About the
integration
OmniChat enables cross-channel support for customers on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized, and contextual messages – on the channels they prefer.
Use cases
- 2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.
- Personalized customer profiles. Agents can create a complete customer profile overview.
- Real-time messages. Distribution and delivery of messages designed to be consumed or otherwise in real-time.
- Configure a custom project and request type for numbers.
- Add a phone number for existing JSM Customers and switch to omni communication.
Features
- Global reach. 2 billion customers worldwide.
- Rich media. To enrich communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
- Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
- Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
- Real time reporting and analytics.
- Customer support. World class support to create the best possible WhatsApp solution that will engage the customers.
Prerequisites
- Infobip account with access to the Portal with available SMS channel and WhatsApp channel.
- Jira Service Management solution.
Pricing
Application is charged depending on the number of seats you have. You can see the calculation on the link.
Separate messaging plans apply for SMS and WhatsApp. It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.
Free trial
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the
integration
OmniChat enables cross-channel support for customers on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized, and contextual messages – on the channels they prefer.
Use cases
- 2-way communication. Customers can raise requests and send feedback via SMS and WhatsApp.
- Personalized customer profiles. Agents can create a complete customer profile overview.
- Real-time messages. Distribution and delivery of messages designed to be consumed or otherwise in real-time.
- Configure a custom project and request type for numbers.
- Add a phone number for existing JSM Customers and switch to omni communication.
Features
- Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
- High delivery rates because of the 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes and low latency.
- Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
- Local support. 24/7 support in 10 different languages.
- Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. Intelligent Delivery.
Prerequisites
- Infobip account with access to the Portal with available SMS channel and WhatsApp channel.
- Jira Service Management solution.
Pricing
Application is charged depending on the number of seats you have. You can see the calculation on the link.
Separate messaging plans apply for SMS and WhatsApp. It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.
Free trial
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS and WhatsApp, all from a single interface.
About the integrator
An IT consultancy and software development company with HQ in Germany and offices in Croatia and Turkey, venITure provides qualified solutions across the entire Atlassian product portfolio for businesses of all sizes. Founded in 2016, venITure became one of Germany’s leading Atlassian Platinum & Enterprise Solution Partners.