Unlock seamless communication with Braze and Infobip to elevate your customer engagement. Connect Infobip comprehensive messaging solutions to your Braze campaigns, enabling personalized interactions across multiple channels. Deliver personalized, effective communication that resonates with your customers, wherever they are. Expand beyond SMS and ensure customers receive messages on their preffered channels.

Implement the most effective messaging channels to boost your Braze campaigns

• Send SMS, RCS, MMS, Viber, Messenger, Instagram, Apple Messages for Business, LINE and Zalo messages and use Video and Voice directly from Braze engage to customers worldwide.
• Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
  
• Rich media messages. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers. Utilize the features of RCS, Viber, Messenger, Instagram and Apple Messages for Business channels.
  
• Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through another channel all presented on reporting and analytics dashboards. 
  
• Global SMS coverage. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency and makes SMS a perfect channel for a failover option.
  
• Local support. 24/7 support in 10 different languages.
  

Nurture lasting customer relationships to accelerate business growth

• Enable real-time customer engagement. Through trigger-based customer journeys, organizations can initiate customer journeys in real time, select the most suitable channel for each individual, and respond to customer actions at crucial moments.
• Win customers and earn loyalty faster. Real-time customer journeys are truly an end-to-end experience.
• Retention. Increase retention by building one-on-one relationships with customers via cross-channel support.
• Personalize customer experiences with AI. Leverage AI-powered recommendations for content, channels, and analytics to drive relevant actions.
  
• Onboarding. Simplify the sign-up and onboarding process.
• Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order. You can also alert customers when an item is back in stock or when item's price has dropped.
  
• Send reminder notifications. Send automated messages reminding customers of meetings, webinars and other events. 
  
• Lead generation. Generate and nurture leads with triggered messages sent on the right channel at the right time, omnichannel campaigns.

How it works?

Open your Infobip account

Log in to your Infobip account. If you don’t have an Infobip account, you can open one here.

Enable desired channel in Braze

Connect your Infobip account to Braze. Braze offers Infobip SMS as one of native providers. For any other channel please send your request to [email protected].