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Platforms / BigCommerce

Reach your web shoppers via Infobip SMS throughout their journey

About the

Infobip SMS for BigCommerce is an app that allows store owners to send messages to their customers via SMS throughout their journey. 

Use cases

  • Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation and refunds.
  • Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.


  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
  • Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
  • Local support. 24/7 support in 10 different languages.
  • SMS Reports. View SMS Delivery and Rejected reports with customizable views within the extension.
  • Templates. Customize and personalize notification messages sent to customers.
  • Insert Variables. Insert variables, such as “Customer first name” or “Customer last name” into your content templates with a simple click.


  • Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
  • BigCommerce solution.



Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free SMS messages! Sign up to start sending free personalized messages immediately across SMS all from a single interface. Click here to access.

About the integrator


Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.