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Send personalized notifications automatically triggered by web store events to increase customer loyalty

About the
integration

Store owners can now send messages to their customers with Infobip SMS + WhatsApp Notifications for Commerce. Send notifications when certain events happen, including a customer completing or holding an order, an item getting back in stock, or customers leaving items in the cart but not completing an order by sending already defined templates per event.

Templates allow customized and personalized notification messages.

Store owners can provide efficient customer service, boost conversion, and increase customer loyalty – all under one roof.

Use cases

  • Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation and refunds.
  • Back in stock. Alert customers when an item is back in stock. Customers can click the link to subscribe to the alert.
  • Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.
  • Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert.

Main features

  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
  • Real-time status updates. We know when there is an error on the message end, so you can react and engage the customer through some other channel.
  • Local support. 24/7 support in 10 different languages.
  • Redundant connectivity and intelligent routing. Ensure your message follows the best delivery path. Intelligent Delivery​.
  • Templates. Customize and personalize notification messages sent to customers.
  • Insert Variables. Insert variables, such as “order id”, “order status” or “item name” into your content templates with a simple click.
  • Real time reporting and analytics. View SMS Delivery and Rejected reports with customizable views within the extension.
  • Collect opt-out. Easily opt-out customers who do not wish to receive SMS notifications with opt-out data collected.

Prerequisites

Infobip account with access to the Portal with available SMS channel and WhatsApp channel.

Adobe Magento solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here,  to start sending free personalized messages immediately across SMS and WhatsApp all from a single interface.

About the
integration

Store owners can now send messages to their customers with Infobip SMS + WhatsApp Notifications for Commerce. Send notifications when certain events happen, including a customer completing or holding an order, an item getting back in stock, or customers leaving items in the cart but not completing an order by sending already defined templates per event.

Templates allow customized and personalized notification messages.

Store owners can provide efficient customer service, boost conversion, and increase customer loyalty – all under one roof.

Use cases

  • Order Updates. Real-time updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation and refunds.
  • Back in stock. Alert customers when an item is back in stock. Customers can click the link to subscribe to the alert.
  • Abandoned Cart. Nudge customers to continue shopping in your store when they leave items in the cart but do not complete the order.
  • Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert.

Main features

 

  • Global reach. 2 billion customers worldwide.
  • Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Reply Buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
  • Real time reporting and analytics. View WhatsApp Delivery and Rejected reports with customizable views within the extension.
  • Customer support. World class support to create the best possible WhatsApp solution that will engage the customers.
  • Templates. Customize and personalize notification messages sent to customers.
  • Insert Variables. Insert variables, such as “order id”, “order status” or “item name” into your content templates with a simple click.

Prerequisites

Infobip account with access to the Portal with available SMS channel and WhatsApp channel.

Adobe Magento solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free messages per channel! Sign up here,  to start sending free personalized messages immediately across SMS and WhatsApp all from a single interface.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.