WhatsApp for CleverTap

Send WhatsApp messages including the inbound ones with CleverTap and Infobip. Make improvements in the campaigns based on the delivery reports and campaign performance analytics. CleverTap uses artificial intelligence and machine learning to personalize the customer experience using real-time behavioral data. These precise predictive models result in timely, relevant engagement opportunities based on each user’s exact needs. With Infobip, CleverTap use cases are empowered by the world's most popular chat app today, WhatsApp.

Create campaigns and gather insights by dispatching personalized WhatsApp messages

• Send WhatsApp from CleverTap. Send WhatsApp messages globally with 2 billion customers worldwide.
• Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
• Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
• Real-time reporting and analytics.
• One-time passwords. Authenticate the phone number of your potential customers by sending them a 2FA.
• Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
• New product promotions. Inform your customers about a new product available or an upgrade of an existing one.
• Special offers. Engage your customers if you have a special discount or offer that they cannot miss.
• Cart abandonment/form drop. Re-engage customers who show strong intent to buy a specific product or service.
• Re-engagement messages. Send messages to engage existing or new customers.
• Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.
• Onboarding. Simplify the sign-up and onboarding process.
• Customer engagement. Engage the Customer with the relevant content and increase their lifetime value.
• Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.