SMS and WhatsApp for Jira

OmniChat enables cross-channel support for customers on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized, and contextual messages – on the channels they prefer.

Be with your customers at every touch-point of their journey with Jira and Infobip SMS and WhatsApp

Customer support. World-class support to create the best possible SMS and WhatsApp solution that will engage the customers.

• Send SMS and WhatsApp messages. Reach your customers via their preferred channel and enable customers to raise requests and send feedback via SMS and WhatsApp 2-way communication.
• Real-time messages. Distribution and delivery of messages designed to be consumed or otherwise in real-time.
• Personalized customer profiles. Agents can create a complete customer profile overview.
• Global reach. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily to 2 billion customers worldwide.
• Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path.
• WhatsApp rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
• WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
• Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
• Local support. 24/7 support in 10 different languages.
• Configure a custom project and request type for numbers.
• Add a phone number for existing JSM Customers and switch to omni-communication.

Pricing

Application is charged depending on the number of seats you have. You can see the calculation on the link.
Separate messaging plans apply for SMS and WhatsApp. It's a simple pay-as-you-go model per sent message. Top up your account and start sending messages right away. No commitments or hidden fees.