Use Infobip Viber channel to support your Freshchat activities worldwide. Reach your customers over Viber directly from your Freshworks live chat software.
Add Viber to Freshworks Freshchat
- Send Viber from Freshchat.
- Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.
- Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
- 2-Way functionalities. Enable either bot or human interaction.
- Local support. Global experience and consultancy on how to best utilize the channel.
- Real time reporting and analytics.
Elevate your contact center experience by giving customers the option to get support over Viber
- Customer support. Provide world-class support to your customers and ensure their satisfaction.
- Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.
How it works?
Set up Viber messaging easily
Log in to your Infobip account with a dedicated Viber sender. If you do not have an Infobip account, you can create one here.
Connect
Freshchat and Infobip
Connect Freshchat and Infobip Viber with an Infobip API key that enables communication between Freshchat and Infobip.
For more information on how to set up this integration, visit
our documentation.
Requirements
- Integration is free of charge. Additional messaging costs are applied per your consumption.
- Infobip account with access to the Portal with available Viber channel. Start your free trial now.
- Freshchat solution.
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