Viber and Voice for Freshdesk

Add Infobip Voice and Viber to Freshdesk Messaging

Use Infobip Voice & Viber channels to support your Freshdesk contact center activities wherever your customers are in the world.

Elevate your contact center experience by giving customers the option to get support over Voice and Viber

  • Customer support. Provide world-class support to your customers and ensure their satisfaction.
  • Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.


  • Click-to-call. Embed voice capabilities into your Freshdesk. Make it easy for users to reach a friendly voice, with no calling charges.
  • Coverage of the markets where your customers are present. Get global coverage in more than 60 countries with direct connections, enabling high-quality service and seamless conversations.
  • Quick time to market. Adding Infobip as your BYOC provider is easy on top of the existing Freshdesk service. Also, as we have a local presence in more than 60 countries around the world, we ensure a quick number setup no matter the type.
  • Compliance with regional regulations. Besides understanding the local requirements when it comes to voice traffic and registration, we also have local data centers in more than 40 locations.
  • SIP trunking. High-definition voice-first experiences. No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences.


  • Send Viber from Freshdesk.
  • Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.
  • Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
  • 2-Way functionalities. Enable either bot or human interaction.
  • Local support. Global experience and consultancy on how to best utilize the channel.
  • Real time reporting and analytics.



Integration is free of charge. Additional messaging costs are applied per your consumption.

How it works?

Set up Viber messaging easley

Log in to your Infobip account with a dedicated Viber sender. If you do not have an Infobip account, you can create one here.

Connect Freshdesk and Infobip Viber with an Infobip API key that enables communication between Freshdesk and Infobip.

For more information on how to set up this integration, visit our documentation.

Add Voice to Freshdesk

Enable Infobip Voice in Freshcaller by setting up Bring Your Own Carrier (BYOC) connection. Learn how you can configure BYOC for Freshcaller.  


  • Infobip account with access to the Portal with available Voice and Viber channels. Start your free trial now.
  • Freshdesk solution.

About the creator

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user.