers aiming to deliver high-quality, reliable voice communications to customers worldwide. Infobip’s SIP integration with Genesys PureCloud ensures low-latency, secure voice calls, allowing customer service teams to connect with clients seamlessly and efficiently.

Key Features

• Global Coverage: Infobip’s extensive SIP network enables reliable connections with customers worldwide, supporting international communication needs.
• Superior Call Quality: High-fidelity, low-latency voice transmission ensures clear communication, vital for delivering excellent customer experiences.
• Advanced Capabilities: Includes intelligent call routing, failover, and traffic management, ensuring availability and scalability for high call volumes.

Use Cases

• Customer Service: Connect global contact center agents with customers on a secure and stable platform, improving resolution times and customer satisfaction.
• Remote Collaboration: Facilitate seamless internal calls for distributed teams, allowing for efficient cross-regional collaboration.
• Omnichannel Experience: Integrate voice with Genesys PureCloud’s other channels, such as chat and email, for a unified and seamless customer experience.

How It Works

Infobip SIP trunks connects directly with Genesys PureCloud , enabling voice traffic to be routed securely over Infobip’s global IP network. This setup ensures that each call—whether inbound or outbound—is handled with clarity and stability. The combined solution leverages Infobip’s infrastructure for international reach and Genesys PureCloud’s robust contact center features, providing an ideal setup for enterprises looking to enhance customer interactions across regions. Together, they offer a powerful, flexible voice solution tailored for modern contact centers.