SMS and Viber for Creatio

Send Infobip SMS and WhatsApp directly from Creatio workspace

Creatio is a premium vendor of process-driven cloud-based software for marketing, sales and service automation. Over 6,500 companies worldwide use Creatio to manage customer-facing processes and deliver amazing customer experiences. With Infobip, Creatio use cases are empowered by the most widespread messaging channels today,  SMS and Viber.

Automate workflows and customer journeys to reduce time to value and increase marketing efficiency

  • Send SMS and Viber from Creatio Business process management. Creatio set of tools to effectively manage business processes, including process modeling, execution, monitoring and analysis including notifications via Infobip SMS and Viber.
  • Send an SMS and Viber to any contact from your Creatio list. Infobip messaging platform automatically recognizes stored contact numbers.
  • Track customer messaging history. Easily view messages exchanged with any customer.
  • Global SMS coverage and high delivery rates. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily with redundant connectivity and intelligent routing.
  • Viber Verified account. Get your blue tick. Get recognized with a verified sender name, and send messages with a blue tick.
  • Viber rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
  • Fallback option. Guarantee delivery every time, any time. Use the Infobip fallback option to ensure your messages always reach your customers. Combine Viber notifications with SMS –through a single platform.
  • Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  • Track Performance. Get real-time analytics at your fingertips. Including delivery receipts so you can track the status of your messages.
  • Local support. 24/7 support in 10 different languages.
  • Special offers. Engage your customers if you have a special discount or offer that they cannot miss.
  • Re-engagement messages. Send messages to engage existing or new customers.


  • Integration is free of charge. Additional messaging costs are applied per your consumption.
  • Infobip account with access to the Portal with available SMS and Viber channels. Start your free trial here
  • Creatio solution.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.