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Platforms / Adobe Magento

Send personalized notifications automatically triggered by web store events to increase customer loyalty

About the
integration

Infobip SMS + WhatsApp Notifications for Magento is an extension that allows store owners to send messages to their customers via SMS and WhatsApp. Powered by Infobip, this extension is useful for sending notifications when certain events happen, including a customer completing or holding an order; an item getting back in stock; or customers leaving items in the cart but not completing an order.

Additionally, Infobip SMS + WhatsApp Notifications for Magento’s Templates functionality makes customizing and personalizing notification messages simple and easy. With Infobip SMS + WhatsApp Notifications for Magento, store owners can provide efficient customer service, boost conversion, and increase customer loyalty – all under one roof.  

Provide a great customer experience for your customers with the following Infobip SMS + WhatsApp Notifications for Magento functionality: 

  • Order Updates. Notify customers when their order has been completed, held, shipped, canceled, or refunded.
  • Back in stock. Alert customers when an item is back in stock. Customers can click the link to subscribe to the alert.
  • Abandoned Cart. Nudge customers to continue shopping on your store when they leave items in the cart but do not complete the order.
  • Templates. Customize and personalize notification messages sent to customers.  
  • Insert Variables. Insert variables, such as “Customer first name” or “Customer last name”, into your content templates with a simple click. 
  • Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert.
  • View SMS and/or WhatsApp Delivery and Rejected reports with customizable views within the extension.

About the
integration

Infobip SMS + WhatsApp Notifications for Magento is an extension that allows store owners to send messages to their customers via SMS and WhatsApp. Powered by Infobip, this extension is useful for sending notifications when certain events happen, including a customer completing or holding an order; an item getting back in stock; or customers leaving items in the cart but not completing an order.

Additionally, Infobip SMS + WhatsApp Notifications for Magento’s Templates functionality makes customizing and personalizing notification messages simple and easy. With Infobip SMS + WhatsApp Notifications for Magento, store owners can provide efficient customer service, boost conversion, and increase customer loyalty – all under one roof.  

Provide a great customer experience for your customers with the following Infobip SMS + WhatsApp Notifications for Magento functionality: 

  • Order Updates. Notify customers when their order has been completed, held, shipped, canceled, or refunded.
  • Back in stock. Alert customers when an item is back in stock. Customers can click the link to subscribe to the alert.
  • Abandoned Cart. Nudge customers to continue shopping on your store when they leave items in the cart but do not complete the order.
  • Templates. Customize and personalize notification messages sent to customers. 
  • Insert Variables. Insert variables, such as “Customer first name” or “Customer last name”, into your content templates with a simple click. 
  • Price Drop. Alert customers when an item's price has dropped. Customers can click the link to subscribe to the alert.
  • Easily switch to SMS as a failover if a customer does not have a WhatsApp number.
  • View SMS and/or WhatsApp Delivery and Rejected reports with customizable views within the extension.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

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